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									Nora Prendergast
499 Tree Drive, Naples, FL 55645 | (454) 678-3435 |




Operations and Sales Manager with 17 years of business management experience and successful track record of exceeding sales and operational efficiency goals. Hands on experience with all aspects of managing a high volume retail operation. Working towards Masters Degree in Human Resource Management.

PROFESSIONAL Robert’s, Naples, Florida EXPERIENCE Store Director, 2005 – Present • Increased sales through aggressive merchandising and superior customer service, resulting in a 20% increase in sales – a $820,000 revenue uplift. • Managed daily operations for busy retail store, totaling $5.1 million in annual revenue. • Worked with District and Regional Managers with strategic planning, staffing, and sales management. Carmax Auto Superstores Inc., Naples, Florida Assistant Director of Business Operations, 2003 – 2005 • Coordinated complex sales activities with financial institutions and lenders, obtaining over $40 million in loan approvals. • Hired, trained and supervised a 30+ administrative and financial staff for a $150 million annual operation. • Selected by Senior Management to travel to field locations and resolve critical operational problems, provide training, and deploy new technologies. J.C. Penney Department Stores, Naples, FL Personnel and Operations Manager, 2000 – 2003 • Oversaw operations for business operation with 200+ employees, generating $20 million in annual revenue. • Managed a $500,000 annual operations budget and $750,000 payroll. • Handled full range of HR functions including employee record keeping, benefits administration, OSHA and EEOC compliance issues, writing of policy and procedures, conducting job fairs at colleges, event planning and out of state openings. • Introduced an employee referral program and designed a training/succession program – boosting morale and reduced turnover by 50%. Macys, Miami, FL General Merchandise Manager, 1991 – 2000 • Awarded prestigious Management Trainee Position – ultimately winning innumerable sales achievement awards. • Three time winner of the Salesmen of the Year Award in recognition of excellence in sales and profit. • Four-time winner of Macy’s Contest for best presentation and best sales and profit improvement. EDUCATION Florida State University, Miami, FL M.A. in Organizational Management Human Resources, 2008

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