Legislative Update

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					Legislative Update
Tim Searcy
Customer Inter@ction Solutions; Apr 2009; 27, 11; Docstoc
pg. 20




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DOCUMENT INFO
Description: It is true that each spring, legislators across the US begin to put their legislative agendas into motion, which means crafting new legislation or dusting off old bills and resubmitting them for consideration. As the lobbying arm for the teleservices industry, this is a busy time for them. Although bills can be submitted at any time, the beginning of a new legislative session brings an onslaught of bills to consider. For that reason, the American Teleservices Association has developed a simple rubric for classifying and responding to legislation as it is entered into the collective system. There are many varieties of laws that consider new disclosures that must be made at the beginning of an outbound call, or in some cases and inbound call.
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