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            Clearwire Digital Voice
                                               Getting Started Guide
                                                                                                                                    Clearwire Digital                                  Ethernet cable                                                                 Power Adapter
                                                                                                                                     Voice Adapter                                                                                                                       (2 parts;
                                                                                                                                    Linksys SPA2102                                                                                                                 assembly required)

Quick Start Section                                                                                                       Quick Start Section

Connect Your Cables
          Connect your telephone to the Phone 1 (Green) port on the
  A       voice adapter with a standard telephone cable.
          Note: You can connect a standard phone or the base station of                                                      A      Phone                      B   Computer                             C                     Clearwire             D     Power
          a cordless phone to this port. You can also connect multiple                                                                                             or Network                                                 Modem
          phones by first inserting a standard (RJ-11) “Y” adapter into the
          Phone 1 port.


          Connect the Ethernet (Yellow) port on the voice adapter to the
  B       Ethernet port on your computer or wireless router using an
          Ethernet cable.
          Note: If you are using a router, connect this port to the
          WAN/internet port on the router.

                                                                                                                                                     Phone 1           Ethernet   Internet
         Connect the Internet (Blue) port on the device adapter to the
C        Ethernet port on your Clearwire Modem using an Ethernet cable.
                                                                                                                                                                                                                            DC 5V

                                                                                                                                                                                                                                          Cleawirer Digital Voice Adapter

         Plug the power adapter into the voice adapter. Wait until the
D        green Phone 1 light remains solid. This may take up to 5 Minutes.
                                                                                                                                                                                             ETHERNET   PHONE 1   PHONE 2

Quick Start Section                                                                                                       Quick Start Section

Make Your First Call                                                                                                      Set up your Voicemail
If you do not have dial tone or if the call does not complete, refer to the                                               You’ve Got Voicemail!
Trouble Shooting: No Dial Tone section of this guide.                                                                     Now that you’re connected, it’s time to set up your voicemail, so you
                                                                                                                          don't miss any important calls. Setting up your voicemail for the first
If you move your voice adapter to a new location, you must update your                                                    time is easy as 1-2–3.
911 service address at "My Account" or by calling
1.888.Clearwire. To learn more about 911/E911 with your Clearwire                                                         To set up your voice mail:
Digital Voice Service, please visit                                                               1 Dial *98 from your home phone.
                                                                                                                          2 When prompted, enter your password. Your
                                                                                                                          temporary password is your 10-digit phone number.
                                                                                                                          3 Follow the prompts to reset your password and
                                                                                                                            record your greetings.

                                                                                                                          To setup your Clearwire Digital Voice features:
                                                                                                                          • Go to
                                                                                                                          • Go to My Account and enter your Clearwire
                                                                                                                            username and password.
                                                                                                                          • Select Features Dashboard located in the
                                                                                                                            Phone Service section.

Additional Information                                                                                                    Additional Information

Transferring Phone Number                                                                                                 Checking Transfer Status
Request to transfer (also known as Port Request)                                                                          You can see your transfer status and estimated completion date in the My Services menu in My Account. Our average
If you didn’t already request to transfer your current phone number, you will need to log in to My Account to             transfer time is 10 business days. (The entire transfer process can take up to 30 business days.)
complete this process.

     •   Go to

                                                                                                                          Delay In Number Transfer
     •   Login to My Account
     •   Select the Phone Service tab at the top of the page
     •   Choose Manage Phone Numbers from the menu on the right of the page
     •   Select Port a Phone Number into your Clearwire Digital Voice service and follow the instructions
                                                                                                                          Sometimes we need your help to transfer your phone number from your previous provider. We will contact you by
Immediately after your request has been submitted, you will need to complete a ELOA (Electronic Letter of Agency).        email if there are any issues. If you are contacted by us, we will need you to call us at 1.888.Clearwire with the
This is a form that will authorize Clearwire to become your long distance provider for the telephone number you           following information from your previous telephone provider:
are porting. The ELOA is found in the number port order process from w ithin My Account. If this is not completed
within 5 days of your transfer request, your transfer request will be cancelled and you will be required to start the          •    Account Number: As it appears on your monthly bill
process over.                                                                                                                  •    Full Name: As it displays on your account
                                                                                                                               •    Billing Address: As it displays on your account
***The number you are transferring to Clearwire must be active with your old service provider and remain active until          •    Confirmation Number (only required if you had removed service from your previous
the transfer process completes.***                                                                                                  provider)

                                                                                                                          Your transfer request will be delayed if we do not have accurate information.

                                                                                                                          Setting up your Features
                                                                                                                          Your Clearwire Digital Voice service includes many customizable features. To make changes to any of these features,
                                                                                                                          log in to My Account, choose Phone Service and select Features Dashboard.

Additional Information                                                                                                    Additional Information

Features Overview                                                                                                         Trouble Shooting: No Dial Tone
Find-Me / Follow-me                                                                                                       We have identified a few steps you can take to establish dialtone on your new Clearwire Digital Voice service
You can forward calls by time of day, day of the week, and caller number. You can also choose to simultaneously ring
multiple phones or locate you at multiple locations in sequence. You can now provide your friends and family with a            1.    Check that your cables are connected securely to each piece of equipment including your power source,
single number where you can be reached — on the go.                                                                                  your modem and your telephone. (REFER TO WIRING DIAGRAM, page 4)
                                                                                                                               2.    Be sure that all connected telephones are hung up. This includes all cordless phones that will be used for this
Voicemail and Voicemail-to-Email                                                                                                     phone number.
Each voice mail message can be sent as a .WAV attachment to an email account of your choosing. You can listen to               3.    If you are using a cordless phone, be sure it is charged to the manufacturer’s standards.
your messages, keep them forever or forward them to your friends and colleagues just like email. And, you can still            4.    Ensure your internet connection is live and you are able to browse successfully online.
check your voicemail by dialing in the old fashioned way.
                                                                                                                          If you are able to browse and have taken all of the above steps and are still not receiving a dial tone, power cycle your
Call Blocking, Call Screening and Do Not Disturb                                                                          telephone adapter.
Call Screening allows you to screen calls by call type or number and enjoy freedom from unwanted callers while still
receiving the calls you want. Do Not Disturb lets you set a specific time or create a schedule where all incoming calls        1.    Remove the power supply cable to the back of your telephone adapter.
are automatically sent to voicemail. Call Blocking allows you to prevent any calls to numbers outside of North                 2.    Keep out for at least 15 seconds.
America.                                                                                                                       3     Securely re-insert the power supply cable to the back of your telephone adapter
                                                                                                                               4.    Within 5 minutes, three lights will flash then illuminate on the front of the adapter. Lights that will be lit are
Visual Caller ID and Call Waiting                                                                                                    the Power, Internet and Phone 1 lights.
Get all the benefits of Caller ID and Call Waiting combined. Visual Call Waiting shows the caller’s number — even if           5.    Once the Phone 1 light is solid, check to see if you have a dial tone.
you’re on the phone. This service requires a compatible display phone.
                                                                                                                          If after attempting the power cycle you still have no dial tone, please call our expert customer care representatives at

             For more information go to or call us at 1.888.Clearwire.

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