"PG Diploma in IMS - detailed syllabus"
PG Diploma in Infrastructure Management System IIHT Limited 4th Floor, Sri Lakshmi Complex 15, St. Marks Road, Bangalore – 560 001, India SEMESTER I Windows 2003 System Administration Learning outcomes 1. Implement, administer, and troubleshoot existing network and system environments based on the Microsoft Windows® 2003 platform Module contents Managing and Maintaining a Microsoft Windows Server 2003 Environment - Administering Accounts and Resources , Creating Accounts and Organizational Units Managing User and Computer Accounts, Preparing to administer a server and to monitor Server performance, Maintaining Device Drivers, Managing Disks Implementing , Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Understanding Windows Server 2003 Networks, Understanding TCP/IP, Monitoring and troubleshooting TCP/IP connections, configuring DNS servers and clients, Implementing DNS infrastructure, Monitoring and Troubleshooting DNS, Configuring DHCP servers and clients, Monitoring and Troubleshooting DHCP, Routing with Windows Server 2003, Configuring and Managing remote access, managing network security, Maintaining a network infrastructure Implementing and Managing Microsoft Exchange Server 2003 Installing and Upgrading to Exchange Server 2003, Configuring, Securing and Managing Exchange Server 2003, Managing Recipients, Public Folders and Address Lists, Implementing and Managing Client Access with Internet Protocols, Managing Client Configuration, Connectivity and routing, Managing Mobile Devices, Managing Data Storage and Hardware Resources, Planning for and Recovering from Disasters, Performing Preventive Maintenance and Migrating Users from Exchange Server 5.5 to Exchange Server 2003 Bibliography 1. Managing and Maintaining a Microsoft Windows Server 2003 Environment - BPB publication, Thompson Press 2. Implementing , Managing and Maintaining a Microsoft Windows Server 2003 Network Infrastructure - BPB publication, Thompson Press 3. Implementing Microsoft Windows 2000 Professional and Server - BPB publication, Thompson Press 4. Implementing and Managing Microsoft Exchange Server 2003 - BPB publication, Thompson Press Windows 2003 Network Administration Learning outcomes 1. To acquire the knowledge to design and implement the infrastructure for business solutions based on the Microsoft Windows 2003 server platform Module contents Planning and Maintaining a Windows Server 2003 Network Infrastructure Planning - Network Topology, TCP/IP Network Infrastructure, Internet Connectivity and Name Resolution Strategy Routing and Remote Access, Maintaining Server Availability, Clustering Servers, Planning a Secure Baseline Installation, Hardening Servers, Deploying Security Configurations, Creating and Managing Digital Certificates, Securing Network Communications Using IPSec, Designing a Security Infrastructure Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Introduction to Active Directory Infrastructure, Implementing an Active Directory Forest and Domain Structure Implementing - an Organizational Unit Structure, User, Group, and Computer Accounts and Group Policy Deploying and Managing Software by Using Group Policy, Implementing Sites to Manage Active Directory Replication, Implementing the Placement of Domain Controllers, Managing Operations Masters, Maintaining Active Directory Availability Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure Introduction to Designing an Active Directory and Network Infrastructure, Designing a Forest and Domain Infrastructure, Site Infrastructure, Designing the Administrative Structure Designing - for Group Policy, the Physical Network, for Network Connectivity, a Name Resolution Strategy and the Network Access Infrastructure Information Security Learning outcomes 1. Explain the concepts of security and infrastructure security 2. Define cryptography, access control methods 3. Develop methods and practices to secure organisational content Module contents General Security Concepts Access control models, methods of authentication, Vulnerability and risk areas, types of malicious code, Significance of auditing, logging and system scanning Communication Security Remote Access Technologies, Email Security Concepts, Internet security concepts, directory security concepts Infrastructure Security Security concerns with types of media ,Kinds of Security Topologies, Types of intrusion detection, Concept of Security Baselines, Application Hardening Basics of Cryptography Basics of Cryptography, Concepts of PKI (Public Key Infrastructure), Different cryptographic standards and protocols Preparing to Secure Information Implementing Security-Enhanced Computing Baselines Helping to Protect Information Using Authentication and Access Control Securing Internet Applications and Components Implementing Security for E-Mail and Instant Messaging Bibliography Security+ Study Guide, 2nd Edition (SYO-101) By Mike Pastore, Emmette Dulaney, Mike Pastore, Emmett Dulaney Security+ Study Guide By Robert J. Shimonski, Ralph "Jj" Crump, Syngress Publishing Security+ Training Guide By Todd King Web Marketing and Managed Services Learning outcomes 1.Design effective marketing campaigns on the web 2.Explain the technology and strategies to build a business on the web 3.Manage IT services in an organization 4.Partner productively with implementation consultants in the implementation of IT service management tools Module Contents for Web Marketing Internet in Business Business models Business development through Internet Website design and maintenance Principles of web marketing Internet marketing strategies Search Engine Ranking Module Contents for Managed services Help Desk and Desktop Management Services Network Management Services Backup, Restore and Disaster Recovery Management Services Server Management Service Asset Management Services Service Level Agreement Database Management Services Messaging services Security Management Services Enterprise portal management VPN services Remote services Entrepreneurship Development Learning outcomes 1. Enhanced entrepreneurial motivation 2. Explain the fundamentals of business identification, planning and management. Module contents Entrepreneur and Entrepreneurship Identification of Business Opportunities Project identification and selection. Project Formulation. and Project Appraisal. Detail financing of Enterprise. Institutional support to Entrepreneurs. Creation of Business Plan – Marketing Aspects Creation of Business Plan – Financial Aspects Creation of Business Plan – Operational Aspects Financing the new venture Server Administration Learning outcomes 1. Possess General server and hardware knowledge 2. Know the basic purpose and function of different servers 3. Install hardware using best practices 4. Configure different external peripherals 5. Perform backup activities 6. Monitor and maintain server Module contents Installation Planning, strategy, verification and installing network components Types of servers and roles Hardware Configuration Processors, Motherboard and storage devices, networking and fault tolerance Software configuration Configuring the network operating system and TCP/IP Upgrading – Need of Upgradation, Procedure of Upgrade, Backing up Before Upgrading, Server Availability, Risk Assessment Proactive Maintenance, monitoring performance, backups Hardware and software updates, securing the server, Disaster recovery, Troubleshooting SEMESTER II Management Information Systems and QT Learning outcomes 1. Identify role of MIS in an organization 2. Understand decision support role and performance monitoring role of MIS Module contents Fundamentals of information systems Business application, development and management Intranets and internet in business Enterprise communication and collaboration Electronic business systems Developing e-business strategies Application Software: End User Applications Quantitative Techniques Quantitative Approach to Decision Making Linear Programming: Assignment Problem PERT and CPM Decision Theory Queuing Theory Queuing Models Safety of Stock Inventory control Data storage, Recovery and Management Learning outcomes 1. Describe storage solutions and supporting technologies 2. Explain protocols, standards, management practices and tools Module contents NetBackup Essentials – NetBackup Environment, NetBackup Concepts, NetBackup Options and Agents Installing and Configuring NetBackup – Pre-installation considerations, installing and verifying your NetBackup application, configuring Netbackup, upgrade considerations, troubleshooting NetBackup installation issues Configuring Devices – adding robots, adding drives, monitoring shared drives, monitoring and managing devices, troubleshooting devices Configuring Storage Units – storage units, configuration and troubleshooting Configuring Media – configuring volume pools, configuring volumes, managing physical volumes Configuring Policy Attributes – creating a policy, configuring policy attributes Scheduling Policies – creating a new schedule, policy schedules, troubleshooting policy schedule issues Client Lists and Backup Selections – adding clients to a policy, distributing client software, creating backup selections, troubleshooting client and backup selection issues Managing and Monitoring Backups – Invoking Backup operations, using NetBackup GUI for Backup operations, troubleshooting problems with Backup operations Performing Restores – performing restore operations, restore permissions, troubleshooting restore issues Managing Media and Images – understanding media, verifying Backup images, duplicating backup images, expiring backup images, importing backup images, troubleshooting media related issues Performing Catalog Backups and Restores – NetBackup Catalogs, Catalog Backups, Configuring Catalog Backups, Disaster Recovery, Troubleshooting Infrastructure Management Tools - MOM, Microsoft SMS and Cisco Works Microsoft Operations Manager (MOM) 2005 Learning Outcomes 1. Install MOM, plan and execute requirements, address security issues involved during the installation and configuration of MOM. Planning for Installation – Prerequisites, MOM 2005 Users, Monitored Operating Systems, Monitored Applications, SLA, Installing MOM 2005, Network Structure, Redundancy, Checking MOM 2005 prerequisites, MOM 2005 installation process, MOM configuration and Administration – administrator console, installing MOM 2005 consoles, administrating agents, tuning roles in the admin console, operator console, views, limiting noise, tracking alerts, reporting console, web console Management Packs and Components – importing management packs, group types, creating a rule group, adding and event rule, adding a performance, alert rule, associating a computer group to the rule group Management Pack for a Windows Server – DNS management pack, active directory management pack, IIS management pack, Microsoft server clusters management pack, exchange server management pack, configuring MOM security, deploying agents and agent action account, discovery based agent deployment, manual based “push” agent deployment, The AAA, Advanced MOM security, Using IIS, IPSec, SSL Microsoft SMS Learning outcomes 1. Manage hardware inventory, software inventory, software distribution, and troubleshoot remote client using Microsoft Systems Management Server (SMS) 2003 Module contents Overview of Systems Management Server 2003 SMS 2003 Features and Enhancements, asset management, Software Metering, Remote Tools, Reporting SMS Administrator Console Advanced Client,Security,Active Directory integration,Site Configuration,Site System Roles Installation of SMS 2003 Installing SMS 2003,Basic Site Configuration, Configuring Site , Systems, Computer Discovery SMS Clients and Security SMS Clients, Advanced Client, Legacy Client, Client Deployment, Installing SMS Client Software, Client Software Installation Techniques Security Environment Operating System Security , SQL Server Security , Windows Management Security , IIS, Network Security , Physical Security, SMS Security Modes Ciscoworks Learning outcomes 1) Use CiscoWorks Windows applications to configure, monitor, and control internetworks Module contents Describing CiscoWorks Product , benefits, Cisco works applications Cisco LAN Management Installation Requirements Solaris OS Installation Requirements, Windows OS Installation Requirements, Ports Used by LMS Applications, Setting up Security Network Management Definition, Benefits, Performing Network Management, Network Management Standards for Information – MIB , Network Management Standards for Communication – SNMP, Defining the FCAPS Model Setting Up Devices on the Network LAN Management Solution - LMS, Device Setup Elements, Device and LMS Setup Workflow, SNMP Settings, System Reload Introducing common Protocols Cisco Discovery Protocol (CDP), Remote Copy Protocol (RCP), Secure Copy Protocol (SCP), , TTP and HTTPS Protocols, Per-VLAN Spanning Tree Protocol (PVST+), VLAN Trunk Protocol (VTP) IBM AIX System Administration Learning outcomes 1. Install, customize, and administer the AIX 5L in a multi-user environment 2. Troubleshoot problems and fix the problem Module contents History of UNIX – Birth of UNIX, Current versions of UNIX vi Editors – Types of Editors, vi Editor, vi Editor commands, advantages and disadvantages of vi Editor System and software installation – base OS installation, new and complete overwrite installation, migration installation, preservation installation, the installp command, using SMIT for software maintenance, maintaining optional software, downloading fixes System startup problem handling – boot process, useful commands, alog, cfgmgr, last, bootlist, uptime, mpcfg, shutdown Object Data Manager – ODM commands User Administration – user admin tasks, related commands, adding a user account, creating or changing user password, changing user attributes, system resource controller administration –the cron daemon, crontab file record format, allowing access to the crontab command Network Administration – network startup at boot time, stopping and restarting the TCP/IP daemons, Internet addressing, new adapter considerations, changing the IP addresses using SMIT, ifconfig command Network File System Administration – NFS services, planning, installation and configuration of NFS, administration of NFS servers and clients Storage management, LVM and file systems - LVM storage concepts, LVM, managing physical volumes, managing volume groups, managing logical volumes, managing journaled file systems System paging space – managing paging spaces System backup, restores and availability – mksysb command, restoring information from backup media, tctl command, restoring a directory, rmfs command Web Server Technology - Internet Security and Acceleration Server Learning outcomes 1. Deploy and manage ISA in an enterprise Module contents Introduction and overview of ISA server 2006, Installing ISA server 2006 Administering and securing ISA server 2006 Managing the enterprise, connecting the configuration storage server, Backing up and restoring an ISA server 2006 and Enterprise configuration Virtual Private networking Installing VPN server, remote VPN client access, configuring site to site VPN connections Configuring Monitoring and Web filtering Configuring monitoring, Alerts, session monitoring, logging, reports etc. HTTP web filter, configuration, web publishing, configuring ISA server 2006 as a firewall Apache Server Learning outcomes 1. Configure and administer Apache server Module contents Introduction and Basic Apache Configuration, Installing Apache Implementing Access control in Apache, Access control in Apache, Types of access control, access control configuration, Web security, The security checkpoints in Apache, The sacrificial lamb configuration, the paranoid configuration Tuning for performance and scalability Speeding up Apache, Using high performance hardware, compiling and installing a custom kernel, using load balancing hardware, minimizing DNS lookups Creating a high availability network Features of high-end web network, enhancing DNS reliability, load balancing your web network, HTTP 1.1 status codes PROJECT