Reader Poll Opinion Editor’s DESK ReaderPoll James M Berklan Editor

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Reader Poll Opinion Editor’s DESK ReaderPoll James M Berklan Editor Powered By Docstoc

 James M. Berklan
 Editor, McKnight’s Long-Term Care News
                                                                                              “What do you think of the
                                                                                             ‘Five-Star’ rating system?”
                                                                                                    “I do not think                          “The new rating
                                                                                                    that the new                             system has

 If you’re not ‘star-struck,’                                                                       rating system is
                                                                                                    a true reflection
                                                                                                                                             nothing to offer
                                                                                                                                             to consumers.

 it’s understandable why                                                                            of our facility.
                                                                                                    We are a 45-bed
                                                                                                                                             The star rating is
                                                                                                                                             based on a fun-
                                                                              Higbee               long-term care       Boggess             damentally flawed
 The first-ever public rating system for nursing homes has kept up            facility, which is a department of        survey and certification process.
 its ability to get people talking. And calculating. And writing letters.     the hospital. Fifteen of the beds are     Until that process is fixed, the stars
 And scratching their heads.                                                  Medicare-certified. The rest of the       reflect ‘garbage in, garbage out.’”
   I had been waiting for someone to write a letter like the piece            beds are private pay intermediate         –CEO, Julie Boggess,
 Jim Gonzalez wrote at the highly regarded Broadway House for                 care. The rating is based on those 15     Bethesda Home, Chicago
 Continuing Care in New York (see page 39). Gonzalez points out               beds, not the whole unit. This is how
 that not everybody is upset with the system. His facility worked             I understand the system. Our facility                          “I am very dis-
 hard in recent years to improve and he’s proud to say it is one of           received a three-star rating—which                             appointed with
 the several thousand communities to receive five stars.                      is satisfactory—and we will strive                             the system. It
   Being a specialty unit has helped, but part of the “secret” also           to improve. Of course, we all think                            does not accu-
 has simply been focusing on staff development. “You have to have             that we should have been rated a                               rately reflect the

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 staff feeling good about themselves,” Gonzalez says.                         little higher.”                                                care, caring, and
                                            He also thinks providers          –Administrator, Susan A. Higbee,          Gentilcore           services some
                                          must get smarter about dealing      OSF Holy Family Medical Center,           facilities provide. There are too many
         “Guess who                       with surveyors. “Some provid-       Monmouth, IL                              flaws in the process.”
                                          ers ‘attack’ as soon as surveyors                                             –Admini
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