Dashboards from Business Objects Drive Better Decision Making

Dashboards from Business ObjectsDrive Better Decision MakingUpdated to include new Crystal Xcelsius analyticsMay 2007-Larry HillSlide 2Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.AgendaDrivers for dashboardsDashboard technology from Business ObjectsWhat’s new in BusinessObjects XI Release 2DemoImplementing dashboards (optional)SummarySlide 3Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Need for Information AccessDoes your organization have access to information it needs to make better decisions?When you need it? In an easy to understand format for everyone? Specific to business needs? Slide 4Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Information Accessibility is a Priorityn= 538Note: Multiple responses were allowedSource: IDC and InfoWorld's Application and Information Integration Survey, March 200401020304050Regulatory complianceNeed to improve customer service,understand customer relationshipsNeed to improve workflowDesire to gain cost efficienciesNeed to increase productivityNeed to add additional functionalityto support business processesNeed to provide improved access toinformationReasons for purchasing new application licenses in the next 12 monthsSlide 5Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Drivers for Performance Management TechnologySlide 6Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Access to Information is a ChallengeOver 50% of business users found it “difficult” or “very difficult” to get the information they need. [1] 77 percent of them said baddecisions had been made due to lacking information [1]One in six of 1,000 workers surveyed currently experiences problems in finding the information they need to do their jobs.” [2] [1] Business Week and Business Objects, 2003[2] MORI ResearchSlide 7Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Dashboards Enable Performance ManagementEstablish strategies and objectivesSet up annual or quarterly goalsMeasure the results of goalsAnalyze exceptions & impactMonitor and analyze resultsAdapt plans as neededEPM is an iterative performance processDashboards can help provide insight into the organizationSlide 8Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.What Do Dashboard Users Want?Business needsHigh impact visualization of key metricsEasy to use and find informationManage metric by exceptionDrill down for root-cause analysisActionable analysesPersonalized for “me”Technology needsEasy dashboard buildingFlexible to change with the businessSecure to ensure proper user accessScalable for a growing organizationIntegrated to leverage existing BI investmentsSlide 9Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.AgendaDrivers for dashboardsDashboard technology from Business ObjectsWhat’s new in BusinessObjects XI Release 2DemoImplementing dashboards (optional)SummarySlide 10Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Executive ManagementPerformance Management, Dashboards, Scorecards, KPIsFront Line EmployeesOperational or Standard ReportsBusiness Objects Business Intelligence StrategyBusiness AnalystsAd-Hoc Queries, On-line Analytical Processing (OLAP)Who creates the reports? What level of knowledge is neededITBusiness UserBusiness UserBI CreatorsSlide 11Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Performance Management ProductsStrategic planning and budgetingBuild dashboards and scorecardsAlert end-users with changes in KPIsAdvanced performance management needs with analytic enginesSet AnalysisPredictive AnalysisProcess AnalysisPackaged functional and vertical industry expertiseDashboard manager is the frameworkhelps organizations define, track and analyze segments that drive the success of business activities.quickly uncovers key business drivers from your data and forecasts future business conditionsenables organizations to automate the tracking of multiple quality variables throughout the enterpriseSlide 12Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.BusinessObjects Dashboard Manager XI Monitor business performanceDefine critical performance metrics Track metrics over time to identify trends and exceptionsAvoid unpleasant surprises and manage exceptions through advanced alertsUnderstand business driversGain insight through interactive visual analyticsMove from interactive metrics to detailed analysisAdvance insight with powerful analytic enginesDeploy personalized dashboardsEmpower users to edit views Extend insight to individuals or groupsLeverage the industry’s most trusted business intelligence platformProvide visibility across the organizationSlide 13Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Monitor Business PerformanceDefine critical performance metrics across the enterpriseFlexible metric management Customizable calendars for metric managementTrack metrics over time to identify trends and exceptionsTime is an important dimensionPre-built calendars or your custom calendarsAvoid surprises and manage exceptions with advanced alertsAlert users via e-mails and dashboardsLink directly into operational systems to automate actionsThrough its flexible metrics engine….Slide 14Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Understand Business DriversGain extreme insight through interactive, advanced visual analyticsDisplay analysis and actionable infoChoose from catalogue of interactive analytic templatesMove from interactive metrics to detailed analysisUnderstand root causes Drill through with contextAdvance insight with powerful analyticsAlign your organization with Performance ManagerUncover business drivers and forecast futures with Predictive AnalysisUncover process inefficiencies with Process AnalysisDM’s analytics provide more insight….Slide 15Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Deploy Personalized DashboardsEmpower users to personalize views without IT interventionDrag-and-drop dashboard building capabilities Personalized and secured content dashboardsExtend insight via dashboards to individuals or groupsRollout personalized dashboards for individuals or groups Consistent view of company’s KPIsLeverage the industry’s most trusted business intelligence platformTrusted foundation for dashboarding capabilitiesIntegrated from front to back-endSlide 16Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Key Components of Dashboard ManagerDashboard BuilderRules EngineInteractive Analytic TemplatesMetrics EngineSlide 17Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Crystal Xcelsius Integrated with Dashboard ManagerNew interactive analytics for Dashboard ManagerPre-configured Xcelsius analytics for Dashboard ManagerLeverages security, deployment and data connectivitySlide 18Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Crystal Xcelsius Within Dashboard ManagerSlide 19Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Crystal Xcelsius Within PowerPointSlide 20Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.AgendaDrivers for dashboardsDashboard technology from Business ObjectsWhat’s new in BusinessObjects XI Release 2DemoImplementing dashboards (optional)SummarySlide 21Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Enhanced Usability –Innovative AnalyticsMore intuitive, modernized visualizationUI design firm validationFlash or SVG basedNew visualization techniquesThermometer, BarometerImproved interactivity and flexibilityFold/unfoldDynamicAnimatedSlide 22Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Innovative New Analytics –Continued XI R2 Alert Panel XI R2 Metric ListXI R2 Goal Subscription Slide 23Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Metric and Goal EnhancementsNew metric/goal import from universeImport targets or tolerance limitsUniverse based queries to populate valuesWide variety of data sourcesIntegrate financial plans/budgets as targets for EPMNew Metric attributesAdditional/customized metric attributesSlide 24Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Expanded Platform Support and ConnectivitySynchronization with BI platformWindows, UNIX, LinuxAdditional languagesShip at the same time as the platformAnalytics on OLAP data sourcesSAP BW, EssbaseConsistent connection serverPlatform connection serverPortal integration kitsMicrosoft SharePoint using Web PartsJava based portal integrations via JSR 168 compliant portlets•IBM, ORCL, BEASlide 25Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Other Performance Management EnhancementsOverhaul for all product documentationNew! On-line helpContinued performance enhancementsPerformance management deployment toolLife cycle management –NOT MIGRATIONInitial PSO supported/implemented turn-key offering for moving applications from dev to test to productionCustomers get install and training for 1 or 2 movesPSO is not required after initial set-upSlide 26Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.AgendaDrivers for dashboardsDashboard technology from Business ObjectsWhat’s new in BusinessObjects XI Release 2DemoImplementing dashboards (optional)SummaryDEMOSlide 28Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.AgendaDrivers for dashboardsDashboard technology from Business ObjectsWhat’s new in BusinessObjects XI Release 2DemoImplementing dashboards (optional)SummarySlide 29Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Where Do I Start?Identify a specific business pain and its associated causes1What is the goal for improving the pain?2What metrics can be used to monitor the severity of the pain?3What are the thresholds or control limits that require immediate action?4Who needs to act and what do they need to do?5Identify requirements at each step of the EPM processSlide 30Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Our EPM Implementation MethodologyEPMQuick StartPerformance ManagerDepartmental DeploymentEPMStrategyDepartmental Product DeploymentApplicationFoundationCustomerIntelligenceBI Platform(Data Mart)BI Platform(Q&R)DataIntegratorDashboardManagerService offerings for any stage in the EPM lifecycleSlide 31Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Deployment Process –Key StepsScoping exerciseBusiness requirementsEstablish objectives and success factorsDesign and buildReview current reports and data sourcesIdentify KPIs and usersStoryboardingDeploy and evolveDeploy applicationMeasure resultsSlide 32Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.AgendaDrivers for dashboardsDashboard technology from Business ObjectsWhat’s new in BusinessObjects XI Release 2DemoImplementing dashboards (optional)SummarySlide 33Confidential and proprietary. Copyright © 2004 Business Objects S.A. All rights reserved.Summary Dashboards provideAccess to information to drive better decision makingVisibility into organizational performanceBusinessObjects Dashboard Manager deliversMonitoring of an organization’s key metricsAlerting capabilities to help employees manage by exceptionEasy-to-build dashboards with no programming requiredAnalytic engines further advance business performanceBusiness Objects offers the products and solutions you need