NetOp Powers Up Las Vegas
Enterprise: Nevada Power Company serves more than 700,000 electric customers in Las Vegas, North La s Vegas, Henderson, other communities (and the unincorporated areas) of Clark County as well as small portions of Nye and Lincoln counties. Nevada Power's service territory encompasses nearly 4,000 square miles. They’re made up of approximately 1,700 employees who keep the power flowing to the brightest few miles of road in the world, the Las Vegas Strip and the surrounding area. Problem: Solution: The need for a remote control product with a fast refresh rate that supports Windows Active Directory. With NetOp Remote Control, Nevada Power maintains over 100 servers, containing valuable data necessary to the company’s operation, with industry leading refresh rates and a secure Active Directory environment.
“The amount of electricity used by a megaresort [in Las Vegas] with 3,000 rooms would power 9,000 three-bedroom homes”, says Lauran Watson, an executive for Nevada Power. “At peak demand, just one of these resorts uses more megawatts than a large hospital campus.” Nevada Power Company manages numerous power plants in order to meet these high demands. For them, business continuity is a must. Nevada Power has a network of servers containing information valuable to the company’s daily operation. A team of three network analysts at Nevada Power are responsible for maintaining all these machines. “We have about 250 to 300 servers that we’re responsible for on a day to day basis”, Jason Demarco, a network analyst at Nevada Power explains. “We’re on call 24/7 – 365 days a year.” When Demarco and his team of IT professionals get a call in the middle of the night, they rely on NetOp Remote Control to resolve the issue from the comfort of their home. “Having the ability to be at home, boot-up my work station here at the office and remotely take control of any one of the servers I need to, using NetOp, is a huge selling feature for us”, Demarco says. NetOp saves Nevada Power time and money with its stable remote control capabilities. “NetOp lets me stay at my desk more so I don’t have to go out to our remote sites”, Rodney Baldwin, another network engineer at Nevada Power explains. When deciding on a remote control application, Demarco’s team had specific needs for their environment. “We wanted a remote control application that could support Windows Active Directory so that we didn’t have to reinvent the wheel by reassigning security
rights to the entire company. We also needed a good refresh rate so that we could see exactly what was going on as it was happening. NetOp solved these needs”, Demarco elaborates. According to Demarco, NetOp was not their first choice. “We used to use VNC, but the refresh rate was slow and it doesn’t support Active Directory so we only had one password for everyone”, Demarco continues. “NetOp supports Active Directory, enabling us to assign a unique password and privileges to each user. Plus, NetOp’s refresh rate is much faster.” NetOp Remote Control provides Nevada Power with a solution for remotely troubleshooting the company’s many servers. “I’d highly recommend NetOp if you’re looking for a remote solution to give you automatic screen refreshing on who’s currently logged in with high security integrated into something like Active Directory”, Demarco concludes. For additional information on Nevada Power, please visit: http://www.NevadaPower.com For more information on NetOp or to download free, evaluation software, please visit: http://www.CrossTecCorp.com