When CEO Cary Anderson started at $94 million/18,000-member LA DOTD Federal Credit Union, with 54 full-time equivalents in Denham Springs LA, seven years ago, he knew Marketing Director Michele Merle Lacour had potential. So, he encouraged her to develop her talents and eventually promoted her to chief growth officer. For his part, Anderson says he has people groomed to step in if he can no longer come to work, but he hadn't considered someone as young as Lacour would die so suddenly. Indeed grief is personal -- even when felt by an entire organization. Knowledge transfer is another big issue during the sudden loss of a key employee. In the end, although sudden loss is sad, working through it can make you stronger. As for LA DOTD FCU, Anderson will continue hiring people and letting them make decisions so he can trust them to continue on in times of crises.
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