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Similar to many healthcare facilities across the US, Chicago-based Resurrection Health Care (RHC) had a responsible and sufficient informed consent protocol. When RHC leadership performed an assessment in advance of an accreditation survey in 2006, they discovered that their accrediting organization had adopted recommendations from the Centers for Medicare and Medicaid Services (CMS) for supporting a rigorous, detail-conscious approach to informed consent. RHC knew it needed to upgrade its process quickly to comply with the new expectations, prepare for the survey and ensure that patients were giving genuinely "informed" consent. To that end, it implemented an automated solution that offered content already compliant with CMS guidance and ensured standardization of that process across the healthcare system. RHC completed the conversion before the accreditation survey. Consequently, RHC earned high marks on its informed consent process during accreditation.

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