Search for Success: Information Discovery in the Effective Enterprise by ProQuest

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The word discovery has an element of magic to it: an uncovering of something never before seen, a new truth or direction. Yet buried as people are in information all day long, the term information discovery can lose that magic luster. On the legal side, where information discovery is commonly referred to as e-discovery, the ramifications can be even more staggering as labor costs and lawsuit penalties add up. It may be concern over e-discovery risk that is driving many enterprises to revisit their information discovery strategies. However, the good news is that the benefits of improved information discovery reach far beyond the corporate counsel's office. Storage optimization may not have won the hearts and minds of executives in the past, but it's an undeniable outcome of improved information discovery. Beyond addressing legal issues and cutting storage costs, there's a third potential benefit of improved information discovery processes: improved business process efficiency.

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									Search for
   Success:
   Information Discovery in the
   Effective Enterprise
          he word “discovery” has an element of magic to it: an uncovering of something never before

   T      seen, a new truth or direction. Yet buried as we are in information all day long, the term
          “information discovery” can lose that magic luster. In today’s enterprise, information dis-
   covery is often treated more as a survival mechanism than an opportunity. And that’s only for the
   companies that have solid information discovery practices in place. For organizations that still rely
   on simple search engines to uncover data assets within their IT infrastructure, the opportunity costs
   can be catastrophic.
       In March 2008, consulting firm Capgemini released an information opportunity study of U.K. pub-
   lic and private enterprises. The study found that 63% of survey respondents felt they made crucial
   business decisions without the correct information each day, while 28% were in this uncomfortable
   role up to five times a day. Worse, 93% of those interviewed felt the situation was deteriorating.
   Presumably, the fact that enterprise information silos tend to proliferate with time means that those
   decision makers are looking in more places to not find the information they need.
       On the legal side, where information discovery is commonly referred to as e-discovery, the ramifi-
   cations can be even more staggering as labor costs and lawsuit penalties add up. According to the 2007
   Fulbright & Jaworski Litigation Trends Survey of more than 300 U.S. and U.K. corporate counsel, all



                                                                                    MAY 2009 ECONTENT       21
Search for Success: Information Discovery in the Effective Enterprise


                                                                                                Gartner’s report, “What to Do About E-Discovery
                                                                                                and Legacy Information Management in 2009,”
                                                                                                shows why information discovery finally has
                                                                                                exec visibility.



                                                                                                information management, which can lead
                                                                                                to an edge in the marketplace.
                                                                                                   Storage optimization may not have
                                                                                                won the hearts and minds of executives
                                                                                                in the past, but it’s an undeniable out-
                                                                                                come of improved information discov-
                                                                                                ery. Over time, enterprises can house a
                                                                                                staggering amount of duplicate informa-
                                                                                                tion: early drafts, multiple copies, obso-
                                                                                                lete SharePoint team sites. Information
                                                                                                discovery tools can enable easier identifi-
                                                                                                cation and removal of those unnecessary
                                                                                                copies, adding up to significant storage
    of the smallest and mid-size company          policy for archiving, saving, or deleting     savings. Charlotte Yarkoni, CEO of
    respondents reported at least one lawsuit     these emails, documents, and memos.           Xeround, which provides database virtu-
    of $20 million or more in the previous        While the antitrust case against Apple       
								
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