PG Diploma in IMS - detailed syllabus

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					PG Diploma in Infrastructure Management
                 System




                IIHT Limited
                   4th Floor, Sri Lakshmi Complex
          15, St. Marks Road, Bangalore – 560 001, India
                                SEMESTER I


Windows 2003 System Administration

Learning outcomes

   1. Implement, administer, and troubleshoot existing network and system
      environments based on the Microsoft Windows® 2003 platform

Module contents

Managing and Maintaining a Microsoft Windows Server 2003 Environment -
Administering Accounts and Resources , Creating Accounts and Organizational Units
Managing User and Computer Accounts, Preparing to administer a server and to monitor
Server performance, Maintaining Device Drivers, Managing Disks
Implementing , Managing and Maintaining a Microsoft Windows Server 2003
Network Infrastructure
 Understanding Windows Server 2003 Networks, Understanding TCP/IP, Monitoring and
troubleshooting TCP/IP connections, configuring DNS servers and clients, Implementing
DNS infrastructure, Monitoring and Troubleshooting DNS, Configuring DHCP servers
and clients, Monitoring and Troubleshooting DHCP, Routing with Windows Server
2003, Configuring and Managing remote access, managing network security, Maintaining
a network infrastructure
Implementing and Managing Microsoft Exchange Server 2003
Installing and Upgrading to Exchange Server 2003, Configuring, Securing and Managing
Exchange Server 2003, Managing Recipients, Public Folders and Address Lists,
Implementing and Managing Client Access with Internet Protocols, Managing Client
Configuration, Connectivity and routing, Managing Mobile Devices, Managing Data
Storage and Hardware Resources, Planning for and Recovering from Disasters,
Performing Preventive Maintenance and Migrating Users from Exchange Server 5.5 to
Exchange Server 2003

Bibliography

1. Managing and Maintaining a Microsoft Windows Server 2003 Environment - BPB
publication, Thompson Press
2. Implementing , Managing and Maintaining a Microsoft Windows Server 2003
Network Infrastructure - BPB publication, Thompson Press

3. Implementing Microsoft Windows 2000 Professional and Server - BPB publication,
Thompson Press

4. Implementing and Managing Microsoft Exchange Server 2003 - BPB publication,
Thompson Press
Windows 2003 Network Administration

Learning outcomes

1. To acquire the knowledge to design and implement the infrastructure for business
solutions based on the Microsoft Windows 2003 server platform

Module contents

Planning and Maintaining a Windows Server 2003 Network Infrastructure

Planning - Network Topology, TCP/IP Network Infrastructure, Internet Connectivity
and Name Resolution Strategy
Routing and Remote Access, Maintaining Server Availability, Clustering Servers,
Planning a Secure Baseline Installation, Hardening Servers, Deploying Security
Configurations, Creating and Managing Digital Certificates, Securing Network
Communications Using IPSec, Designing a Security Infrastructure

Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active
Directory Infrastructure
Introduction to Active Directory Infrastructure, Implementing an Active Directory Forest
and Domain Structure
Implementing - an Organizational Unit Structure, User, Group, and Computer Accounts
and Group Policy
Deploying and Managing Software by Using Group Policy, Implementing Sites to
Manage Active Directory Replication, Implementing the Placement of Domain
Controllers, Managing Operations Masters, Maintaining Active Directory Availability
Designing a Microsoft Windows Server 2003 Active Directory and Network
Infrastructure
Introduction to Designing an Active Directory and Network Infrastructure, Designing a
Forest and Domain Infrastructure, Site Infrastructure, Designing the Administrative
Structure
Designing - for Group Policy, the Physical Network, for Network Connectivity, a Name
Resolution Strategy and the Network Access Infrastructure



Information Security

Learning outcomes

       1. Explain the concepts of security and infrastructure security
       2. Define cryptography, access control methods
       3. Develop methods and practices to secure organisational content

Module contents
General Security Concepts Access control models, methods of authentication,
Vulnerability and risk areas, types of malicious code, Significance of auditing, logging
and system scanning
Communication Security Remote Access Technologies, Email Security Concepts,
Internet security concepts, directory security concepts
Infrastructure Security Security concerns with types of media ,Kinds of Security
Topologies, Types of intrusion detection, Concept of Security Baselines, Application
Hardening
Basics of Cryptography Basics of Cryptography, Concepts of PKI (Public Key
Infrastructure), Different cryptographic standards and protocols
Preparing to Secure Information
Implementing Security-Enhanced Computing Baselines
Helping to Protect Information Using Authentication and Access Control
Securing Internet Applications and Components
Implementing Security for E-Mail and Instant Messaging

Bibliography

Security+ Study Guide, 2nd Edition (SYO-101) By Mike Pastore, Emmette Dulaney,
Mike Pastore, Emmett Dulaney
Security+ Study Guide By Robert J. Shimonski, Ralph "Jj" Crump, Syngress Publishing
Security+ Training Guide By Todd King


Web Marketing and Managed Services
Learning outcomes

   1.Design effective marketing campaigns on the web
   2.Explain the technology and strategies to build a business on the web
   3.Manage IT services in an organization
   4.Partner productively with implementation consultants in the implementation of IT
     service management tools
Module Contents for Web Marketing

Internet in Business
Business models
Business development through Internet
Website design and maintenance
Principles of web marketing
Internet marketing strategies
Search Engine Ranking

Module Contents for Managed services

Help Desk and Desktop Management Services
Network Management Services
Backup, Restore and Disaster Recovery Management Services
Server Management Service
Asset Management Services
Service Level Agreement
Database Management Services
Messaging services
Security Management Services
Enterprise portal management
VPN services
Remote services

Entrepreneurship Development
Learning outcomes

   1. Enhanced entrepreneurial motivation
   2. Explain the fundamentals of business identification, planning and management.

Module contents

Entrepreneur and Entrepreneurship
Identification of Business Opportunities
Project identification and selection.
Project Formulation. and Project Appraisal.
Detail financing of Enterprise.
Institutional support to Entrepreneurs.
Creation of Business Plan – Marketing Aspects
Creation of Business Plan – Financial Aspects
Creation of Business Plan – Operational Aspects
Financing the new venture


Server Administration
Learning outcomes

   1.   Possess General server and hardware knowledge
   2.   Know the basic purpose and function of different servers
   3.   Install hardware using best practices
   4.   Configure different external peripherals
   5.   Perform backup activities
   6.   Monitor and maintain server
Module contents

Installation Planning, strategy, verification and installing network components
Types of servers and roles
Hardware Configuration Processors, Motherboard and storage devices, networking
and fault tolerance
Software configuration Configuring the network operating system and TCP/IP
Upgrading – Need of Upgradation, Procedure of Upgrade, Backing up Before
Upgrading, Server Availability, Risk Assessment
Proactive Maintenance, monitoring performance, backups
Hardware and software updates, securing the server, Disaster recovery,
Troubleshooting
                               SEMESTER II
Management Information Systems and QT

Learning outcomes

   1. Identify role of MIS in an organization
   2. Understand decision support role and performance monitoring role of MIS

Module contents

Fundamentals of information systems
Business application, development and management
Intranets and internet in business
Enterprise communication and collaboration
Electronic business systems
Developing e-business strategies
Application Software: End User Applications



Quantitative Techniques
Quantitative Approach to Decision Making
Linear Programming: Assignment Problem
PERT and CPM
Decision Theory
Queuing Theory
Queuing Models
Safety of Stock
Inventory control



Data storage, Recovery and Management

Learning outcomes

   1. Describe storage solutions and supporting technologies
   2. Explain protocols, standards, management practices and tools

Module contents

NetBackup Essentials – NetBackup Environment, NetBackup Concepts, NetBackup
Options and Agents
Installing and Configuring NetBackup – Pre-installation considerations, installing and
verifying your NetBackup application, configuring Netbackup, upgrade considerations,
troubleshooting NetBackup installation issues
Configuring Devices – adding robots, adding drives, monitoring shared drives,
monitoring and managing devices, troubleshooting devices
Configuring Storage Units – storage units, configuration and troubleshooting
Configuring Media – configuring volume pools, configuring volumes, managing
physical volumes
Configuring Policy Attributes – creating a policy, configuring policy attributes
Scheduling Policies – creating a new schedule, policy schedules, troubleshooting policy
schedule issues
Client Lists and Backup Selections – adding clients to a policy, distributing client
software, creating backup selections, troubleshooting client and backup selection issues
Managing and Monitoring Backups – Invoking Backup operations, using NetBackup
GUI for Backup operations, troubleshooting problems with Backup operations
Performing Restores – performing restore operations, restore permissions,
troubleshooting restore issues
Managing Media and Images – understanding media, verifying Backup images,
duplicating backup images, expiring backup images, importing backup images,
troubleshooting media related issues
Performing Catalog Backups and Restores – NetBackup Catalogs, Catalog Backups,
Configuring Catalog Backups, Disaster Recovery, Troubleshooting


Infrastructure Management Tools - MOM, Microsoft SMS and Cisco
Works


Microsoft Operations Manager (MOM) 2005

Learning Outcomes

1. Install MOM, plan and execute requirements, address security issues involved during
the installation and configuration of MOM.

Planning for Installation – Prerequisites, MOM 2005 Users, Monitored Operating
Systems, Monitored Applications, SLA, Installing MOM 2005, Network Structure,
Redundancy, Checking MOM 2005 prerequisites, MOM 2005 installation process,

MOM configuration and Administration – administrator console, installing MOM
2005 consoles, administrating agents, tuning roles in the admin console, operator console,
views, limiting noise, tracking alerts, reporting console, web console
Management Packs and Components – importing management packs, group types,
creating a rule group, adding and event rule, adding a performance, alert rule, associating
a computer group to the rule group

Management Pack for a Windows Server – DNS management pack, active directory
management pack, IIS management pack, Microsoft server clusters management pack,
exchange server management pack, configuring MOM security, deploying agents and
agent action account, discovery based agent deployment, manual based “push” agent
deployment, The AAA, Advanced MOM security, Using IIS, IPSec, SSL

Microsoft SMS

Learning outcomes

   1. Manage hardware inventory, software inventory, software distribution, and
      troubleshoot remote client using Microsoft Systems Management Server (SMS)
      2003

Module contents

Overview of Systems Management Server 2003 SMS 2003 Features and Enhancements,
asset management, Software Metering, Remote Tools, Reporting

 SMS Administrator Console                Advanced      Client,Security,Active    Directory
integration,Site Configuration,Site System Roles

Installation of SMS 2003 Installing SMS 2003,Basic Site Configuration, Configuring
Site , Systems, Computer Discovery

SMS Clients and Security SMS Clients, Advanced Client, Legacy Client, Client
Deployment, Installing SMS Client Software, Client Software Installation Techniques

Security Environment Operating System Security , SQL Server Security , Windows
Management Security , IIS, Network Security , Physical Security, SMS Security Modes

Ciscoworks

Learning outcomes

1) Use CiscoWorks Windows applications to configure, monitor, and control
   internetworks

Module contents

Describing CiscoWorks Product , benefits, Cisco works applications
Cisco LAN Management Installation Requirements Solaris OS Installation
Requirements, Windows OS Installation Requirements, Ports Used by LMS Applications,
Setting up Security

Network Management Definition, Benefits, Performing Network Management,
Network Management Standards for Information – MIB , Network Management
Standards for Communication – SNMP, Defining the FCAPS Model

Setting Up Devices on the Network LAN Management Solution - LMS, Device Setup
Elements, Device and LMS Setup Workflow, SNMP Settings, System Reload

Introducing common Protocols Cisco Discovery Protocol (CDP), Remote Copy
Protocol (RCP), Secure Copy Protocol (SCP), , TTP and HTTPS Protocols, Per-VLAN
Spanning Tree Protocol (PVST+), VLAN Trunk Protocol (VTP)



IBM AIX System Administration
Learning outcomes

   1. Install, customize, and administer the AIX 5L in a multi-user environment
   2. Troubleshoot problems and fix the problem

Module contents
History of UNIX – Birth of UNIX, Current versions of UNIX
vi Editors – Types of Editors, vi Editor, vi Editor commands, advantages and
disadvantages of vi Editor
System and software installation – base OS installation, new and complete overwrite
installation, migration installation, preservation installation, the installp command, using
SMIT for software maintenance, maintaining optional software, downloading fixes
System startup problem handling – boot process, useful commands, alog, cfgmgr, last,
bootlist, uptime, mpcfg, shutdown
Object Data Manager – ODM commands
User Administration – user admin tasks, related commands, adding a user account,
creating or changing user password, changing user attributes, system resource controller
administration –the cron daemon, crontab file record format, allowing access to the
crontab command
Network Administration – network startup at boot time, stopping and restarting the
TCP/IP daemons, Internet addressing, new adapter considerations, changing the IP
addresses using SMIT, ifconfig command
Network File System Administration – NFS services, planning, installation and
configuration of NFS, administration of NFS servers and clients
Storage management, LVM and file systems - LVM storage concepts, LVM, managing
physical volumes, managing volume groups, managing logical volumes, managing
journaled file systems
System paging space – managing paging spaces
System backup, restores and availability – mksysb command, restoring information
from backup media, tctl command, restoring a directory, rmfs command


Web Server Technology -

 Internet Security and Acceleration Server
Learning outcomes

   1. Deploy and manage ISA in an enterprise

Module contents

Introduction and overview of ISA server 2006, Installing ISA server 2006

Administering and securing ISA server 2006 Managing the enterprise, connecting the
configuration storage server, Backing up and restoring an ISA server 2006 and
Enterprise configuration

Virtual Private networking Installing VPN server, remote VPN client access,
configuring site to site VPN connections

Configuring Monitoring and Web filtering Configuring monitoring, Alerts, session
monitoring, logging, reports etc. HTTP web filter, configuration, web publishing,
configuring ISA server 2006 as a firewall

Apache Server
Learning outcomes

   1. Configure and administer Apache server

Module contents

Introduction and Basic Apache Configuration, Installing Apache
Implementing Access control in Apache, Access control in Apache, Types of access
control, access control configuration, Web security, The security checkpoints in Apache,
The sacrificial lamb configuration, the paranoid configuration
Tuning for performance and scalability Speeding up Apache, Using high performance
hardware, compiling and installing a custom kernel, using load balancing hardware,
minimizing DNS lookups
Creating a high availability network Features of high-end web network, enhancing
DNS reliability, load balancing your web network, HTTP 1.1 status codes
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