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					Syndicated Report Brochure

Credit Monitoring Services:
Generating Revenue, Mitigating Losses, and Inspiring Customer Loyalty

September 2006

Telephone: 925.225.9100

Fax: 925.225.9101

Address: 4309 Hacienda Dr., Suite 380 Pleasanton, CA 94588

Email: inquiry@javelinstrategy.com

Web site: www.javelinstrategy.com

Syndicated Report Brochure Credit Monitoring Services: Mitigating Losses, Generating Revenue, and Inspiring Customer Loyalty

Overview
Credit monitoring services address identity fraud perpetrated through fraudulent new accounts and reassure customers who fear victimization. Robust and effectively-priced services give financial institutions marketing advantages, increased revenues and decreased operating costs.

Primary Questions
• • • How do financial institutions benefit from offering credit monitoring services? How do credit monitoring services meet consumer needs? What are the key differences in how credit monitoring services are offered to consumers?

Findings and Analysis
Credit monitoring is ranked among the top three most desired security services, with 32% of consumers seeking these services from their financial institutions. Most consumers use free annual credit reports, but more frequent monitoring—as part of a credit monitoring service, for example—reduces both consumer out-of-pocket expenses and average losses to businesses by roughly two-thirds..

Audience: Author: Contributors:

Financial Institutions, Card Issuers, Credit Bureaus, Consumer Agencies, Consumers Rubina Johannes, Research Analyst Bruce Cundiff, Senior Analyst Luke Albertalli, Research Associate Stephen Matava-Knighten, Research Associate Mary T. Monahan, Editor/Analyst

Editor:

Publication date: September 2006 Price:
$1500

Telephone: 925.225.9100

Fax: 925.225.9101

Address: 4309 Hacienda Dr., Suite 380 Pleasanton, CA 94588

Email: inquiry@javelinstrategy.com

Web site: www.javelinstrategy.com

Syndicated Report Brochure Credit Monitoring Services: Mitigating Losses, Generating Revenue, and Inspiring Customer Loyalty

Table of Contents Overview………………………………………………………………………………………….... Major Findings……………………………..………………………………………………............ Credit Monitoring Ranked among Top Three Most Desired Security Services……………... Consumers are Embracing Free Annual Access to Credit Reports………………………….. Credit Monitoring Services Benefit Both Consumers and Financial Institutions……………. Credit Monitoring Service Offerings for Consumers Are Multiplying ………………………… 1 1 2 3 4 5

Table of Figures Figure 1: Figure 2: Figure 3: Security Services Desired by Consumers from their Financial Institutions....... How and Why Credit Reports Are Reviewed………………..………………….... Credit Monitoring Can Enable Financial Institutions and Consumers to Reduce Fraud Losses by __%............................................................................... 2 3 4

Listing of Tables Table 1: Table 2: Table 3: Table 4: Identity Fraud Service Offerings: Credit Monitoring (Bureaus)….……………... Identity Fraud Service Offerings: Credit Monitoring, continued (Bureaus)…..... Credit Monitoring Services Offered by Top Banks………………………………. Credit Monitoring Services Offered by Top Banks, continued………………….. 6 7 8 9

Telephone: 925.225.9100

Fax: 925.225.9101

Address: 4309 Hacienda Dr., Suite 380 Pleasanton, CA 94588

Email: inquiry@javelinstrategy.com

Web site: www.javelinstrategy.com

Syndicated Report Brochure Credit Monitoring Services: Mitigating Losses, Generating Revenue, and Inspiring Customer Loyalty

Companies Mentioned in this Report Bank of America Citibank Equifax Experian Fair Isaac TransUnion Wachovia Washington Mutual Wells Fargo

Telephone: 925.225.9100

Fax: 925.225.9101

Address: 4309 Hacienda Dr., Suite 380 Pleasanton, CA 94588

Email: inquiry@javelinstrategy.com

Web site: www.javelinstrategy.com

Syndicated Report Brochure Credit Monitoring Services: Mitigating Losses, Generating Revenue, and Inspiring Customer Loyalty

Sample Pages

Telephone: 925.225.9100

Fax: 925.225.9101

Address: 4309 Hacienda Dr., Suite 380 Pleasanton, CA 94588

Email: inquiry@javelinstrategy.com

Web site: www.javelinstrategy.com

Syndicated Report Brochure Credit Monitoring Services: Mitigating Losses, Generating Revenue, and Inspiring Customer Loyalty

Place Your Order as Follows:
1) Call us at 925 225 9100, x26 2) Email us at inquiry@javelinstrategy.com 3) Fax or Mail using the form below:
Please send me the following report(s):
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Note: Reports are provided in electronic PDF form only. Javelin reports are subject to standard terms and conditions, as described on our web site. Javelin will contact you in the future to provide our free research newsletter or other mailings. If you do not wish to receive our newsletter or other mailings, you may advise us of this. Your contact information will not be sold to other organizations.

Telephone: 925.225.9100

Fax: 925.225.9101

Address: 4309 Hacienda Dr., Suite 380 Pleasanton, CA 94588

Email: inquiry@javelinstrategy.com

Web site: www.javelinstrategy.com


				
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