500 Western Ave, Durham, NC 34534 | (430) 989-4567 | email@example.com
CAREER Customer service representative, sales executive and call center specialist with 15 years OBJECTIVE of experience seeking full time customer service position. QUALIFICATION HIGHLIGHTS • As Inside Sales Agent for 12 years, handled about 75 calls per day; received and entered orders, entered return authorizations, provided customers with product information, and cross sold customers on related products. As Business Development Representative, managed up to 500 accounts and met all sales quotas for assigned territory. Extensive data entry experience; responsible for entering product information for catalog containing 40,000 unique products.
PROFESSIONAL Tetron Inc., Durham, NC EXPERIENCE Project Assistant, 2007 – 2008 • Responsible for entering data for catalog; catalog covered 12,000+ product items in both in English and French Canadian language formats. • Entered product attributes, ensured each product description was accurate, added photos/graphics for each product, and proofread product descriptions. • Contacted product manufacturers and vendors to obtain information on products for the catalog, ensuring up to date and accurate product information. Business Development Representative, 2003 – 2007 • Maintained and managed 500+ accounts; responsible for suggesting products to clients and completing new product orders. • Developed close relationships with assigned accounts and provided customer service related to billing inquiries, product questions, delivery status, and other related customer questions. • Administered a Customer Rewards Program, following up with existing clients on possible discount opportunities for continued loyalty and patronage. • Promoted to Business Development Representative in 2003 for consistently met sales goals for assigned territory. Inside Sales Agent, 1988 – 2003 • Answered an average of 75 inside sales and service calls per day, setting the call center benchmark for professionalism and consistency. • Asked to train new call center representatives how to properly answer calls, set up new customer accounts, enter orders, and return authorizations. • Received and entered customer orders utilizing the A/S 400 computer program and PeopleSoft program. • Responsible for entering return authorizations and credit memos. • Communicated with vendors and manufacturers regarding product releases and new products; became extremely knowledgeable on all products sold in the C&H catalog. • Achieved sales goals by suggestive cross selling and adding key products to the order that would enhance the performance of the main items purchased. EDUCATION Durham Community College, Durham, NC Completed General Education Courses ADDITIONAL SKILLS • • PeopleSoft Software, A/S 400 Software Microsoft Word, Excel and Outlook