Real estate professionals attending Alameda, CA-based Inman News' annual Real Estate Connect conference in New York this past January commiserated about a soft market, but also shared new ideas for taking advantage of those opportunities that do exist. At the Inman event, Scott Thompson, SVP with Mortgage Resolution Services Inc, Rancho Cordova, CA, encouraged peers to "think outside the box" when it comes to negotiating a short sale. Gene Clark, COO and general counsel for Arch Bay Capital LLC, Irvine, CA, described the broadened roles of investors and servicers in the mortgage process. Servicers should participate (more) in the front end (and) allow investors to use servicing data to (improve) the loan valuation process. At MBA's servicing conference in Tampa, Roberto Hernandez, manager in the Lantana, TX, office of New York-based PricewaterhouseCoopers LLP, voiced a common concern current among servicers in the wake of the Obama administration's $75 billion Homeowner Affordability and Stability Plan.
Handling All Those Customer Calls Neil J Morse Mortgage Banking; Apr 2009; 69, 7; Docstoc pg. 95 Reproduced with permission of the copyright owner
Pages to are hidden for
"Handling All Those Customer Calls"Please download to view full document