Conference Keynote Speakers

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Stephen Elop
President, Business Division, Microsoft

As president of the Microsoft Business Division, Stephen Elop oversees the Information Worker, Microsoft Business Solutions and Unified Communications Groups. This division is responsible for the Microsoft Office system of programs, servers and software-based services, Microsoft Dynamics, business applications for small and midsize businesses, large organizations and divisions of global enterprises and Microsoft's Unified Communications, products that provide complete software-based communications tools to business. Elop joined Microsoft in January, 2008 and is a member of the company's senior leadership team that sets overall strategy and direction for Microsoft. Before joining Microsoft, Elop was Chief Operating Officer for Juniper Networks, a leading provider of high-performance network infrastructure and a valued Microsoft partner. As COO, Elop was responsible for all the company's product groups, corporate development, global sales and service and marketing and manufacturing organizations. Prior to Juniper, Elop served as president of worldwide field operations at Adobe Systems Inc., where he was responsible for Adobe's global sales organization and all customer-facing functions. Elop joined Adobe following the 2005 acquisition of Macromedia Inc., where he was president and CEO. During his seven-year tenure at Macromedia, Elop held many senior positions, including COO, executive vice president of worldwide field operations and general manager of the company's eBusiness division. Earlier in his career, he served in a number of executive positions, including chief information officer. Elop earned a bachelor's degree in computer engineering and management from McMaster University in Hamilton, Ontario.

Ahmed Mahmoud

Ahmed Mahmoud is the Chief Information Officer of AMD, and is responsible for managing the company’s global technology infrastructure to best meet internal needs and serve AMD’s customers. Mahmoud joined AMD in 2008, bringing more than 20 years of enterprise information technology (IT) leadership experience. Most recently, he spent 13 years at Dell, where he served as vice president of IT. During his time there, he led a series of transformational efforts across its data warehousing, virtual storefront, manufacturing, supply chain and corporate computing operations. Mahmoud also held various IT leadership and instruction positions at Eastman Kodak, The University of Houston and Texas A&M University. He earned both a bachelor’s and master’s degree in physics from Texas A&M University, and lives in Austin, TX.

Clay Van Doren
Managing Director Service Design and VoIP, BT

Clay Van Doren is Managing Director Service Design and VoIP. He joined BT in June 2007 to lead the BT VoIP Team. Clay led on the BBTalk (consumer VoIP) stabilization exercise which improved end-to-end VoIP reliability from 90% to industry best four 9’s (99.99%) and improvement in customer satisfaction of 50%. Clay sits on both executive leadership teams for BT Operate and BT Design, which gives a unique insight into the needs of each business unit enabling true collaboration to take place. Clay contributes to the business strategy for BT Operate and ensures customer experience, quality of

service and cost effectiveness are at the heart of everything, making sure Operate delivers better, faster and cheaper. Prior to this, Clay was founder and CEO of hosted VoIP company Veritel Corporation, in the USA, and a network executive with the US-based Telcos US West and Qwest. He is a Wharton alumnus and former strategy consultant at the Boston Consulting Group.