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ASK THE EXPERT - UNIFIED COMMUNICATIONS by iaj67571

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									ASK THE EXPERT - UNIFIED
COMMUNICATIONS...


This thread is locked       ciscomoderator 2,302 posts since
Jun 29, 2000
Welcome to the Cisco Networking Professionals Ask the Expert conversation. This is
an opportunity to learn about the Smart Business Communications System for Small
Businesses with Cisco expert Maulik Shah. Maulik has been with Cisco Systems for the
past seven years. He has worked with Unified Communications & Voice over IP systems
for the last five years as part of the Cisco Technical Assistance Center and Technical
Marketing Team. He has helped design, deploy & troubleshoot multiple customer VoIP
networks. In his current role as Technical Marketing Engineer, he is focused on Cisco
Unified Communications 500 for Smart Business Communications Solutions (SBCS)
& SIP trunking deployments. He is a CCIE (# 8422) in Routing & Switching and Voice.
  He received his Master's Degree from the University of Colorado Boulder in Electrical
Engineering focusing on communications and a Bachelors Degree from University of
Mumbai in Electrical & Telecommunications Engineering.



Remember to use the rating system to let Maulik know if you have received an adequate
response.



Maulik might not be able to answer each question due to the volume expected during this
event. Our moderators will post many of the unanswered questions in other discussion
forums shortly after the event. This event lasts through October 23, 2009. Visit this forum
often to view responses to your questions and the questions of other community members.



         thomasgruber71 2 posts since
Jan 7, 2008 1. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 11, 2009 2:58
AM

Dear Sir.



I got following error message with the cca and SA520. Can you help me. See attachment.



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Greetings

Thomas



Mail address: 040671@live.at




Attachments:
      •

         cisco.jpg (177.7 K)




         Maulik Shah 591 posts since
Oct 25, 2001 2. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 11, 2009
1:42 PM

The SA 500 is not yet supported as a managed device in CCA 2.1 - please see the list below
for managed devices:



http://www.cisco.com/en/US/docs/net_mgmt/cisco_configuration_assistant/version2_0/
release/notes/OL159332.html#wp40547



SA 500 is targeted to be a managed device in CCA around the Dec 09 timeframe. For now
you can configure the SA500 using the embedded configuration utility - see link below on
getting started:

http://www.cisco.com/en/US/docs/security/multi_function_security/
multi_function_security_appliance/sa_500/administration/guide/
SA_500_Series_AG_OL-19114-01.pdf




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         BerndHuebel 2 posts since
Oct 12, 2009 3. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 12, 2009
2:15 AM

Hello,



following Problem . I Used a CISCO876 to connect from outside the LAN with ISDN.



I can login, an all functions are OK.

Problem: always , after 120 secounds, the router disconnect the ISDN-Line.



In my Config I have no "dialer idle-timeout"



Where is the Trick ?



         Maulik Shah 591 posts since
Oct 25, 2001 4. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 12, 2009
4:20 PM

I am afraid that this is not something I can provide a simple answer for as its not part of the
SBCS portfolio. You would be best off asking this on:



http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Network
%20Infrastructure&topic=WAN%2C%20Routing%20and%20Switching&CommCmd=MB
%3Fcmd%3Ddisplay_messages%26mode%3Dnew%26location%3D.ee71a06



You may need to check "deb isdn q931" & "deb isdn q921" to see what the cause of the
disconnect is.




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is not warrantied by Cisco.
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         BerndHuebel 2 posts since
Oct 12, 2009 5. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 12, 2009
11:28 PM

THanks for answer. I found the mistake. I've forgot the Line

dialer-Group 1

:-)



         Maulik Shah 591 posts since
Oct 25, 2001 6. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 13, 2009
4:11 PM

Good deal!! Glad you got it resolved.



         ckaleth 165 posts since
Dec 10, 2002 7. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 12, 2009
10:35 AM

What is the road map for CUCIMOC to support video?



         Maulik Shah 591 posts since
Oct 25, 2001 8. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 12, 2009
4:22 PM

I would not be able to speak to roadmap plans for CUCIMOC as its outside of the Small
Business product suite - please post the question in below forum:

https://www.myciscocommunity.com/community/technology/collaboration/product/
uc;jsessionid=2DB324BC3D517809493C90D69C6CB9E5.node0



Thanks




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         sirivoravith 31 posts since
Apr 5, 2006 9. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 13, 2009 7:57
AM

what's cisco target position for UC500,UC520 , UC540 and cisco 1861 cause customer will
get most benefit and valuable with 28xx series,and the next will release for 29xx series.



         Maulik Shah 591 posts since
Oct 25, 2001 10. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 13, 2009
4:11 PM

Interesting question - I do not think we have had a lot of sales for the 28xx in the small
business space (< 100 users). This does not mean you cannot use the 28xx in such
deployments, with the UC500 series, the focus is more about keeping things simple with
fixed hardware configuration, default configs, CCA GUI and the right price points. If you are
selling the 28xx (and the new 29xx) - glad to hear that and continue doing so :).



         moreirapt33 1 posts since
Oct 16, 2009 11. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 16, 2009
1:37 PM

Hello,



I need some help i have the AP Cisco WAP4410N and im trying to do:



  - The WAP4410N as REPEATER but without any key of encryption in windows vista and
windows seven appears something about a PIN but i don't want any PIN to be shown.

Well that is easy to resolve because you click in the option to procead anyway and you
connection is made but when you have a Encryption Key the first thing that appears is the
PIN and you click to not use Pin but to use Encryption Key when you put the KEy is shows
you an error...



The funny thing is if you put our WAP4410N as REPEATER it will work as AP . Without any
AP sending the signal to it.




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ASK THE EXPERT - UNIFIED COMMUNICATIONS...




I just wanna do this, Aironet as AP and with an encryption KEY of 128Bits and the
WAP4410N as Repeater to make the signal stronger in Blind spots coul you help me
please??



Please see this article...other people have more like the same problem..



https://www.myciscocommunity.com/
thread/4612;jsessionid=0A4027D016C67E31774EC9664A7A66DC.node0




Thank you i will be waiting for the response




         Maulik Shah 591 posts since
Oct 25, 2001 12. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 16, 2009
2:43 PM

For the PIN issue with Vista - check the below doc:



https://www.myciscocommunity.com/servlet/JiveServlet/download/20021-7048/Connecting
%20Vista%20to%20WPS.doc



For the Aironet AP - what is the model of the AP. If you do use WDS - there is no standard
so interop may have an issue.



         ajtopicz88 1 posts since
Oct 19, 2009 13. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 19, 2009
9:43 AM




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ASK THE EXPERT - UNIFIED COMMUNICATIONS...



Maulik,

I have installed the CME upgrade to my flash drive; I am trying to utilize the GUI interface
and have set the http parameters but the ccme.html file does not exist. I have installed cme
full 7.1.0.1 tar file and am using Internet explorer 8.0. How do I get the GUI to come up?



email is ttopicz@triumph-eng.com



Thank you



         Maulik Shah 591 posts since
Oct 25, 2001 14. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 19, 2009
3:02 PM

Few things to check:



- do you have the tar file copied and extracted to the CME flash?

- have you configured the CME as below:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/
cmegui.html



         Leonid Satanovsky 34 posts since
Oct 19, 2009 15. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 19, 2009
2:54 PM

Hi all!

We have bought 3 of Linksys SRW248G4 sw.

But web interface is NOT working with IE8 (though it is said in Release notes, it works with
IE5.5+)

Please, help anyone!.. we can't set up our sw!!!




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         Maulik Shah 591 posts since
Oct 25, 2001 16. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 19, 2009
3:20 PM

Not working implies that you get a page not found when you login or you get nothing?



Other related posts on this issue:

https://www.myciscocommunity.com/message/18250#18250



https://www.myciscocommunity.com/message/19910#19910



http://www.cisco.com/en/US/products/ps9986/index.html



If you don't get anywhere and the switch is still under warranty you should contact
the Small Business Support Center at: http://www.cisco.com/en/US/support/
tsd_cisco_small_business_support_center_contacts.html if you haven't done so already.



         Leonid Satanovsky 34 posts since
Oct 19, 2009 17. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 19, 2009
3:47 PM

I get page, and javascript engine tells me that

-------------------------------

Line: 40



Error: Object expected

-------------------------------




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Msxml is installed (and is of the latest version). It's just a buggy software.



It works with IE5.5 to IE7, but not with IE8. If the software gets updated at all the hosts in our
LAN, we will not be able to configure the sw... And it is really bad.



We have tested it with Windows server 2003 and IE8, with Windows XP and IE8... nothing
helps. It just does not work.

_______________________________

Not mentioning that the sw is completely unconfigurable in UNIX-only environment... as it
relies at the M$ client side "technology"...




         Maulik Shah 591 posts since
Oct 25, 2001 18. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 19, 2009
3:53 PM

The switch does offer CLI via console or telnet - not sure if that helps in your UNIX
environment:



http://www.cisco.com/en/US/products/ps9994/
products_qanda_item09186a0080a35f84.shtml



Based on a quick search - it appears the SRW GUI has not been tested with IE8 - we
recommend using the older versions.

https://www.myciscocommunity.com/message/8438#8438



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ASK THE EXPERT - UNIFIED COMMUNICATIONS...




I will notify the product team to ensure we test IE8 on the SRW and make it compatible but
for now it is a limitation.



         Leonid Satanovsky 34 posts since
Oct 19, 2009 19. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 19, 2009
4:02 PM

THANK YOU very much!



Cos' it's a kinda nightmare for us at the moment...



CLI is very poor!... it only allows one to configure some basic functions... not VLANs or smth.
of that kind..



We have emailed cisco tech support lots of times, and got NO answer, still, it is obvious, the
web appliance is really not working with the browser (IE8).



We hope the engineers will release the new firmware... and whenever it is possible to
add more functionality to the CLI part, we'd appreciate it!... And if the web interface was
compatible with firefox it would be great too!



P.S. There are still some unresolved, not documented, bugs in the present web interface
that revealed themselves as we tested it in IE6 and 7. Should we report them?




         Maulik Shah 591 posts since
Oct 25, 2001 20. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 19, 2009
4:05 PM




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I see you posted the same on the Support Community forum. I would urge you to attach the
info on this post there as well and also list any issues you have with:



- CLI functionality

- errors on GUI with IE6/7



I will have the appropriate folks respond on that forum



         Leonid Satanovsky 34 posts since
Oct 19, 2009 21. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 19, 2009
4:59 PM

Done!

https://www.myciscocommunity.com/message/20320#20320




         telematica@salleurl.edu 6 posts since
Feb 3, 2005 22. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 22, 2009
2:15 AM

Hi Maulik, I have an issue regarding CUE and SIP Trunk.



My SIP provider requires me to register to its gateway, so I used an ephone-dn to register to
the gateway.



The problem is that after configuring trunk, I cannot access CUE, as the CCME is forwarding
calls that should go to CUE to the SIP Trunk.




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ASK THE EXPERT - UNIFIED COMMUNICATIONS...


I attach configuration, and a copy of the logs, where you can see that CUE has IP
172.16.2.6, and that CCME is trying to send the call tu 192.168.1.2 which is the SIP trunk.



Thanks very much!




Attachments:
      • config.txt (10.9 K)
      • log.txt (6.4 K)




         Maulik Shah 591 posts since
Oct 25, 2001 23. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 22, 2009
9:42 AM

Check the link below:

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/
products_configuration_example09186a00808f9666.shtml#call-fwd



This should cover CME SIP Trunk configuration and also allow forwarded calls to not go
over the SIP trunk.



         iosolutions1 5 posts since
Aug 31, 2006 24. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 22, 2009
5:11 AM

Hi Maulik,



We have recently installed IPphone SPA962 together with sidecar SPA932.

I am interested in finding the combined power consumption of the two parts.




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In the datasheet it says SPA962 itself takes 5W, while for SPA932 the only info. is that it
takes power from the IPphone itself. I need to calculate if my POE switch can support it.



BR

Shemer.



         Maulik Shah 591 posts since
Oct 25, 2001 25. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 22, 2009
9:49 AM

1 Expansion Module with all the LED turned on consumes an additional 1.65W. If you add 2
of them, it will consume 3.3W




         Leonid Satanovsky 34 posts since
Oct 19, 2009 26. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 23, 2009
6:18 AM

One more issue with Linksys SRW248G4:




One is NOT able to add a port to many untagged VLANs...




No, you may... but it will NOT work: all the untagged packets go to the PVID VLAN,
configured for the port.




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This way, we are not able to have a multihomed (with many IPs) host with one physical NIC
not supporting tagging.



The question is:




Will this be corrected in a new firmware release?..



Cos' all known, even the most primitive, sw, offering even only port-based VLANs, allow one
to add a port to multiple VLANS.




Help!)




         Maulik Shah 591 posts since
Oct 25, 2001 27. Re: ASK THE EXPERT - UNIFIED COMMUNICATIONS FOR SMALL BUSINESS Oct 23, 2009
11:41 AM

I see you posted this on the support community:



https://www.myciscocommunity.com/community/smallbizsupport/switches




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Sent you a message - lets do this via email if it works better.




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is not warrantied by Cisco.
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