The author had been on his new job as district credit manager with a steel service center for just a short while when Dick, the group credit manager, decided to accompany him to a credit luncheon and then follow up with a visit to a slow paying customer. After the luncheon, they headed off to the customer's business which was located in California's delta country. Dick checked over the aging sheets and, noting a few broken promises, began to strategize on the best approach for this customer. Now, Dick was never one to socialize or schmooze the customer. They were ushered into the customer's office, where to their surprise she was sitting in a wheelchair and wearing fuzzy slippers and a heavy sweater. She is battling MS, she announced, and some days she finds herself confined to a wheelchair. Back in the car, Dick was flabbergasted.
A Duck Day Afternoon James Fox Business Credit; Jun 2009; 111, 6; Docstoc pg. 12 Reproduced with permission of the copyright owner. Furthe
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