Salesforce.com has lifted customer service, including technical support, literally to the next level, in the cloud. It has rolled in the Service Cloud: which combines live agent voice, e-mail, and chat customer interactions with social networks and communities and with hosted knowledge solutions to provide coherent, effective, and lower cost service and support. Force.com provides the necessary building blocks to quickly build and run business applications including database, workflow, logic, integration, customization, mobile, and user interface capabilities. The Service Cloud ensures that they will have the most up to date support information sourced from community experts.
Salesforce.com's Service Cloud Anonymous Customer Inter@ction Solutions; Mar 2009; 27, 10; Docstoc pg. 11 Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.
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