ePresence, Inc.
Delivering Security & Identity Management Solutions
Beyond ROI: The Business Value of Security and Identity Management
Kathy Nolan Director of Marketing October 16, 2003
IT Management Today
Jack be nimble,
Jack be quick, Jack had better show the business value of IT,
Otherwise, Jack is going to be looking for a new job. And that’s the fact Jack.
My Assumptions
• IT still matters
• Cost can be reduced WHILE increasing business effectiveness • CFOs are in power and enjoying it • Investment justifications are being replaced by business cases • If you don’t acknowledge these assumptions you are doomed
What is SIM?
• Systems, processes, and business rules that control who has access to resources and allow organizations to manage constituents within the context of the business
• A collection of multiple interlinked technologies and business processes
Directory
HR (on/off-boarding)
Resource management
Meta-directory
Password Management Access Control
Account management
Change management
Provisioning
Secure Portals
Why SIM Matters?
Increase Business Agility Increase Shareholder Value Enable the Extended Enterprise
• Security is important
– Fragmented implementation increases exposure
• Compliance is not optional
– Legislation will increase; proof is required
• Cost containment is an imperative
– Administration costs are increasing
• Productivity drives efficiency
– Access to the right information at the right time improves performance and decision management
• Enabling revenue impacting business initiatives is critical
– Speed of application deployment to extend business models drives revenue
ePresence Business Value Framework
THE ISSUE
• Good IT is no longer enough…nor is TCO-side ROI
• Most IT professionals do not know how to develop a meaningful business case. They struggle to go beyond ROI
THE SOLUTION
1. A framework for assessing the impact of SIM in real business terms as it pertains to the key stakeholders of the organization 2. A quantitative model driven by an individual organization’s priorities and metrics 3. A process for creating a portfolio of projects each with their own business drivers, value and impacts 4. A means to facilitate organizational alignment Bottom Line: A better way to think. A better way to partner.
Going Beyond ROI
• Identify your organization’s key stakeholders
• Understand what is important to them • Learn to speak your stakeholder’s language • Map the value of technology investments to stakeholder’s needs
• Press partners and vendors to think differently • Document the business case qualitatively and quantitatively
• Take ownership for your case!
Who Are Your Stakeholders?
CEO/Board
CFO/COO
CIO/CSO
GM/LOB
VP Infra/ VP Apps
Then Why ROI?
CEO/Board
CFO/COO
CIO/CSO
Reduce Security Risk
Reduce Operations Costs
Reduce IT Support
Reduce Service Costs
GM/LOB
Optimize Application Development & Maintenance Develop Enterprise Security Architecture
VP Infra/ VP Apps
Business Value Impact
CEO/Board
Increase Business Agility
Increase Shareholder Value
Enable the Extended Enterprise
CFO/COO
Accelerate M&A Execution
Accelerate M&A Portfolio Integration
Tighten Internal Controls
CIO/CSO
Reduce Security Risk
Reduce Operations Costs
Reduce IT Support
Reduce Service Costs
GM/LOB
Enhance Revenue Sales & Mktg. Optimize Application Development & Maintenance
Enhance Revenue New Products & Services Develop Enterprise Security Architecture
Increase Employee Productivity
VP Infra/ VP Apps
The SIM Continuum
ePresence Business Value Portfolio
Going Beyond ROI
Identify your organization’s key stakeholders
Understand what is important to them Learn to speak your stakeholder’s language Map the value of technology investments to stakeholder’s needs
• Press partners and vendors to think differently Document the business case qualitatively and quantitatively (Remember the dialogue matters!)
Sell your case! No one else can do it better!
"People don't want quarter-inch drill bits; they want quarter-inch holes.”
--Theodore Levitt in "The Marketing Imagination"
Thank You