The Ombudsman will:
Interface with parents and the community;
Listen attentively to concerns and recommendations;
Provide confidential guidance, information and individual
coaching to help prepare for difficult conversations;
Help identify a range of resolution options through formal
channels and/or informal processes;
Help bridge communication between parents and educators;
Identify trends and make recommendations for improvement to
The Newark Public School prevent issues from recurring;
Assist in achieving outcomes consistent with fairness,
Mission Statement established policies and the law.
The Ombudsman will not:
The Newark Public Schools District's
mission is to develop a productive citizen Act as an advocate for any individual;
who is distinguished in all aspects of Breach confidentiality;
Conduct formal or in-depth investigations;
academic endeavors and willing to Make, change or set aside established policies;
challenge the status quo in our society. Make management decisions;
We are committed to ensuring that our Replace existing resources;
Participate in grievances or other formal processes; The Ombudsman serves as an
policies and practices will prepare our Offer legal advice.
students for a world that is increasingly information conduit and
Contacting The Ombudsman
diverse and knowledge driven. We You can call the Office of the Ombudsman at 973-733-7015 to conflict resolution resource
expect our schools and classroom schedule an appointment. Please be aware that e-mail is not for parents and other members
confidential, and you should not communicate with us electronically
environments to be emotionally safe and if confidentiality is a concern. of the community who have
intellectually challenging. We pledge to
For more information about the Ombudsman, visit
concerns related to
partner with parents, groups, and
organizations that add support to the
http://www.nps.k12.nj.us/ombudsman.htm The Newark Public Schools.
mission by changing hearts and minds to Dr. Clifford B. Janey, Superintendent The Ombudsman is confidential,
value education. Mr. Samuel Gonzalez, Chairperson
neutral, independent and informal.
Ms. Shanique L. Davis-Speight, Vice Chairperson
Mr. Tharien Arnold
Ms. Barbara King
Mr. Marques-Aquil Lewis
Ms. Eliana Pintor
Mr. Juan Rivera
Ms. Arelis Romero
Ms. Nakia J. White
Mateus Baptista, Student Representative
Confidential Key Facts
-the cornerstone of our practice.
The Ombudsman does not replace formal issue resolution
When you contact us about a complaint or concern, you can functions (e.g., Human Resources, Legal Services, Affirmative
expect to talk with someone who will listen attentively to Action, Labor and Employee Relations, line management,
your concerns. We will not disclose your identity or the etc.); he or she complements and supplements them with
content of your communications unless: additional capabilities.
The Ombudsman program is independent. Conversations with
We determine that there appears to be a threat of imminent
an Ombudsman are off-the-record. Therefore, an Ombudsman
Ms. Nancy Deering physical harm to a person or NPS property;
can provide complete confidentiality, anonymity, official
NPS Ombudsman neutrality and informality.
The issue involves alleged criminal activity or requires
legal intervention; or The Ombudsman assists in achieving outcomes consistent with
fairness, NPS values, regulations and the law.
NPS Office of the Ombudsman We are ordered by a court or arbitration panel.
The Ombudsman is guided by the professional standards of
The Ombudsman helps to foster the kind of Neutral practice and code of ethics of the International Ombudsman
educational environment where students will – the Ombudsman is a designated neutral who does not take
thrive and school-based programs will be
sides on any issue brought to his or her attention. What you can expect when you call the
strengthened. Critical to its success is ongoing The Ombudsman considers the interest and concerns of both
dialogue that promotes cooperative relation- parties with the objective of achieving fair outcomes. Without violating your privacy, the Ombudsman will ask you
ships between parents and school staff as well Neutrality is the goal of the Office and carrying out the role a series of questions to get an understanding of your issue and
demands fairness, objectivity, even-handedness and impartial- may ask any or all of the following questions:
as educators and community representatives. ity without outside influence.
Have you tried to resolve the issue at the origination point?
The Ombudsman, along with other staff who Independent Who have you spoken to about your issue?
are committed to the welfare of the whole child, - reports directly to the Superintendent of Newark Public What is your child’s first and last name?
advises key administrators as to the kinds of Schools. What school does your child attend?
situations that encourage student and adult What grade is your child in?
The Ombudsman operates independently of anyone who can Does your child have an Individualized Education Plan
relations and models the types of behaviors that (IEP)?
use this resource and is not involved in making or
promote future growth. The Ombudsman also administering policy. What outcome are you hoping to achieve as a result of this
works diligently to help parents become true conversation?
partners with educators in building vital In the spirit of full disclosure, is there anything else that
support systems to help children get ready for Informal would be important for me to know?
– we do not disclose the identity of individuals using the Do I have your permission to reveal your identity and/or
college, work and life. your child’s name?
The Ombudsman is not a replacement or substitute for We are here to partner with you in addressing your
existing complaint channels and procedures, but is an concerns and will work with you to cultivate
additional resource where individuals who have issues relationships and bridge communications between
and/or recommendations regarding NPS can get
parents and educators.