Learning in The Wokrplace Portfolio.docx

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					2010


   Learning in the
   Workplace Portfolio
   AS20084A1




                      Mathew Jose
               City of Bath College
                        5/25/2010
PURPOSE OF THIS DOCUMENT

The main aim to of this document is to produce a portfolio of achievement. This is to assess
and record the use of relevant skills that meets the elements below.

       Demonstrate the ability to work in an independent and autonomous way
       Understand the role of individuals in the workplace, their rights, responsibilities and
        performance evaluation. For example the need and application of procedures
       Demonstrate an understanding of working with others, team work, groups and
        group dynamics.
       Demonstrate an ability to communicate effectively using different formats (face to
        face, telephone, e-mail, written report and oral presentation) and with different
        audiences (peers, work colleagues, managers)
       Identify and solve problems in a work based environment
       Apply appropriate strategies for handling, processing and communicating
        information

I will be using different example of my work to show my proven ability in each of the fore
mentioned areas.
TASK 1

DEMONSTRATE THE ABILITY TO WORK IN AN INDEPENDENT AND AUTONOMOUS
WAY




The best example of my ability to work independently is my year long project. This is a
project that spans out throughout the duration of the course i.e. September 2009 to June
2010. However due to some technical difficulties the project only started by March 2010.
However by creating a project plan and organizing activities in a timely manner I was able to
finish my year long project successfully.


Below is my project plan that I have used for this task. It includes a list of all the tasks that I
had to do along with the time allocated for each task. I have not included the entire project
plan here but I have inserted screenshots of some aspects of the project where most of the
jobs were done.
g
TASK 2
UNDERSTAND THE ROLE OF INDIVIDUALS IN THE WORKPLACE, THEIR RIGHTS,
RESPONSIBILITIES AND PERFORMANCE EVALUATION. FOR EXAMPLE THE NEED AND
APPLICATION OF PROCEDURES

I am currently employed by the City of Bath College as a student helpdesk technician. Below I have given
a job description for an IT Technician (as per the City of Bath College)which very clearly lists the jobs and
responsibilities in the work place.

     Assist in providing initial technical face-to-face/telephone support to end-users by offering advice
        and technical data to resolve user queries. Duty hours will be agreed in advance with the ICT
        Services Manager.
     Assist in providing a central point of contact for all faults and issues. These are to be logged,
        analyzed and resolved/forwarded as appropriate
     To work within a range of performance indicators relevant to the services provided by the
        Department in order to ensure continuous quality improvement.
     Assist in the operation of the College Appraisal system to monitor and review individual and
        sectional performance targets.
     Make the most effective use of human, financial and material resources.
     Be aware of, and responsive to, the changing nature of the College, adopt a flexible and pro-active
        approach to work and contribute to a range of cross-College initiatives to facilitate the delivery
        of key business objectives.
     Participate as required in Centre/Directorate and College developments; attend internal and
        external meetings and training programmes relevant to the performance and execution of the
        duties and responsibilities of the post.
     Ensure compliance with College policies, procedures and regulations and assist in the
        implementation of decisions of the Corporation.
     Be conversant with, and operate, all appropriate information technology resources available, and
        to keep abreast, of developments in this area.
     Participate in the development of a responsive customer centered approach to service delivery.
     To undertake other additional duties, consistent with the role as may be deemed appropriate by
        your Line Manager.
(The roles and responsibilities for the student I.T helpdesk role have been collected from the document
ICT Services College Student IT Helpdesk HND Student Job Description - Aug08 published in August 2008
and is available to view on the College ICT shar
				
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Description: Learning in The Wokrplace Portfolio.docx
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PARTNER Mathew Jose
I am currently pursuing a BSc Honours in Computing from the University of Bath. I have 5 years experience in IT support and trubleshooting.