Items in the Box Clearwire Digital Voice Getting Started Guide Clearwire Digital Ethernet cable Power Adapter Voice Adapter (2 parts; Linksys SPA2102 assembly required) Quick Start Section Quick Start Section Connect Your Cables Connect your telephone to the Phone 1 (Green) port on the A voice adapter with a standard telephone cable. Note: You can connect a standard phone or the base station of A Phone B Computer C Clearwire D Power a cordless phone to this port. You can also connect multiple or Network Modem phones by first inserting a standard (RJ-11) “Y” adapter into the Phone 1 port. or Connect the Ethernet (Yellow) port on the voice adapter to the B Ethernet port on your computer or wireless router using an Ethernet cable. Note: If you are using a router, connect this port to the WAN/internet port on the router. Phone 1 Ethernet Internet Connect the Internet (Blue) port on the device adapter to the C Ethernet port on your Clearwire Modem using an Ethernet cable. DC 5V Power Cleawirer Digital Voice Adapter Plug the power adapter into the voice adapter. Wait until the D green Phone 1 light remains solid. This may take up to 5 Minutes. ETHERNET PHONE 1 PHONE 2 Quick Start Section Quick Start Section Make Your First Call Set up your Voicemail If you do not have dial tone or if the call does not complete, refer to the You’ve Got Voicemail! Trouble Shooting: No Dial Tone section of this guide. Now that you’re connected, it’s time to set up your voicemail, so you don't miss any important calls. Setting up your voicemail for the first If you move your voice adapter to a new location, you must update your time is easy as 1-2–3. 911 service address at www.clearwire.com "My Account" or by calling 1.888.Clearwire. To learn more about 911/E911 with your Clearwire To set up your voice mail: Digital Voice Service, please visit www.clearwire.com/e911. 1 Dial *98 from your home phone. 2 When prompted, enter your password. Your temporary password is your 10-digit phone number. 3 Follow the prompts to reset your password and record your greetings. To setup your Clearwire Digital Voice features: • Go to www.clearwire.com. • Go to My Account and enter your Clearwire username and password. • Select Features Dashboard located in the Phone Service section. Additional Information Additional Information Transferring Phone Number Checking Transfer Status Request to transfer (also known as Port Request) You can see your transfer status and estimated completion date in the My Services menu in My Account. Our average If you didn’t already request to transfer your current phone number, you will need to log in to My Account to transfer time is 10 business days. (The entire transfer process can take up to 30 business days.) complete this process. • Go to www.clearwire.com Delay In Number Transfer • Login to My Account • Select the Phone Service tab at the top of the page • Choose Manage Phone Numbers from the menu on the right of the page • Select Port a Phone Number into your Clearwire Digital Voice service and follow the instructions Sometimes we need your help to transfer your phone number from your previous provider. We will contact you by Immediately after your request has been submitted, you will need to complete a ELOA (Electronic Letter of Agency). email if there are any issues. If you are contacted by us, we will need you to call us at 1.888.Clearwire with the This is a form that will authorize Clearwire to become your long distance provider for the telephone number you following information from your previous telephone provider: are porting. The ELOA is found in the number port order process from w ithin My Account. If this is not completed within 5 days of your transfer request, your transfer request will be cancelled and you will be required to start the • Account Number: As it appears on your monthly bill process over. • Full Name: As it displays on your account • Billing Address: As it displays on your account ***The number you are transferring to Clearwire must be active with your old service provider and remain active until • Confirmation Number (only required if you had removed service from your previous the transfer process completes.*** provider) Your transfer request will be delayed if we do not have accurate information. Setting up your Features Your Clearwire Digital Voice service includes many customizable features. To make changes to any of these features, log in to My Account, choose Phone Service and select Features Dashboard. Additional Information Additional Information Features Overview Trouble Shooting: No Dial Tone Find-Me / Follow-me We have identified a few steps you can take to establish dialtone on your new Clearwire Digital Voice service You can forward calls by time of day, day of the week, and caller number. You can also choose to simultaneously ring multiple phones or locate you at multiple locations in sequence. You can now provide your friends and family with a 1. Check that your cables are connected securely to each piece of equipment including your power source, single number where you can be reached — on the go. your modem and your telephone. (REFER TO WIRING DIAGRAM, page 4) 2. Be sure that all connected telephones are hung up. This includes all cordless phones that will be used for this Voicemail and Voicemail-to-Email phone number. Each voice mail message can be sent as a .WAV attachment to an email account of your choosing. You can listen to 3. If you are using a cordless phone, be sure it is charged to the manufacturer’s standards. your messages, keep them forever or forward them to your friends and colleagues just like email. And, you can still 4. Ensure your internet connection is live and you are able to browse successfully online. check your voicemail by dialing in the old fashioned way. If you are able to browse and have taken all of the above steps and are still not receiving a dial tone, power cycle your Call Blocking, Call Screening and Do Not Disturb telephone adapter. Call Screening allows you to screen calls by call type or number and enjoy freedom from unwanted callers while still receiving the calls you want. Do Not Disturb lets you set a specific time or create a schedule where all incoming calls 1. Remove the power supply cable to the back of your telephone adapter. are automatically sent to voicemail. Call Blocking allows you to prevent any calls to numbers outside of North 2. Keep out for at least 15 seconds. America. 3 Securely re-insert the power supply cable to the back of your telephone adapter 4. Within 5 minutes, three lights will flash then illuminate on the front of the adapter. Lights that will be lit are Visual Caller ID and Call Waiting the Power, Internet and Phone 1 lights. Get all the benefits of Caller ID and Call Waiting combined. Visual Call Waiting shows the caller’s number — even if 5. Once the Phone 1 light is solid, check to see if you have a dial tone. you’re on the phone. This service requires a compatible display phone. If after attempting the power cycle you still have no dial tone, please call our expert customer care representatives at 1.888.Clearwire. For more information go to www.clearwire.com or call us at 1.888.Clearwire.
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