The only way to grow your business or perhaps survive this economic crunch is to run rings around your competition. Accomplishing that goal means operating at lower cost, translating that cost advantage into lower prices and providing world-class levels of quality, service and customer experience. Most efforts at excellence aim to speed up an existing process. Inventing a new way of doing things is tough work. Here are some tips: 1. Look outside your industry. 2. Defy a constraining assumption. 3. Learn from emergencies. 4. Analyze the key process dimensions. Without capable leaders, expertise in process redesign skill at complex project management and a culture of teamwork, failure is certain.
To win break the old rules Art Raymond FDM; Apr 2009; 81, 4; Docstoc pg. 20 Reproduced with permission of the copyright o
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