NAMA SPRING EXPO CONFERENCE REPORT
Remote monitoring session
draws big operator turnout
A panel discussion seminar on remote machine moni-
toring (RMM) drew a large attendance during the
NAMA expo at the Mandalay Bay Convention Center,
reﬂecting the rising awareness among operators about the
beneﬁts of this evolving technology. The seminar, moderated
by University of Michigan Prof. Michael Kasavana, included
representatives from ﬁve companies that are involved in one
or more aspects of RMM.
A lively question and answer session followed comments
Panelists ﬁeld a question. At left are Glen Butler of Crane Merchandising Systems,
from each of the panelists. Operators in the audience raised moderator Mike Kasavana of Michigan State University, Greg Hasslinger of InOne
several issues, including how to relay information from the Technology, Anant Agrawal of Cantaloupe Systems, and Doug Haddon of MEI.
machines to ﬁeld service techs, whether or not it is possible
to access information instantaneously versus having the mation to a ﬁeld service tech. MEI’s Haddon said there are
data reported on a scheduled basis, and whether or not service dispatch interfaces available.
RMM eliminates the need for route handhelds. Another operator asked if pre-kitting routes eliminates
Glenn Butler, vice president and chief technology of- the need for route handheld computers. Some panelists
ﬁcer of Crane Merchandising Systems, explained the need said the handheld will be used in a different way in this
for all technology providers to work together to offer “open” situation, while one panelist said pre-kitting does eliminate
technology standards in their products, whereby an opera- the need for handhelds on the routes.
tor who uses one provider for one application can easily Another operator commented that even if the route is
incorporate products from other providers. pre-kitted, the driver will still need the handheld to input
Greg Hasslinger, vice president of sales at InOne Technol- exception information.
ogy, summarized the hardware required to introduce RMM: One panelist asked those operators who ar