VP of Engineering Resume Sample

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					4900 Forbes Ave, Pittsburgh, PA 15213 | (505) 303-1212 | bruce.kiefer@yahoo.com

Bruce Kiefer
QUALIFICATIONS SUMMARY • • • • P&L responsibility for $1.2 billion organization with $160 million in capital expenditures and 1300 employees In 2008, reduced technical expenses by $6 million, reduced service calls by 20%, repeat calls by 15%, and call center technical queues by 12% Designed and implemented Converged Area Network across Pennsylvania to carry IP services Manage all capacity needs and augmentations for all services, including high speed data, VOIP, switched digital, video on demand, CRAN backbone and Spotlight Comcast Ad Sales Group Led the Colorado region to be ranked #2 YTD in Comcast Cable Power Rankings, #4 in Comcast Cable Market Health, and earning a “A” score on the Capacity Planning Scorecard

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PROFESSIONAL Comcast Pennsylvania Region, Pittsburgh, PA EXPERIENCE Vice President of Engineering, 2002 – Present • Managed P&L responsibility for $1.2 billion organization with $160 million in capital expenditures and 1300 employees – including budgeting and review, headcount justification, technician dispatch, quota management, and management of all engineering and operations • Responsible for a workforce of 28 engineers performing network operations and supervise performance of 1100 technicians in the field • Led the Pennsylvania region to be ranked #2 YTD in Comcast Cable Power Rankings, #4 in Comcast Cable Market Health, and earning a “A” score on the Capacity Planning Scorecard • Oversaw all system products including video, switched digital video, digital telephone, VOIP, HSD, video on demand, DSG, OCAP, and Tru2way • Managed Network Operations Center (NOC) consisting of 45 FTEs monitoring 3 regions with over 30,000 miles of plant – providing Tier 1 through Tier 4 support for RF and backbone networks 24X7 • Oversaw construction contractors completing $19 million in construction projects building/replacing 310 miles of plant • Improved network reliability through increased focus of the levels in the home and the NOC monitoring of network problems, resulting in a $6 million cost savings • Assigned 4 NOC employees to monitor Market Health modem levels and create network tickets as needed to make plant repairs, resulting in a 10% increase of modem health across the network • Reduced service calls by 20%, repeat calls by 15%, and call center technical queues by 12% • Managed Day of Install Group, "ATS" Advanced Trouble Shooting Group and Work order QC Group
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PROFESSIONAL Comcast/AT&T Virginia Region, Mclean, VA EXPERIENCE Vice President of Engineering and Technical Operations, 1998 – 2002 CONTINUED • Oversaw the engineering and technical operations of 114 cable systems across three states – which spanned 405,000 subscribers, 625,000 homes passed, and 12,000 miles of plant • Led a organization of 10 System Managers and 500 technical employees, overseeing upgrades and builds, network design, fulfillment and intranet services • Responsible for regional capital budgeting and management, expense budgeting, budget reviews, technical performance reviews, and goal setting United Cable, Arlington, VA Vice President/Director of Engineering and Technical Operations, 1994 – 1998 • Managed region consisting of 7 states, 350 systems, 910,000 subscribers, 1,480,000 homes passed, 950 technical employees, 21 system managers and 48 unique budgets Regional Trainer, 1993 – 1994 • Provided training in all aspects of the cable industry, including Technical Training and Call Center Training Systems Engineer. 1990 – 1993 • Responsible for FCC testing, CLI measurements, sweep and balance, system design, and headend engineering Bench Technician, 1988 – 1990 • Responsible for repairing headend test, and line equipment EDUCATION • • • • • • • • BCT, BCE, SCTE Broadband Communication Engineer Certifications SCTE Broadband Communication Technician Certification Certified trainer of pole climbing Metropolitan Technical College, Arlington, VA Vice President, SCTE Great Plains Chapter, 1988 – 1998 Member, SCTE Pennsylvania Chapter, 1999 – Present Board Member, Pennsylvania Cable Association, 2004 – Present Attended numerous SCTE Conventions and Seminars, NCTI Installer and Technician Courses, and Human Resource and Diversity Courses

PROFESSIONAL ORGANIZATIONS

ADDITIONAL SKILLS

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