In an interview, Peggy O'Keefe, founder and president of Financial Forms and Services Inc (FFSI), talked about her business and how her company is managing during difficult times. FFSI's outlook is generally positive. It is already experiencing moderate growth; this was delightfully unexpected, considering the difficult market conditions. The company licenses use of its documents through loan origination system (LOS) partners. As a small company, FFSI has concentrated its efforts on the immediate needs and desires of its clients to provide the stability it has needed to maintain moderate growth over the last 15 years. For O'Keefe, their greatest near-term challenge is that they have to serve their current customers who are committed to printed command language. FFSI has seen its LOS partners incorporate electronic document management into their systems and using it for delivery, primarily for delivery of closing packages to title companies, but also increasing in its use for processing and underwriting functions.
The Case of Peggy O'Keefe and Financial Forms and Services Inc. Jeff Lebowitz Mortgage Banking; May 2009; 69, 8; Docstoc pg. 80 Reproduced with permission of the
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