"As I was coming aboard, I saw you check a man's large bag that wouldn't even fit in the overhead," I said. "You kindly told him you would check it to his destination, and you didn't even charge him for the service. Why am I being punished when I played by the rules and even paid extra for checking my bags up at the counter? Should I have dragged my two bags and this briefcase down to the plane and made you personally check them and provide a receipt free of charge?"
Cool as McCumber Rewarding Bad “I am sorry, sir,” she replied, “but all the overhead bins are full.” “As I was coming aboard, I saw you check a man’s large bag that wouldn’t Behavior even fit in the overhead,” I said. “You kindly told him you would check it to his destination, and you didn’t even charge him for the service. Why am I being pun- ished when I played by the rules and even By John McCumber paid extra for checking my bags up at the counter? Should I have dragged my two I must really like abuse. In order to put bags and this briefcase down to the plane food on my family table, I need to travel and made you personally check them and frequently, and that usually means air provide a receipt free of charge?” travel. Recently, air travel has meant frig- Before she could respond, several pas- id weather and numerous delays for snow sengers within earshot began to applaud. and ice. Those issues don’t normally bother me. She tried once or twice to reply, but each I simply put on my noise-reducing headphones, time the applause would crescendo as she open my book, and let others worry for me. was trying to talk. Finally, she grabbed my However, there is one really annoying facet of air briefcase, gave me look that still makes travel that bites me on nearly every connection. Airlines have started charging onerous “bag- me shudder, and said she would find a gage fees” to boost revenues as well as help place for it. I thanked her. reduce the workload on the ramp. On aircraft There is little I feel empowered other than small regional jets, gate agents no to change as an airline passenger. My longer enforce baggage restrictions regard- employer dictates the airlines and routes I can use, so I am in no position to fight ing the size or number of carry-ons allowed. “Before [the flight back with my wallet. However, I have tried Passengers are now free to lug on nearly any- thing they can drag or cart on their person. attendant] could to point out
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