Internal auditor online training by iqo36530


									•    Collecting and Verifying Evidence                                             Why NZOQ?
•    Active Listening                                                              It doesn’t matter how successful you are, there’s always
•    Questioning Techniques
                                                                                   room for improvement. NZOQ has the support and resources
•    Meetings
                                                                                   you need to take your business to the next level. We can
                                                                                   help identify areas for improvement so you can achieve
                                                                                   world-class levels of performance, enhanced employee
COMPLETION AND CLOSE-OUT                                                           and customer relations, increased productivity and greater
•    Unit Manager’s Meeting
•    Closing or Exit Meeting
•    Audit Report                                                                  OUR VISION
•    Follow-Up
                                                                                   We will be recognised as the pre-eminent organisation that
•    Close Out
                                                                                   promotes and supports the maximisation of world-class business
•    Conclusion                                                                    processes and performance within New Zealand.

Course arrangements                                                                OUR MISSION

NZOQ Internal Auditor Training is a two or three day programme                     We will promote and support the maximisation of capability in
available as a public course or In-House specific to your organisation             world-class business processes and performance for businesses
or industry. For more information or for set-up and registration details,          and individuals alike.
please contact us on 06 351 4407 or email                                                                                                              what it means • what you’ll learn • why you need it
                                                                                   OUR VALUES
Course Fee
                                                                                   We are a non-profit organisation that promotes and supports
All prices are inclusive of GST.

                                                                                   ethical and sustainable practices and diversity.                                                  Internal auditor
$675.00       NZOQ Member
                                                                                   We demonstrate leadership in improved business process
                                                                                   through advocacy, education, promotion and support.                                                 online training
$787.50       Non-member                                                           We also promote and represent high standards of
MODULE PRICING                                                                     professionalism through the provision of opportunities for
$92.25        Per module (NZOQ Member)                                             learning and growth.
$104.63       Per module (Non-member)
                                                                                   Quality statement
A discount can be negotiated if there are 2 or more individuals from the same
                                                                                   Quality is what customers say it is.
                                                                                   People working together hold the
Join NZOQ and save                                                                 key to improving quality.
NZOQ membership entitles you to exclusive discounts
on examinations, course fees, and other services.
Why not join us today. Call us
on 06 351 4407 or email
Refer to our website                                                                                                                                                              learn . share . grow
for up to date information                                                      New Zealand Organisation for Quality | PO Box 622 | Palmerston North 4440 | New Zealand
                                                                                                 PHONE +64 6 351 4407 | FAX +64 6 351 4408 | EMAIL

                                                                                                                                                             IA001 01/09
Course Details                                                               Course Contents                                                      •   Benefits from an Audit
                                                                                                                                                  •   Filter By-Pass
Internal Audit is a powerful management tool for improving the               PREFACE
performance of an organisation’s quality systems and provides                                                                                     •   Audit Effectiveness
                                                                             •   Course Content
participants with the knowledge and skills to conduct internal quality       •   Course Objectives
management systems audits in their own organisation.                                                                                              MODULE 5 WHAT AND WHEN TO AUDIT
                                                                             •   Method
                                                                                                                                                  •   Audit Types
NZOQ’s Internal Auditing Online has been tailored to suit individuals        •   Acknowledgements
                                                                                                                                                  •   Audit Frequency
who would like a more flexible study option. The Internal Auditing Online
                                                                                                                                                  •   Managing an Audit Programme
course can be used as part of becoming a Certified Internal Auditor.         MODULE 1 RECAPITULATION
                                                                                                                                                  •   Audits to Avoid
While there are no pre-requisites for the course it is advisable that        •   Development of Quality Management Standards
                                                                                                                                                  •   Audit Notification
participants be aware of the basic concepts of Quality Management            •   Development of the Quality System Standards
                                                                                                                                                  •   Audit Programme Responsibilities, Resources and Procedures
Systems.                                                                     •   ISO and its work

Course participants will be provided with their own username and                                                                                  MODULE 6 WHO SHOULD AUDIT?
                                                                             MODULE 2 STANDARDS WITHIN THE STANDARDS
password and ongoing support from a course specialist                                                                                             •   Who should be an Internal Auditor?
                                                                             •   The ISO Quality Family
                                                                                                                                                  •   Principles of Auditing
                                                                             •   Methodology
                                                                                                                                                  •   Selection, Competence and Evaluation of Auditors
                                                                             •   Vocabulary and Definitions
    ‘The quality, not the longevity, of                                      •   Key Words
                                                                                                                                                  •   Auditor Skills
                                                                                                                                                  •   Courtesy And Techniques
    one’s life is what is important.’                                        •   Accredited Certification Bodies - New Zealand
                                                                                                                                                  •   A Successful Auditor?
                                MARTIN LUTHER KING                           •   Accreditation of Certification Bodies
                                                                             •   Accreditation Bodies - Worldwide
                                                                                                                                                  MODULE 7 HOW TO AUDIT #1
Programme                                                                    •   The ISO 9000 Quality and Environmental Standards and Auditing
                                                                                                                                                  PLANNING AND DOCUMENT REVIEW
                                                                             •   The ISO 9000:2000 Family
The Internal Auditor Online course consists of nine modules and each                                                                              •   Principles of Auditing
                                                                             •   Sector Specific Standards
module has an assessment task for participants to complete. When                                                                                  •   Audit Process
                                                                             •   An Unchanged Principle
all nine module assessments have been completed and indicate the                                                                                  •   Audit Critical Path
participant has 100% competency in all questions from each module, a         •   International Consistency
                                                                                                                                                  •   Establishing the Audit Scope
Certificate of Completion will be issued.
                                                                                                                                                  •   Initial Visit
                                                                             MODULE 3 CONFORMANCE
Upon completion of the online course we recommend that participants                                                                               •   Documents Required For Review
                                                                             •   Audit Objectives
attend the one day Internal Auditing Workshop. For further information                                                                            •   Checklists
                                                                             •   Sources Of Non-Conformance
about the workshop, please contact us.                                                                                                            •   Task Element Analysis
                                                                             •   Non-Conformance Defined
                                                                                                                                                  •   A Task, Its Elements and Influences
Although modules can be purchased individually, a Certificate of             •   Non-Conformance Causes
                                                                                                                                                  •   Task Element Analysis
Completion can only be provided when all nine modules have been              •   Categorisation Of Non-Conformances
                                                                                                                                                  •   Matrix Charts
completed satisfactorily.                                                    •   Non-Conformance Reporting
                                                                                                                                                  •   Audit Plan
                                                                             •   Sample Corrective Action Form
                                                                                                                                                  •   Typical Audit Plan
Learning Outcomes                                                                                                                                 •   Audit Team Briefing
                                                                             MODULE 4 WHY AUDIT?
                                                                                                                                                  •   Audit Documentation
At the conclusion of this programme, participants will be able understand:   •   Why Are We In Business?
                                                                                                                                                  •   Equipment Required
                                                                             •   Relationship of a Quality System in the Continuous Improvement
•   The ISO 9000 Standards and common terms
•   Why audit?                                                                                                                                    MODULE 8 HOW TO AUDIT #2
                                                                             •   Good Business Principles
•   Audit types, schedules and programmes                                                                                                         CONFORMANCE AUDITING
                                                                             •   The Standard’s Requirements
•   Who should audit?                                                                                                                             • Audit Disciplines
                                                                             •   Certification Programmes
•   How to plan an Internal Audit
                                                                             •   Problems to Avoid                                                • Opening Meeting
•   How to conduct an Internal Audit
                                                                             •   Benefits of the Audit Process                                    • The Audit
•   Determine the roles and responsibilities of an Internal Auditor

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