FEDERAL MINISTRY OF WATER RESOURCES - DOC by maclaren1

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									FEDERAL MINISTRY OF WATER RESOURCES




NATIONAL WATER RESOURCES INSTITUTE,
             KADUNA




         SERVICE CHARTER




                             APRIL, 2006
NATIONAL WATER RESOURCES INSTITUTE, KADUNA


                           SERVICE CHARTER

                                                                     April, 2006


1.      INTRODUCTION

      This charter targets Nigerians in general and stake holders in water
       resources in particular including River Basin Development Authorities,
       Federal and State Ministries of Water Resources, State Water Boards;

      This Charter is subject to improvement as Institute itself gradually
       improves on its facilities and operations, updates its equipment and
       expands the scope and quality of its training;

      The Charter represents statements of what each and every stakeholder in
       the water sector should be responsible for in order to ensure that
       Institute succeeds in attaining its visions and missions;

      With such explicit Charter, it is hoped that Nigerians in general can
       assess the performance of the Institute and, where necessary suggest on
       how to improve its service delivery.




2.      MISSION STATEMENT

      Institute is committed to the practical training of sector stakeholders to
       develop their capacities and equip them with skills for implementing
       integrated water resources management;

      In pursuance of excellence, Institute seeks to provide leadership and
       focus in the conduct of applied research; acquisition, analysis, storage
       and dissemination of water resources data and information in Nigeria.



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3.      VISION STATEMENT


      To be the foremost institution for capacity development for sustainable
       water resources management in Nigeria and internationally.




4.      SERVICE PROVISION

      In the area of capacity building, Institute aims to train 10% of Nigerian
       workforce in the water resources sector annually through short courses;

      At West African Sub-regional level Institute aims to deliver at least two
       short-term course per year depending on clients and sponsors;

      Locally, Institute will mobilize Nigerian Stakeholders in water and
       sanitation sectors to participate in at least four (4) workshops/seminars
       per annum depending on clients and sponsors;

      In the interest of the general public and professionals, Institute will
       make a strong case to the Ministry of Water Resources for the
       pursuance of an Act requiring the certification by NWRI of new
       technologies developed or introduced into the Nigerian water resources
       sector;

      Institute will as a continuous activity plan and execute applied research.
       This will be aimed at solving problems in projects like flood control,
       water supply, sewage treatment etc. It will also offer technical services
       including consultancy;

      In its effort to disseminate knowledge and research findings, as well as
       ensure regular flow of technical information, Institute will publish
       newsletters, bulletins, technical reports and journals annually;

      Institute will, as a continuous exercise, maintain a well-stocked, up-to-
       date water resources library and a modern computer centre for data
       archiving and analysis.


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5.      FUNCTIONS/OBLIGATIONS OF THE INSTITUTE

      Advice the Minister on National Water Resources training needs and
       priorities;

      Perform engineering research functions related to such major water
       resources as may be required for flood control, river regulation,
       reclamation, drainage, irrigation, domestic and industrial water supply,
       sewage treatment;

      Perform such ancillary services on planning of water resources
       management and river basin development and produce necessary codes
       of practice in water resources engineering related to and suitable for
       Nigerian conditions;

      Promote the establishment of a uniform national data collection system
       relating to surface and sub-surface water resources;

      Provide for the training of engineers and technicians on short courses
       and formulate programmes of work in the field of water resources;

      Establish and maintain a water resources library, documentation and
       conference centre;

      Publish or sponsor publication of water resources journals;

      Promote co-operation in water resources development management
       with similar bodies in other countries and with international bodies
       connected with water resources management and operations;

      Carry out such other activities as are necessary or expedient for the full
       discharge of its functions under this Decree.




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6.      MANAGEMENT OBLIGATIONS

      To intensify short-term training in the Institute and in-plant training of
       workforce of the water resources sector;

      To seek funds and gradually improve on our facilities, update our
       equipment and expand our scope of training;

      Contingent on the above, to extend training activities to cover the West
       African Sub-region;

      To mobilize stakeholders in water and sanitation sectors to participate in
       workshops/seminars so as to facilitate the exchange of research results,
       analysis and proffering of solutions to general and specific problems;

      To make a strong case to the Ministry of Water Resources for the
       pursuance of the passage of legislation requiring certification, by
       NWRI, of new technologies developed or introduced into the Nigerian
       water resources sector;

      To intensify research activities so as to provide practical solutions to
       general and specific problems in flood control, drainage, irrigation,
       water supply and sewage treatment;

      To strengthen our structures so as to offer qualitative technical and
       consultancy services to interested Nigerian public, Ministries and
       Parastatals, organized private sector, Government institutions of
       learning and NGOs;

      To ensure the dissemination of knowledge and research findings
       through regular publication of newsletters, bulletins, technical reports
       and journals.

      To update the conditions and Scheme of Service for Institute staff so as
       to include new regulations and rules enunciated in the ongoing reform
       in the Service, and to address Institute’s peculiarity as an academic
       tertiary institutions;


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      To raise the quality of Institute staff through in-house training as well as
       external training so as to capacitate them cope with the volume and
       challenges of work envisaged in this Charter;

      To strengthen mutually-beneficial cooperation with local and
       international NGOs, multilateral agencies and bodies like UNIEF,
       World Bank, the EU, and other Governments.




7.      RIGHTS AND OBLIGATIONS OF STAKEHOLDERS


        A - RIGHTS

      Stakeholders are assured that training activities and workshops/seminars
       will continue to be advertised through the news media, e-mail and the
       distribution of letters and flyers/posters in order to ensure a wide
       outreach;

      As a Government-owned institution, equal training opportunity is given
       to all eligible Nigerians. Being the only one of its type in the country,
       the federal character principles guides our admission. On demand by
       sponsors, Institute can also mount special training to employees;

      Interested corporate stakeholders are encouraged to initiate
       collaboration discussions with the Institute on training, research, use of
       library, exchange of data and research results in national interest.

        B - OBLIGATIONS

      Institute has its own rules governing the initiation and conduct of
       training, research, technical services and consultancy services. This is
       intended to ensure orderliness, planning and to be consistent and
       methodical. For instance, no trainee shall partake in exam malpractice,
       cultism or any anti-social behaviour;

      Training participants and their sponsors as well as the general public
       should always bring to Institute’s notice any shortcomings and be
       forthcoming in making useful suggestions on how Institute can improve
       its delivery of service.

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8.      GOVERNMENT OBLIGATIONS

      Provide funds for the rehabilitation of Institute’s infrastructures and the
       updating of workshop/laboratory/library equipment and materials in
       order to enable Institute cope with its proposed extension of scope;

      Facilitate overseas training of Institute’s staff so as to update their skills
       and knowledge and keep them abreast with recent technological and
       engineering practices in world;

      To amend the National Water Resources Institute Decree, 1985, in
       general. In particular, Institute should be empowered to certify new
       technologies (developed locally or introduced from abroad) in the water
       resources sector so as to protect water consumers.




9.      GRIEVANCE MECHANISM


      If any of the above rights are infringed on or a stakeholder feels
       aggrieved, he/she should follow the following steps:-


        1st Stage:   Address Complaint/Suggestions to the NODAL
                     OFFICER of the Institute as follows:

        Name:        Alhaji Sule Dauda

        Tel. No:     062 – 316395 (office hours)

        E-mail:      nwri@wwlkad.com

        Office Address:     Deputy Director’s (A&F) Office,
                            National Water Resources Institute
                            P.M.B. 2309
                            Mando Road
                            Kaduna



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2nd State:   If not satisfied, refer matter to the Chief Executive as
             follows:

Name:        Dr. Salisu Abdulmumin,

E-mail       sabdul@skannet.com


Office Address:    Director’s Office
                   National Water Resources Institute,
                   P.M.B. 2309
                   Mando Road
                   Kaduna




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