First impressions can have a lasting impact on the type of relationships we have with others. Whether you are on a job interview, a sales call, first date or meeting your co-workers for the first time, we often communicate powerful messages before we say a single word. Relaxed but focused eye contact is key, as is a firm handshake. The reason I tie these two powerful nonverbal communication items together is that when you shake someone's hand you should be able to make solid eye contact.
Marketing Tips A negative first impression can have a lasting impact Question: Is it true that you never get a second look and act like everyone else. But on the enced by whether you smile. A natural, com- know how to communicate effectively over the chance to make a first impression? other hand, there’s a side of you that says, “I fortable smile puts the other person at ease. It telephone. They either talk too fast, garble Adubato: Absolutely. Much of the communica- can’t pretend to be somebody I’m not. They’ll says that you are comfortable with yourself and their words or speak so softly that you can’t tion equation is based on how the receiver of have to like me for who I am.” the situation you are in, and it makes much of hear them. You should treat a telephone con- your message feels about you. Do they like what you are saying easier to hear because a versation the same way you would treat an you? Trust you? Believe in you? It goes beyond Question:So how does someone balance being smile is seen as friendly and informal as important face-to-face meeting. If you inter- content to a more subjective and visceral reac- him or herself without offending or turning off opposed to adversarial and rigid. Are you aware rupt, you give the impression that you are not tion one has to another human being. other people? of whether you smile when you meet people? If interested in hearing what the other person Adubato: This is always a bit of a not, it is something to think about. has to say. If you talk too fast, you make it seem Question: So, what are some of the dilemma. It’s one thing to encour- as if you do not have time to engage in a con- keys to making a positive first age people to speak from the heart Question: Where does eye contact fit into versation. If you make a bad first impression impression? by being true to themselves. But, the equation? over the phone, oftentimes you miss an Adubato: First impressions can what if being yourself means act- Adubato: Relaxed but focused eye contact is opportunity for a face-to-face meeting, which have a lasting impact on the type ing obnoxious or exceedingly shy? key, as is a firm handshake. The reason I tie ultimately results in losing a deal. of relationships we have with oth- What about wearing ratty clothes, these two powerful nonverbal communication ers. Whether you are on a job flashy jewelry, or having purple items together is that when you shake some- The Bottom Line: Think about what kind of first interview, a sales call, first date or hair? If you want to make a good one’s hand you should be able to make solid impression you make on most people. What meeting your co-workers for the first impression, think about eye contact. Is your handshake firm, or fish- will you do to increase the odds that the first first time, we often communicate Steve Adubato where you are going, who your like? Do you make direct eye contact, or does impression you make is a positive one? Like I powerful messages before we say a audience is, and then about how it make you uncomfortable? When you don’t said, you may not get a second chance. ◆ single word. Especially at work, we want to you can best feel good in your own skin in that shake someone’s hand with a firm grip (no make a good first impression, yet those environment and with those people. squeezing necessary) and look him in the eye, T h e B o t t o m L i n e impressions sometimes are not rational. you can be pretty sure you are making a less- Steve Adubato wrote “Speak from the They’re made quickly (in five seconds or less) Ques
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