The author worked for a large firm that, many years ago, decided to sell their carpet manufacturing division. When it did so, he inherited the balance of accounts receivable and the claims/chargebacks associated with the carpet that was manufactured through the date of sale of the division. It wasn't long before it was reported to the author that a retail customer wanted them to replace several rooms of carpet he had purchased almost two years ago. Incredulous, the author said how could have the customer lived on this carpet that long and not noticed the defects and asked if he was blind. To which he said that actually he is blind and was unable to see the problem until his new wife brought it up.
Be Careful What You Say Craig Berlin Business Credit; Jun 2009; 111, 6; Docstoc pg. 28 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
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