Just as you routinely perform assessments to identify risk factors and early problems in residents' health, you must make a conscious effort to apply screening principles to ensure the health of the workplace under your leadership. Negativity is a pattern of pessimistic thinking that spreads like a virus, causing morale problems and ultimately impacting your organization's success. Before you can help the negative person deal with their issues, you must manage your own reaction to their negative behavior. Your job is to aim them toward something special, to tie your requests for change to the heartstrings of your team members so that they are energized to provide the best possible service to their residents and to others in the work setting. Prevention is the best way to manage negativity, but if negativity has already invaded your setting, reverse those trends through skillful interventions. As a leader you owe this to your residents, to your team, and to yourself.
Overcoming workplace negativity Betty MacLaughlin Frandsen Long-Term Living; Mar 2009; 58, 3; Docstoc pg. 26 Reproduced with permission of the copyright
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