Letters to the Editor by ProQuest


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                                                                             with a code of ethics and that there is a griev-       You have really expanded your image. Please
                                                                             ance procedure available to homeowners.                keep this up.
                                                                                 To NARI, the myth of the remodeler being           — Robert Johnson, Architect
                                                                             unprofessional, unscrupulous and unreliable
                                                                             was the 800-pound gorilla in the room, and the         Dear Editor:

     to the                                                                  best course of action was to acknowledge it and
                                                                             position the NARI remodeler as the consum-
                                                                             mate professional. The Better Homes & Gardens
                                                                             Enthusiast Panel agreed.
                                                                                                                                        This month’s QR cover (March 2009,
                                                                                                                                    “Restoring Mies Modern Icon”) looked interest-
                                                                                                                                    ing enough
                                                                                                                                    for me to

                                                                                                                                    not toss it
                                                                             — William E. Carter, CR, CKBR                          in the pile
                                                                             NARI National President                                of “file
                                                                                                                                    with the
                                                                             Patrick O’Toole’s response:                            other mags”
                                                                                  As a member of the NARI marketing commit-         and flip

     The ‘Missing                                                            tee, I believe NARI’s “Missing Remodeler” cam-
                                                                             paign is 100 percent right on target.
                                                                                                                                    through it.
                                                                                                                                    I’m joking.
     Remodeler’                                                                   I have followed the progress of NARI’s con-
                                                                             sumer campaign very closely and agree that it is
                                                                                                                                    I love the
     Phenomenon                                                              the right message at the right time. My passing
                                                                             reference in the editorial was one that the tempo-

     Dear Editor:                                                            rary slowdown in the economy would more than           — Michael Anschel, Principal
          This is in response to Patrick O’Toole’s                           likely make our readers a lot more responsive and      Otogawa-Anschel Design-Build, LLC
     editorial, “Make Your Phone Ring,” in the                               available to customers than they had been in the
     February 2009 issue, and the notion that the                            recent past.                                           Dear Editor,
     “missing remodeler” will 
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