VOLUNTEER CONSUMER VOLUNTEER
The Consumer Protection Unit of the
Attorney General’s Office is responsible ADVOCATE
for the investigation of consumer
complaints and the enforcement of ATTORNEY GENERAL
consumer laws. We provide an important
CARL C. DANBERG
service to Delaware citizens who are
victims of fraud. Volunteers will be
working hands on with fellow Delaware
citizens. In many cases, a volunteer may
For More Information about
be the initial contact for many consumers.
Volunteers will: STATE OF DELAWARE
DEPARTMENT OF JUSTICE
' Interview consumers over the phone,
in person and respond to complaints To volunteer in New Castle County:
received over the internet. 820 N. French St.
' Process complaints by entering data Wilmington, DE 19801
into our computer system, refer Phone: (302) 577-8600
consumers to necessary resources, or
make a recommendation that our
office handle the complaint directly. To volunteer in Sussex County:
114 E. Market St.
' Assist with initial mediation of Georgetown, DE 19947
consumer complaints Phone: (302) 856-5353
' Work with Special Investigators
and Deputy Attorneys General on Or visit the Attorney General=s website: ATTORNEY GENERAL
consumer cases STATE OF DELAWARE
Fraud and Consumer
The Consumer Protection Unit is part of the
State Department of Justice Fraud and FREQUENTLY ASKED QUESTIONS
Consumer Protection Division. The Division What time commitment is required of
was created by Attorney General Brady, and is What is a Volunteer Consumer Advocate? Volunteers?
comprised of the following Units: Consumer
Protection, Securities, Fraud in Government A Volunteer Consumer Advocate acts as an The Office of the Attorney General is open from
Programs and Special Investigations. intake worker in the Fraud Division of the 8:30am to 5pm, Monday through Friday.
Department of Justice. Volunteers provide Volunteers will be expected to work at least 7
The Consumer Protection Unit is responsible essential services to Delaware consumers who hours per week, preferably at least one full day
for investigating consumer complaints are victims of fraud. per week. The division is willing to try to
and enforcing consumer laws, including the accommodate individual schedules. Evening
Consumer Fraud Act and the Deceptive What kinds of things are Volunteers asked and weekend hours presently are not available.
Trade Practices Act. It is responsible for to do?
initiating both civil and criminal prosecution
against violators of consumer protection laws. Volunteers may be asked to do many different TRAINING TOPICS
Both businesses and consumers rely upon the tasks that will help achieve the goals of this
consumer protection unit for help with a variety program. These tasks include speaking to To better serve victims of consumer fraud, the
of consumer issues. The unit also provides victims on the phone or in person; gathering Volunteers are trained in a variety of subjects.
informal mediation services in an effort to information about the victim’s complaint; Among those are:
resolve disputes without litigation. Another organizing, retrieving and entering date;
important objective of the Consumer Protection making referrals to community and ' Communication & listening skills
Unit is providing community outreach and government programs that provide services the ' Resources for victims of fraud
educational services on issues of public concern victim needs; requesting supplemental ' Court and legal procedures
including providing consumer tips and advice, information to better assist the victim; working ' Auto Repair Fraud
issuing press releases warning the public of with special investigators and Deputy ' Charity Fraud
consumer scams or frauds and making Attorneys General on consumer cases. ' Contractor Fraud
presentations to consumer and civic groups. ' Credit and Debit Card Receipts
What special responsibilities are ' Home Solicitation Sales
Anyone with a consumer concern, or with a undertaken when an individual agrees to ' Identity Theft
desire to obtain more information on consumer serve as a volunteer? ' Landlord / Tenant Law
laws, is invited to call the Attorney General’s ' Lemon Law
Consumer Protection Unit at: The most important responsibility is to respect ' Manufactured Home Law
the confidentiality of the information learned ' Predatory Lending
1-800-220-5424 as a Volunteer. The victims may share ' Telemarketing Fraud
Outside Delaware information that they would not want others to ' Health Spa Registration
302-577-8600 know. Volunteers should respect the victim=s
confidence. Volunteers will also be expected to iiiiiii
use the information they learn to help others, to
staff the office at their appointed times and to
be courteous to citizen complainants.
or visit our website: www.state.de.us/attgen/