Guide to Business Process Modelling by qws18475

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									         Guide to
Business Process Modelling
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Contents
  What is business process modelling?

  What is process mapping?

  Why and when is process mapping used?

  How to produce a process map

  Draw and label the swimlanes

  Add in the process flows

  Swap lanes and show decision points

  Complete the process map                1.1 xyz
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  Example process map
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  Further assistance
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What is business process modelling?
 Business process modelling is a means of
 representing the steps, participants and decision logic
 in business processes.
 There are three main types of process models:
  1. Descriptive models: written explanations of the
     processes

  2. Active models: a working model that represents
     the processes (eg. computer simulations)

  3. Diagrammatical models: a diagram that shows
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     the processes and the relationships between                                1.1 xyz


     them (eg. process maps and flowcharts.)
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 This guide will focus on process maps.                                    1.1 xyz



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What is process mapping?
 Process mapping is a technique of
 diagrammatical modelling.
 The diagram represents a series of
 processes and how they are related.
 Process mapping provides a representation
 of who does what and in what order.

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Why and when is process mapping
used?
 Process mapping helps to clarify the steps
 involved in a particular process.

 It is used for:
 • understanding the current processes
 • clarifying responsibilities
 • identifying process inefficiencies
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 • designing new procedures
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 • training
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How to produce a process map
•   Consult with the experts. These are the people managing and working with
    the process.
•   Identify the boundaries. Where does the process begin? where does it end?
•   Identify the participants. What roles are involved in the processes?
•   Hand draw the process in front of the expert, getting then to confirm the
    steps.
•   Identify the steps. What is done first? What is done next? By who?
•   Identify the decision points. What are the alternatives? What determines
    which alternative is chosen?
•   Draw an initial process flow. Draw and label the swim lanes (see next slide
    for details) using standard symbols.
•
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    Check for completeness. Are all participants represented?
    Are all processes shown? Are there any alternatives that
    have not been considered? Refine and finalise.                              1.1 xyz




•   Review with the experts to ensure completeness.                                       1.1 xyz



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    Draw and label the swim lanes

Employee




Supervisor




Administration

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 The swim lanes represent the area of involvement of each                              1.1 xyz


 participant who has a role in the processes being mapped.
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 The participant may be an individual, a team, a department
 or an organisation.                                                              1.1 xyz



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    Add in the process flows
             1.1 Fill out       1.2 Submit
Employee     expense form       expense form




Supervisor




Administration

 Starting at top left with the start symbol.               1.1 xyz
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 Draw processes along the swim lane, and use arrows to
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 represent the sequence.
 Each process is given a number, and starts with a verb.                       1.1 xyz



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Swap lanes and enter decision points
                                                         1.4.1 notification
             1.1 Fill out         1.2 Submit             to employee
Employee     expense form         expense form
                                                        No

                                                     1.4          1.5 Submit
                                  1.3 Receive     Expenses        authorised
                                  expense form     Valid?         expense form
Supervisor                                                Yes




Administration

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  When a process is performed by a different participant                                     1.1 xyz


  switch lanes. If the next step depends on a decision show
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  this as in the example above, labelling the alternatives and
  showing the steps that follow.                                                        1.1 xyz



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Complete the process map
Remove any unused swim lanes.
Make sure there is one start point and all flows have
an end point.
Check that all decision points have all options
labelled and have flow arrows to the next step.
Review with participants for verification.
An example of a completed process map is shown
on the next slide.
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                                          Business process 1 – Process expense claim


     1.1 Fill out           1.2 Submit
     expense                expense                     1.4.1 notification              1.8.1 notification
     form                   form                        to employee                     to employee

Employee            m                    m          No

                         1.3 Receive            1.4              1.5 Submit
                         expense             Expenses            authorised
                         form                                Yes expense
                                   m           Valid?            form       m
                                                    m
Supervisor

                                                              1.6 Receive          1.8 Make
                                                              expense form         payment
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                                                                                                  sol             1.1 xyz



                                                              1.7 Log
Administration                                                expense form
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                                                                             sol
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    M = manual          Sol = facilitated by solution                                                                       11

								
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