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InformationToday 39 www.infotoday.com July/August 2009 publishers each night and deconstructs NewsBytes with the human resource management company’s customer service received the some 350 web newspapers to the article (continued from page 8) tools it represents. highest marks, with more than 98% of level with automatic translation for sear- Source: CRS Advanced Technology respondents rating it good or excellent. ching the database, browsing, and full- (www.crsadvancedtechnology.com) Coutts’ Standing Orders service also image. It’s a very cool technology but with CRS Introduces New Identity scored high with more than 90% rating a very limited archive, built for the tourism CRS, Inc. changed its name to CRS it good or excellent; overall print and industry. It found its way to us and the Advanced Technology, unveiling a new Coutts Customers Rate ebook services were close behind with library marketplace. We could apply it to everything, but these guys haven’t gone logo and company website to complement the switch. The company, which devel- Services in Survey 89% rating them good or excellent. Fi- nally, Coutts’ cataloging service also re- to archiving yet.” He added, “It’s not as oped the SubFinder automated absence Coutts Information Services’ U.K. cus- ceived good grades with 86% calling it easy as perceived.” management software product, decided to tomers disclosed their thoughts about the good or excellent. The technology is not really the prob- overhaul its image to increase visibility service in a customer satisfaction survey Source: Coutts Information Services lem, according to Kris Carpenter, direc- and to associate the company name more conducted in February and March. The (www.couttsinfo.com) tor of the web group at Internet Archive, producer of the Wayback Machine that takes snapshots of the entire open web. “Web crawling and harvesting tech- nology has been around since the ’90s,” she says, “though some might say it was Neither publishers nor third-party aggregators have stepped up to their responsibility to protect digital content as well as print content. only in the last five years that it became so usable you could do it with- out special technical expertise in-house. We don’t do news now because we don’t have permission, but if permissions were in place and it would match our mission, we would probably do it.”
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