This is a scanned copy of a document released by Norfolk County Council under FOI.
Wymondham Leisure Centre
Visit by Simon Bellamy on 14/10/05 with Ryan Passey from Clarity
Products and Services.
I invited Ryan to attend as although I have some knowledge of cleaning
procedures I felt it best to have an independent professional view on the
issues at Wymondham.
Clarity Cleaning Products and Services are the suppliers of cleaning
and equipment to both Long Stratton Leisure Centre and the Diss Swim
Fitness centre. They have been in this role for almost 2 years. They are
local company who manufacture their own chemicals and cleaning
for specific job requirements. They have also carried out various deep
cleaning tasks at Long Stratton in the changing areas and sports hall.
When visiting the site we met with James Blackburn (acting Centre
and Steve Mendham (on site maintenance manager) who allowed us to
around the building viewing firstly the wet side, then the dry side.
My observations are as follows:
On entering the building/reception
1. The external windows were very marked and needed to be
2. The reception floor was very marked and again needed to be
and possibly sealed to assist future cleaning and maintenance.
3. The corridor to the pool was very marked both on the walls and
floor and needs to be cleaned and redecorated.
On entering the pool changing areas/toilets/relaxation area:
1. The floor area under the entrance door to the pool changing area
very discoloured and marked.
2. There were 2 plastic playpens for children, which were very dirty,
inside and out. On closer inspection there were deposits under the
pens including hair.
3. Although it was 8.45 a.m. the bins were at least half full
area, which will be a potential health and fire hazard.
4. There were heavy build-ups of lime scale throughout this area on
shower walls and floors.
5. There were also areas of mould growing on the plastic grout in
shower cubicles (particularly the 3 individual showers).
6. The feet of the shower cubicles are particularly dirty and the dirt
becoming ground in and will prove increasingly difficult to clean.
7. In the steam room there was once again a lime scale issue and
were deposits of body fat visible under 3 of the plastic seats.
8. There was grout missing from the shower area tiled floor and
evidence of large build-ups of lime scale deposits.
9. When entering the sauna and lifting the mat, it was evident that
had only been superficial cleaning as there were large deposits of
and general dirt.
10. There was an hourly checklist in this area that had not been
11. The male and female toilets in the pool area were both very dirty
large lime scale and dirt deposits in various areas. On the male side
the areas around the urinals were particularly in need of attention
the floor being very discoloured. The female toilets again had heavily
marked floor tiles particularly around the basins and there were
cracked floor tiles. Behind one of the toilets there was a build up of
1. Once again there are areas around the pool that have lime scale
issues, particularly the black edging tiles.
2. The white plastic covering the gullies surrounding the pool were
dirty and almost black in some areas, particularly around the steps to
3. The gullies themselves on closer inspection when lifting the white
plastic top were very dirty, once again particularly around the steps.
When wiping this with my hand there were large deposits of dirt/body
4. The seating area was being cleaned, however the leading edge
5. The carpet area was dirty and in need of a deep clean.
6. There appears to be a build on the inside of the pool at the ends
particular as there is a tidemark around the pool, which is slippery to
1. The carpets throughout the dry side of the building were very
particularly on the stairs and viewing balcony area.
2. Once again the bins despite it being early in the morning were at
3. The ledges overlooking the main hall were very dusty.
4. The changing areas were very similar to those on wet side, as
a major build up of general in ground dirt and lime scale with areas of
mould in the grout.
5. The Harpers gym area appeared to be clean and well
6. The squash courts were very dusty, particularly around the
7. The café area was clean with the exception of spillages and a
8. The sports hall was being used by the High School but was
9. The school changing areas had the same issues as the others
During our visit we were approached by 4 members of the public who
us what we were doing and then proceeded to tell us their views
cleanliness of the facility without any prompting.
The comments were that:
It was generally dirty/grubby
School children not encouraged to shower before swimming
Cleaning was superficial
Fed up with complaining, as things don’t get done.
Following our tour of the building we spoke with James and Steve with
to the current cleaning situation on site.
Currently there are 3 part time cleaners who work from 6.00a.m -
lifeguards carry out the cleaning on poolside (including changing areas)
the recreation assistants carry out the dry side cleaning and other duties
The weekly cleaning sheets are currently checked by the Site/Duty
Approximately once a month the centre manager, and maintenance
will work over night to clear up any major outstanding cleaning and
There were several issues raised during the visit:
1. Bunzl- this company are the suppliers of cleaning materials to
Connection. This is a corporate head office arrangement leaving little
on site flexibility. Bunzl are generally regarded as a company that will
supply cleaning materials to the catering industry.
2. Drainage- there are issues surrounding drainage from the
areas which means the flow of water away from this area is not good,
which could result in build ups on the floor tiles.
3. Hard Water- there are many issues regarding hard water, not
which is the lime scale build up, both externally on the tiles (floor and
wall) and on the internal pipe work which results in potential blocking
and the nasty job of having to remove the pipe work from the urinals
cleaning by hand.
4. There have been several companies who have been on site to try
resolve the hard water/lime scale issue however the contract
manager’s hands are tied by head office and there is not a budget to
allow extra cleaning materials or contract cleaning.
1. I would recommend that there is a deep clean across the facility,
concentrating on carpets, showers (both walls and floors) and
Currently these are major areas for concern and if they are left for
much longer they will become impossible to clean and in some
respects may need replacing.
2. Use another supplier of cleaning materials, as the products
Bunzl are quite clearly not strong enough to carry out the tasks
3. Ensure that the tasks are checked off and there is a monthly
cleaning schedule to prevent the build up of lime scale/body fat that
they are currently experiencing.
Please find attached:
1. Current cleaning schedule
2. Report from Clarity and quote for thorough clean.
Acting District Facilities Manager