RFP for SWAN TPA Request for Proposal RFP For

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					RFP for SWAN- TPA

Request for Proposal (RFP) For Selection of SWAN TPA (From DIT Empanelled Agencies) For The State of Punjab

RFP No PSEGS/PAWAN/TPA/2008

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RFP for SWAN- TPA

Table of Contents

1 

INTRODUCTION ........................................................................................6 

1.1  About Punjab .................................................................................................................................... 6  1.2  About SWAN Scheme ...................................................................................................................... 7 

2 

THIRD PARTY AUDITOR (TPA) ...............................................................9 

2.1  TPA Scope of Work ......................................................................................................................... 9  2.2  TPA Deliverables............................................................................................................................ 13  2.3  Roles and responsibilities matrix ................................................................................................. 15 

3 

STATE SWAN DETAILS ........................................................................ 16 

3.1  SWAN Architecture ....................................................................................................................... 18  3.2  PoP details ....................................................................................................................................... 19  3.3  Project Timelines and Current Status ......................................................................................... 21  3.4  BOM ................................................................................................................................................ 22  3.5  NMS details ..................................................................................................................................... 22  3.5.1  SLA REQUIREMENT AND PAYMENT TERMS.............................................................. 22  3.6  Key Stakeholders............................................................................................................................ 29 

4 

BIDDING DETAILS ................................................................................. 30 

4.1  Bid Evaluation process and award of contract ........................................................................... 34 

5 

GENERAL TERMS AND CONDITIONS ................................................. 37 

5.1  One Proposal per Bidder ............................................................................................................... 37  5.2  Cost of Proposal.............................................................................................................................. 37  5.3  Amendment of RFP Documents ................................................................................................... 37  5.4  Limits on Promotion ...................................................................................................................... 38  5.5  Use & Release of Bidder Submissions ......................................................................................... 38  5.6  Deadline for submission of proposals .......................................................................................... 38  5.7  Late proposals................................................................................................................................. 38 

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RFP for SWAN- TPA
5.8  Modification and withdrawal of bids ........................................................................................... 39  5.9  Process to Be Confidential ............................................................................................................ 39  5.10  5.11  5.12  5.13  5.14  5.15  5.16  5.17  5.18  5.19  5.20  5.21  5.22  5.23  5.24  5.25  5.26  Correction of Errors ................................................................................................................. 39  Contacting Department ............................................................................................................ 40  Disqualification .......................................................................................................................... 40  Performance Bank Guarantee ................................................................................................. 40  Liquidated Damages ................................................................................................................. 41  Termination of Contract .......................................................................................................... 42  Exit Management ...................................................................................................................... 43  Confidentiality ........................................................................................................................... 47  Responsibility for safe custody and integrity of data ............................................................ 47  Contract amendment ................................................................................................................ 47  Resolution of disputes ............................................................................................................... 48  Insurance Requirement ............................................................................................................ 48  Notices ......................................................................................................................................... 48  Interpretation of Clauses .......................................................................................................... 49  Third Party Claims ................................................................................................................... 49  Payment Terms.......................................................................................................................... 49  Penalty ........................................................................................................................................ 49 

ANNEXURE 1: CHECKLIST .......................................................................... 51  ANNEXURE 2: COVER LETTER FORMAT .................................................. 52  ANNEXURE 3: FINANCIAL BID FORMAT ................................................... 54  ANNEXURE 4: AWARD OF ORDER ............................................................ 55  ANNEXURE 5: CV FORMAT ......................................................................... 56  ANNEXURE 6: BOM ...................................................................................... 58 

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RFP for SWAN- TPA

Terms and Definitions

1. “Authorized Representative” shall mean any person authorized by either of the parties. 2. “Bidder” means any firm offering the solution(s), service(s) and /or materials required in the RFP. The word Bidder when used in the pre award period shall be synonymous with Bidder, and when used after award of the Contract shall mean the successful Bidder or Vendor with whom Government of Punjab signs the agreement for rendering of services for SWAN. 3. “BOOT model” means Build Own Operate and Transfer (BOOT) model. 4. 5. “Contract” is used synonymously with Agreement. “Default Notice” shall mean the written notice of Default of the Agreement issued by one Party to the other in terms hereof. 6. “Final Acceptance Test (FAT)” means the acceptance testing of the network including equipment at SHQ, all DHQs, all SDHQs/ BLOCKs and all co-located & remote offices. 7. “Fraudulent Practice” means a misrepresentation of facts in order to influence a procurement process or the execution of a Contract and includes collusive practice among Bidders (prior to or after Bid submission) designed to establish Bid prices at artificial non-competitive levels and to deprive the Government of Andhra Pradesh of the benefits of free and open competition. 8. “GoI” shall stand for the Government of India.

9. “GoP” shall stand for the Government of Government of Punjab. 10. “Implementation Period” shall mean the period from the date of signing of the Agreement and up to the completion of time period of contract. 11. “ITIL” means Information Technology Infrastructure Library (ITIL) 12. "Law" shall mean any Act, notification, bye law, rules and regulations, directive, ordinance, order or instruction having the force of law enacted or issued by the Central Government and/ or the Government of Punjab or any other Government or regulatory authority or political subdivision of government agency. 13. “LOI” means issuing of Letter of Intent which shall constitute the intention of the Tenderer to place the Purchase Order with the successful bidder. 14. ““Partial Acceptance Test (PAT)” means the provisional acceptance testing of SHQ and all DHQs.

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RFP for SWAN- TPA 15. "Party" means Government of Punjab or Bidder, individually and “Parties” mean Government of Punjab and Bidder, collectively. 16. “PoP” refers to Point of Presence with respect to SWAN setup in State. 17. “Remote Office” means the office located at a distance of more than 1Km from the respective Centre. 18. “Request for Proposal (RFP)”, means this detailed notification seeking a set of solution(s), services(s), materials and/or any combination of them. 19. “Requirements” shall mean and include schedules, details, description, statement of technical data, performance characteristics, standards (Indian as well as International) as applicable and specified in the RFP. 20. "Service" means provision of Contracted service as per this RFP. 21. “Site” shall mean the location(s) for which the Contract has been issued and where the service shall be provided as per agreement. 22. “State” shall mean the state of Punjab. 23. “SWAN” shall mean State Wide Area Network. 24. "Third Party Agency" means the successful bidder, appointed by Government of Punjab for monitoring the SWAN during commissioning and operation. 25. “Termination Notice” means the written notice of termination of the Agreement issued by one Party to the other in terms hereof.

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RFP for SWAN- TPA

1 Introduction
1.1 About Punjab
Enterprise and endeavour, these two words symbolize the essential spirit of the people of Punjab. Since Independence, over 5 decades, the state has earned its epithet: "of Granary India" through the enterprising spirit, and untiring toil of its people.

Its average growth rate of 10% is amongst the highest in the country, clearly reflecting the progressive economy of the state .Punjab also boasts a 58% literacy rate and the highest per capita income in India. Today's Punjab has become a land of boundless opportunities, offering distinct advantages for investment and industry.

Since the recent liberalization of India's economy, Punjab has started making its mark on the global business mainstream, with major players from around the world forming joint ventures in the field of agri-business. Privileged by nature and the dynamism of its people, Punjab is a land of rivers, fertile soils and steady achievement. With its inimitable style of transforming every potential opportunity into a success story, the state was the first to translate agricultural technology into the "green revolution", recording highest growth rate in food production. From a minor producer it emerged a major rice surplus state. Providing the impetus for the "White revolution", during Operation Flood, it was Punjab that recorded the highest per capita availability of milk.

Today's Punjab has over 2.04 lakhs of small and medium industries and about 600 large scale industries. It leads in the manufacture of machine and hand tools; printing and paper cutting machinery; auto parts and electrical switch gear. The state also provides more than 75% of the country's requirement for bicycles, sewing machines, hosiery and sports goods. At par with the highest quality standards in the world, these products have carved a niche for themselves in markets across the globe.

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1.2 About SWAN Scheme
The National e-Governance Plan (NEGP) of Government of India has a clear focus on improving delivery of government services to citizens, e-Governance is noted to play a very active role in this endeavor. NEGP recognizes that creation of basic IT and service delivery infrastructure by the States is essential for effective and cost efficient deployment of eGovernance, with this view, NeGP recognizes to undertake three core projects of State Wide Area Network (SWAN), State Data Centre (SDC) and Citizen Service Center (CSC) are being established in every State. Department of Information Technology, Government of India is providing support for these projects to the state.

SWAN (State Wide Area Network) is envisaged as the converged backbone network for data, voice and video communications throughout the State/UT and is expected to cater to the information communication requirements of all the departments. Key focus of the SWAN project is on high service delivery. As per SWAN policy, all States/UTs are implementing SWAN under two Options. Under the first Option, the State is to select a suitable Public Private Partnership (PPP) model and get the SWAN commissioned and operated for 5 years by a private Network Operator. In the second Option, the SWAN for the States/UTs would be set up and operated for 5 years by the National Informatics Centre (NIC). In either of the Options a Third Party Auditor (TPA) is required.

SWAN is planned to be a high speed, high capacity, reliable intra-state and interstate network planned to deliver G2G, G2B and G2C services. The network would have a minimum bandwidth 2 Mbps connectivity between the states head quarters and the district head quarters, the network would provide high uptime (>99%), redundancy, backup etc. Strict Service Levels agreements are signed between the stakeholders to ensure that the service levels are maintained. Moreover the design of SWAN is to ensure Standardization & Interoperability as well as security of the networks.

The SWAN deployment takes place both vertically and horizontally, the main backbone of SWAN connects the State Head quarters PoP with the PoPs at district head quarters which in turn are connected to the respective PoPs at Sub district/ block level headquarters. Moreover the various state offices are also proposed to be connected horizontally with the closest respective PoPs. Typical equipment to be

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RFP for SWAN- TPA deployed at these PoPs and to be maintained by the implementing agency includes routers, switches, modem, racks, RAS, AAA, NMS, Servers, VOIP Phone, Desktops, UPS, Generators, Air Conditioners etc.

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RFP for SWAN- TPA

2 Third Party Auditor (TPA)
TPA is required to provide dedicated Man power for entire contract period with a State/UT. It is expected at least one person need to be deployed at the SHQ location and further a team shall be required to undertake the site visits as per the requirements of the RFP. Arranging access to NMS and related systems shall be the State/UT’s responsibility. Further, the State/UT shall provide office space at the SHQ location with facilities like furniture, power connection, telephone/fax connection etc. The equipment for TPA’s team (like laptop/workstation, printer etc.) shall be TPA’s responsibility.

All the PoP equipment as per DIT’s SWAN Scheme shall be under purview of this TPA contract. The details list of the same shall be provided. For any additional equipment to be monitored within the existing PoPs, the TPA charges shall be as per mutual agreement between the state and TPA. For additional locations, the per PoP charges shall apply

2.1 TPA Scope of Work
Third Party Audit shall include monitoring the performance of the SWAN with a view to ensure desired Quality of Service (QoS) by the Network Operator and bandwidth service provider, as defined in the respective SLA’s, signed between the State/UT Government, and Bandwidth Service Provider, Network Operator. These Guidelines define the broad areas of work, which TPA shall perform for a period of five years from the date of final acceptance test of the network. However, the TPA shall be appointed immediately, preferably before the acceptance testing and commissioning of the SWAN.

1. To understand the project TPA would be required to a) Study the contract signed between the State/UT and the Network Operator and Bandwidth Service Provider. b) Study the network architecture & design and the services envisaged. c) Review communication process among the stakeholders (State government, Implementation agency, SWAN operator, Bandwidth service provider and DIT-GoI).

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RFP for SWAN- TPA d) Create frameworks and procedures for audit. e) Study the functionality of the Network Monitoring System (NMS) installed in the SWAN and identify the gaps, if any, required for TPA scope of work. The additional module/tool including hardware/software required for the same will be procured by the respective State and TPA would assist the state with the procurement process for the same. f) Review of the escalation mechanisms being followed to resolve any issues between the State Implementing Agency and the Network Operator related to the SWAN.

2.

Acceptance Test (PAT, FAT)

a. TPA shall review the detailed acceptance test plan (PAT and FAT) in consultation with the State/UT after taking into account any comments/suggestions of the DIT. b. TPA would also conduct audit of the process, plan and results of the Acceptance Test carried out by the Network Operator. TPA would issue certification of completion for PoPs, for which TPA shall verify availability of all the defined services as per the contract signed between SWAN operator and State government. The SWAN operator shall be required to demonstrate all the services/features/functionalities as mentioned in the agreement.

3. Inventory a. TPA audit would include verification of completeness of bill of material for each PoP. b. TPA audit would include review that all hardware and software items have been installed at the sites as per the contract. c. TPA audit would include maintenance of an inventory register to have PoP wise equipment list, including hardware and software. TPA audit would also include updating inventory registry in event of any changes in the inventory.

Inventory Audit is to be performed annually and the relevant changes in the year of the audit shall be recorded. Inventory Details shall be provided by the State and TPA shall maintain a record at its end, which shall be updated by TPA based on information provided by the State. Also, the verification will be done through tools and through site visits as explained in RFP.

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RFP for SWAN- TPA 4. SLA Monitoring Audit SLA monitoring would include audit of the performance of network. Network includes the components provided and operated by the network operator and bandwidth provisioned by the bandwidth service provider. Subsequently, TPA would carry out the following tasks: a. TPA audit would include preparation of templates for reports to be submitted by SWAN operator to TPA / State and report to be submitted by the TPA to the State. TPA shall also tabulate measurable parameters as defined in the respective SLAs with the SWAN operator and bandwidth service provider. b. TPA shall review the configuration/deployment parameters of the NMS and the process followed to ensure that the reports generated are authentic. c. TPA would proactively convey to the stakeholders any concerns based on the information generated using NMS. d. TPA would provide quarterly certification of network availability and perform penalty computation for the calculation of QGR to be paid to the SWAN operator as per the SLA and payment conditions mentioned in the agreement between SWAN operator and the State/UT(on Quarterly basis). e. TPA would also undertake proactive monitoring of the links provided by the bandwidth service provider based on the SLA signed by the bandwidth service provider. The Agency shall submit reports on the same to the government who would use these reports for making the payments to the bandwidth service provider. f. TPA audit would also include site inspection to verify those parameters of the SLA, which cannot be monitored using NMS. These site visits would be done for atleast 5% of the sites (at each network tier) per quarter.

5. Usage Audit a. TPA would appraise the State/UT about the health of the network through reports indicating the bandwidth utilization, scalability requirements as per the current and envisaged State level applications etc. b. Only the overall Recommendation for Expansion is covered under the purview of this contract. For detailed activities like designing, BoM, specifications etc. the State/UT is expected to engage the concerned Agency separately.

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RFP for SWAN- TPA 6. Security Audit a. TPA would perform security audit of the SWAN as per the Guidelines issued by the Department of IT, Govt. of India and submit recommendations to the State indicating the risk elements in the network operations. b. The Agency would perform the penetration testing and vulnerability testing on the SWAN network. c. The Agency would review the rules and policies for network components such as firewall, IDS etc. d. The Agency would review the network security policy of the State/UT and suggest recommendations if any. e. The Agency would review the policy of granting access to the SWAN network. f. The Agency would conduct the Security Audit half yearly.

7. Helpdesk & User feedback a. TPA audit would include review of the helpdesk setup by the Network Operator and the Agency would submit a Quarterly Report with recommendations to the State/UT. b. The Agency would review the mechanism of obtaining user feedback on quality of service & post analysis of the same, and would submit a report with recommendations to the State/UT. This task would be done on a yearly basis.

8. Exit Process support This role is envisaged with the objective of ensuring preparedness of the State/UT at all the time for any eventuality resulting in termination of contract. TPA audit includes support/ advice in the event of exit of the SWAN operator. The Agency would: a) Review the exit process as per the contract. b) Advise the State on documentation, process and procedures necessary for taking over the network from the SWAN operator. c) Provide advisory support during the transition period from the current SWAN operator to the new operator. d) Conduct audit readiness of the State for such an eventuality on a Yearly basis.

The Punjab SWAN Implementing Agency Hcl Infosystems Ltd, in consultation with Department of Information Technology, Govt. of India and the State Government, would institute a separate audit by an Agency at a National level (e.g. STQC) which would carry out risk based sample audit of the methodology, process and documentation adopted by the TPA in order to ensure that the processes adopted by

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RFP for SWAN- TPA the Agency is of international standard. The identification of GoP (risk based) would be based upon parameters such as past record of the Agency, previous observations of the audit, GoP Feedback, Amount of QGR to be paid by DIT, etc. TPA would undergo one such audit in a year. However, this would be decided by Dept. of IT, GoI and notified separately to GoP.

2.2 TPA Deliverables
Key deliverables of the TPA for the project includes:

S No 1.

Deliverables

Periodicity

Completion/acceptance report for the work carried out by the Once Network Operator for PoPs (SHQ, DHQ, BHQ) and/or co-located and remote officers after Partial Acceptance Test (PAT)

2.

Completion report for SHQ, DHQ, BHQ and co-located & remote Once offices after Final Acceptance Test (FAT) depending on the project plan defined in the RFP/contract.

3.

Assessment Framework for Performance Audit incorporating Once following: • Assessment parameters based on State/UT’s policies and guidelines regarding networking, security IP addressing schemes, migration strategy, and GoI’s interoperability and security standards. • • • • • • Tabulation of measurable parameters for SWAN infrastructure (network and other elements). Formulation of scripts and schedules. Map the SLA conditions and limits onto NMS. Review of processes of interaction between NO, State/UT and bandwidth provider. Template for reports to be submitted by the SWAN Operator to TPA on a regular basis. Also make sure that NMS reports are not modified. Weekly/Monthly/ Quarterly

4.

Performance Audit reports of the SWAN

5.

Report on network availability and other SLA conditions with final Quarterly

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RFP for SWAN- TPA S No Deliverables recommendations release of QGR after penalty computations 6. MIS reports relating to uptime, downtime of the network etc to Quarterly measure the health of the network based on PoP, Network components etc. 7. 8. 9. Security Audit Report Exit Readiness Report User Satisfaction Survey Half yearly Yearly Yearly/half yearly Periodicity

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2.3 Roles and responsibilities matrix
Third M/s PwC Party (Consultants BOOT Monitoring GoP/PSEGS to GoP) Operator Agency

S.No. Activity Installation and Commissioning of 1 PAWAN Monitoring the installation and commissioning of 2 PAWAN Acceptance Tests (Partial & Final 3 Acceptance) Onsite Inspection and verification of 4 acceptance tests 5 Trial Run 6 Witness of Trial Run Issue of Final Acceptance Test 7 Certificate Operation, Management and Maintenance of 8 PAWAN Centralized Monitoring from 9 NOC (24x7) Supervision of Monitoring of the 10 PAWAN Periodical Generation of NMS 11 Report Verification of the 12 NMS Report Approval of NMS 13 Report Periodical Auditing 14 of the PAWAN Submission of Audited Report of PAWAN as advised 15 by Consultant

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3 State SWAN Details
a) The Government of Punjab wishes to establish a Punjab State Wide Area Network (PAWAN). This Wide Area Network (WAN) is envisaged as the backbone network for data, voice and video communications throughout the State. PAWAN would act as the vehicle for effective implementation of

Electronic Governance (e-Governance) across the state. b) The National e-Governance Plan (NeGP) has identified various Mission Mode Projects, which are to be implemented in a phased manner over the next 3-4 years by the Line Ministries/Departments concerned at the Central and State level, as applicable, in addition to the various other e-Governance initiatives being taken by the respective States and Central Ministries. Punjab State Wide Area Network (PAWAN) has been identified as an element of the core infrastructure for supporting these e-Governance initiatives. The Government of Punjab views NeGP as a chance to take its e-Governance vision to greater heights. c) To specifically handle e-Governance projects and take the Government of Punjab’s e-Governance vision forward, the PSEGS (Punjab State eGovernance Society) was formed. The primary objective of the Punjab State e-Governance Society (PSEGS) is to administer the implementation of EGovernance projects for the overall benefit of the citizens by setting up the necessary administrative, financial, legal and technical framework,

implementation mechanism and resources in the State of Punjab. d) Various departments in Punjab have separate applications pertaining to their specific usage and purpose, for providing services to the citizens. A typical government department having an e-governance application requires the following: • • • • • • A delivery platform for e-Governance applications A mechanism for fast internal communication Increase access to services for the citizens and multiply usage Carry progressively increasing data and applications Speed up the transfer of information between employees in different locations and to allow them to share common files Carriage of voice and data in an integrated manner rather than having separate networks for voice and data

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RFP for SWAN- TPA • Have a secure and reliable channel to transfer data across locations

To fulfil these requirements, implementation of a State Wide Area Network is required. e) PAWAN is expected to cater to the information communication requirements of the entire state government and its departments. Through implementing PAWAN, the GOP wishes to achieve the following: • • • • • • Provide reliable, vertical and horizontal connectivity within the state administration to make the Government more productive. Reduce communication cost. Provide a secure backbone for encouraging electronic transactions. Provide efficient service management Strengthen Disaster Management Capacity. Provide the Government agencies, the ability to leverage a robust infrastructure to provide a complete array of Government services and information. • • Ensure that every citizen in the state has access to Government services and information whenever and wherever they need it. Make services available in a cost-efficient manner, offering public constituencies’ equivalent access at an equivalent price, regardless of their location in the State of Punjab. • Move toward the provisioning of converged communication Services (voice, data and video) and the interconnection and interoperation of network platforms. f) A number of e-Governance initiatives have been developed by PSEGS. PAWAN would enable cost effective and state-wide rollout of these eGovernance initiatives to take shape and transform the state of Governance in Punjab by providing timely and valuable information and help to the common people. g) PAWAN would follow a 3 Tier structure through Point of Presence (POP) across the various levels: • • • State Head Quarter or State Network Centre (SNC) – Tier I District Head Quarter or District Network Centre (DNC) – Tier II Sub Divisional Head Quarter or Sub Division Network Centre (SDNC) and the Block Head Quarters or Block Network Centres (BNC) – Tier III

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RFP for SWAN- TPA h) Departmental offices of Government of Punjab shall be connected to these Points of Presence (POP) of PAWAN as Horizontal Office. PAWAN will be based on open standards, scalable with high capacity network to carry data, video and voice traffic between different offices of the Government of Punjab at the State, District and Block level. PAWAN is also expected to help in the rollout of central applications covered under NeGP through interconnection with the national backbone as envisaged by GoI as part of its PAWAN initiative. i) The minimum bandwidth for PAWAN at each tier shall be of 2Mbps. j) The model of implementation for PAWAN is Build, Own, Operate and Transfer (BOOT) model. The services required by PSEGS under this model are listed later in the document. The PAWAN OPERATOR should carry out the activities mentioned below, and PSEGS will release payments against the services as prescribed in the Payment Terms of this document. Supply, install and integrate the necessary hardware, software, and commission necessary bandwidth, etc. at SNC, DNC, SDNC, BNC. Provide Facility Management Services & Operate PAWAN on BOOT basis.

k) PAWAN is aimed at serving the requirement of all state departmental applications and also shall enable access to central government applications through interconnectivity with NIC-Net. PAWAN OPERATOR shall have to study all the applications and analyse their requirement in terms of network & security along with present infrastructure and formulate their integration with PAWAN.

3.1 SWAN Architecture
As mentioned earlier, PAWAN would consist of a three tiered architecture. At the top most tier, there would be the SNC. The 20 DNC’s below would each have leased line connectivity to the SNC. In addition, there would be four aggregation points (4 of the 20 DNC’s) at this second tier. The remaining 16 DNC’s would have additional connectivity to their nearest aggregation point. The SDNC’s and BNC’s have been categorized as a single tier. They would connect to their respective DNC’s. The detailed listing of Districts and their respective sub divisions and blocks is given in the POP List.

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PAWAN Backbone Schematic

Internet DR Site Leased Line 01 SNC 8 Special Horizontal Offices 50

BSNL Leased Line

Tier II, 20 Districts

Tier III, 179 Blocks, (122 Blocks. 57 SDNC)

PAWAN Backbone

Horizontal Offices

3.2 PoP details

Tarn Taran

Mohali

State Head Quarter

DR Site

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•

All districts would be connected to a nearest aggregation point as given in the following Table through another minimum 2 mbps leased line.

District Aggregation Points Jalandhar Bathinda Ludhiana Patiala

Districts to be connected Gurdaspur, Amritsar, Kapurthala, Hoshiarpur, Tarn taran Muktsar, Firozpur, Faridkot, Mansa Moga, Nawan Shehar, Mohali, Ropar Sangrur, Barnala, Fategarh Saheb

•

DR Site: PAWAN backbone shall have the provision for inclusion of DR site as and when required. The Backbone routers shall have the required ports for DR site connectivity. Four E1 leased line shall link the four aggregated points to the DR Site. Routers at the aggregation points (DNCs) should have the required port. The DR site shall also be connected to the SNC through another E1 Leased line. Thus the SNC router and district aggregation point routers shall have one extra port for DR site connectivity. The bidder shall be responsible for implementation of the DR site as and when required by GoP.

•

Co-located BNC/SDNC: Some of the Offices (SDNC/BNC) are located within the same city of upper tier POP. In those cases these offices shall not be a primary POP of PAWAN and these Offices will not act as a further distribution point for lower tier POPs. These offices shall be known as co-located Offices and shall be connected to the local upper tier pops as a horizontal office. The basic principle for the architecture shall be to have only one PAWAN pop in a single city. Horizontal Office: All departmental offices are categorized as horizontal offices. At each tier, a number of these horizontal offices would connect to the POP, with the connectivity mechanism depending on the distance from the POP. All the POPs in the three tiers of the PAWAN backbone shall have the facility to connect departmental offices.

•

Special Horizontal Office: GoP wishes that 8 Horizontal offices within Chandigarh be connected with the SNC as part of the PAWAN backbone implementation. These offices are important locations in Chandigarh will be connected soon.

•

BSNL would be the primary bandwidth provider for PAWAN. However GoP may incorporate services from other bandwidth providers at its own discretion. Details Page 20 of 76

RFP for SWAN- TPA for WAN link and circuit termination types for each location as agreed by BSNL. The bidder is expected to propose equipments as per the given information. GoP would separately negotiate with BSNL and ensure availability of the links to the selected bidder for implementing PAWAN.
•

Minimum Bandwidth of each circuit of PAWAN is 2 mbps.

3.3 Project Timelines and Current Status
AN NE XURE 1 – Im ple m entation Plan a s per PAW AN Agre em ent

PAWAN IMPLEMENTATION MILE STONES & TIMELINE S
Year 2008

#

Ta sks/ Mile stone

Tim e Fr am e

Tar get Date of com ple ti on

T + (W k 1 W k 8)

Wk 9 Wk 10 W k 11 Wk 12 W k 13 Wk 14 W k 15 Wk 16 W k 17 Wk 18 W k 19 Wk 20 W k 21 Wk 22 W k 23 Wk 24 W k 2 5 Wk 26

1 S ta te Netw ork Centre (S NC)- Chandigar h And Dis trict Ne tw or k Centr es (DNCs ) for the follow ing dis tr icts: G urdas pur, Am rits ar, Ta ran Ta ran 2 Dis trict Ne tw or k Centr es(DNCs ) for the follow ing dis tr icts: Ka pur thala, J alandhar , Hoshia rpur, N aw an S hehar, Rupnagar, Ludhia na, S angrur, Mohal i, Ba rnala 3 Dis trict Ne tw or k Centr es(DNCs ) for the follow ing dis tr icts: P atiala, Fatehgarh S ahib, Fe rozpur, M ukatsa r, M oga, Far idkot, Bhatinda, Ma nsa 4 S ub-Di visi ona l and Bloc k Netw ork Centre s (SD NCs/BN Cs) for the follow ing dis tricts: Dis trict 1, 2, 3 5 S ub-Di visi ona l and Bloc k Netw ork Centre s (SD NCs/BN Cs) for the follow ing dis tricts: Dis trict 4, 5, 6. 6 S ub-Di visi ona l and Bloc k Netw ork Centre s (SD NCs/BN Cs) for the follow ing dis tricts: Dis trict 7, 8, 9 7 S ub-Di visi ona l and Bloc k Netw ork Centre s (SD NCs/BN Cs) for the follow ing dis tricts: Dis trict 10 , 11, 12 8 S ub-Di visi ona l and Bloc k Netw ork Centre s (SD NCs/BN Cs) for the follow ing dis tricts: Dis trict 13 , 14, 15, 1 6, 17 9 S ub-Di visi ona l and Bloc k Netw ork Centre s (SD NCs/BN Cs) for the follow ing dis tricts: Dis trict 18 ,19,2 0 And Final Ac ceptance Test (FAT)

T+ 8 26 th M ar ch W ee ks 20 08

T+ 1 0 9 t h W ee ks 20 08

April

T+ 1 0 9 t h W ee ks 20 08

April

T+ 1 4 7 t h W ee ks 20 08 T+ 1 6 21 st W ee ks 20 08 T+ 1 8 4 t h W ee ks 20 08 T+ 2 0 18 th W ee ks 20 08 T+ 2 3 9 t h W ee ks 20 08 T+ 2 6 30 th W ee ks 20 08

Ma y

Ma y

J une

J une

Complete  implem enation by 30.7.2008

J uly

J uly

T= 30 January 2008

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RFP for SWAN- TPA
PAW AN IMPLEMENTATION MILESTONES & TIMELINES
Year 2008 Time  Frame Target Date  of  Comletion T + (Wk1 ‐Wk8)

# 1

Tasks/Milestone

Wk9 Wk10 Wk11 Wk12 Wk13 Wk14 Wk15 Wk16 Wk17 Wk18 Wk19 Wk20 Wk21 Wk22 Wk23 Wk24 Wk25 Wk26

State Network Centre (SNC)‐ Chandigarh And District  Network Centers(DNCs) for the following districts:  T + 19  10th June  Gurdaspur, Amritsar, Taran Taran, Nawan Shehar, Rupnagar. Weeks 2008 2 District Network Centres (DNCs) for the following districts:  T + 19  13th June  Weeks 2008 Bathinda, Hoshiarpur,  Sangrur, Mohali, Barnala. 3 District Network Centres (DNCs) for the following districts:     T + 20  17th June  Ludhiana,        Patiala, Ferozpur, Faridkot, Mansa. Weeks 2008 4 District Network Centres (DNCs) for the following districts:     T + 20  20th June  Fatehgarh Sahib, Mukatsar, Moga, Kapurthala,Jalandhar . Weeks 2008 5 Sub‐Divisional and  Block Network Centers (SDNCs/BNCs) for  T + 19  13th June  the following districts:     District 1,2,3 Weeks 2008 6 Sub‐Divisional and  Block Network Centers (SDNCs/BNCs) for  T + 20  20th June  the following districts:   District 4, 5, 6. Weeks 2008 7 Sub‐Divisional and  Block Network Centers (SDNCs/BNCs) for  T + 21  27th June  the following districts: District 7, 8, 9. Weeks 2008 8 Sub‐Divisional and  Block Network Centers (SDNCs/BNCs) for  T + 22  4th July  the following districts:    District  10, 11, 12. Weeks 2008 9 Sub‐Divisional and  Block Network Centers (SDNCs/BNCs) for  T + 23  the following districts:   District  13, 14, 15, 16, 17. Weeks 10 Sub‐Divisional and  Block Network Centers (SDNCs/BNCs) for  the following districts: District  18, 19, 20  And Final  T + 26  Acceptance Test (FAT) Weeks T=30 January 2008 Note: The above schedules are subject to the availability of the required Links from BSNL. 7th July  2008 11th July  2008

3.4 BOM
Bill of Material (BOM) as finalized with the operator is provided in Annexure I

3.5 NMS details
HCL has deployed CA’s tool as NMS. It has deployed Spectrum version 8.1 and eHealth Suite version 6.0 It has licenses for universal elements for 9000 elements and life health upgrade elements for 6000 elements

3.5.1 SLA REQUIREMENT AND PAYMENT TERMS
Service level Agreements Service Level Agreement (SLA) is the contract between the State Government and the PAWAN Implementation Agency that is PSEGS and(PAWAN BOOT operator is the system Integrator). SLA defines the terms of the operators responsibility in ensuring the performance of the PAWAN based on the agreed Performance indicators. This section defines various Service Level Indicators for PAWAN. which can be considered by the State in the Service Level Agreement with operator.

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RFP for SWAN- TPA

S.No

SLA Terms

1 PAWAN Backbone

2 Uptime

3 Latency

4 Packet Loss

Description PAWAN Backbone refers to Internet Protocol (IP) based routing infrastructure consisting network of selected PAWAN points of presence identified by the State at which PAWAN operator has installed network devices (" Selected POPs") for Wide Area Network within the state Uptime' refers to PAWAN backbone availability across various segments i.e. between State Head Quarters to District Head Quarters and District Head Quarters to Block Head Quarters. "% Uptime" means ration of 'uptime' (in minutes) in a month to Total time in the month (in minutes) multiplied by 100 Latency' refers to the average time required for round trip packet transfers between Selected PoPs on the selected portions of the PAWAN Backbone during a calendar match Packet Loss' refers to the average percentage of IP Packets transmitted between Selected PoPs during a calendar month that are not successfully delivered

5

6

7

8

9

10

Average Jitter' refers to the average variation in the delay for packet transfers between Selected Average Jitter PoPs during a calendar month Maximum Jitter' Refers to the maximum variation in delay for packet transfers between Maximum Jitter Selected PoPs PBH refers to the prime network utilization period for PAWAN which shall be typically starting from 08:00 hrs till 20:00 hrs Monday to Saturday or any other period to be defined by the state Prime Business Hours ESH refers to the lean network utilization period for PAWAN, which shall be typically start from 20:00 hrs till 08:00 hrs on Monday to Saturday and 00:00 hrs to 23: 59 hrs on Sunday or any Extended SLA Hours (ESH) other period to be defined by the state Planned Network Outage' refers to unavailability of network Services due to infrastructure maintenance activities such as configuration changes, up gradation or changes to any supporting infrastructure. Details related to such planned outage shall be agreed with the State Government and shall be notified to the DHQ, THQ/BHQs and related Department in Advance (at least five working days) Planned Network Outage Unplanned Network Outage' refers to an instance in which no traffic can pass in or out of the Selected PoP through which Departments connects to the PAWAN Backbone for more Unplanned Network Outage than 5 consecutive minutes

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RFP for SWAN- TPA

Network Availability
Network availability is defined as total time in a quarter (in minutes) less total down time (in minutes) in the quarter including planned downtime. The network is considered available when all the services mentioned in the requirement section in full capacity are available. Bandwidth downtime will not be considered as part of network downtime. BOOT Operator will take at least 15 days prior approval from the state for the network maintenance i.e. Planned down. The BOOT Operator shall be paid QGR as per the services (i.e. availability) provided to the tenderer Network Segment SNC DNC BNC/SDNC Network Uptime PBH ESH 99.50% 99% 95%

95% 90% 85%

Penalty for non-achievement of Service Level Requirement as per required uptime for mentioned above Link Availability during PBH >= 993% Penalty Availability during ESH >= 95° Penalty

SNC — DNC

Nil

Nil

Less by 1%

0.5% of the QGR Less by 1%

0.25% of the OG R Additional 0.5% of the OGR Additional 1% for every %age Additional 1.25% for every %age No payment

Less by >1% but <2% Less by >2% but <5% Less by >5% but <20%

Additional 1% of the OGR Additional 2% for every %age Additional 2.5% for every %age No payment

Less by >1% but c 2% Less by >2% but <5% Less by >5% but <20% >20%

>20%

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RFP for SWAN- TPA

DNC — >/=99% SDNC/BNC Less by 1%

Nil

>1=90%

Nil

0.5% of the QGR Less by 1%

0.25% of the QGR Additional 0,5% of the QGR Additional 1% for every %age Additional 1.25% for every %age No payment

Less by >1% but <2% Less by >2%but <5% Less by >5% but <20% >20%

Additional 1% of the OGR Additional 2% for every %age Additional 2.5% for every %age No payment

Less by >1°c but <2% Less by >2% but <5% Less by >5% but <20% >20%

PAWAN Backbone Latency Definition Latency refers to the average time required for round.tnp packet transfers between Selected POPs on the selected portions of the PAWAN Backbone during a calendar month,

Service Level Requireme nt

Network Segment SNC-DNC

Latency for Backbone Network <500ms

Measurem ent of Service Level Parameter

DNC<600ms BNG/SDNC DNC-Div HO The latency should be monitored for • Data latency • Voice and Video latency The selected vendor should provide tools/ mechanisms to measure the same. The network management system shall provide online information about the latency for data voice and video and historical information of the same. The average quarterly latency (per link basis) shall be calculated individually for data, voice & video.

Latency for Voice and Video <150 ms for voice and video (one way) <200 ms for Voice and Video (one way)

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RFP for SWAN- TPA Penalty (or non. achieveme nt of Service Level Requireme nt ) Network <=500 ms >500 ms but <=600 ms >600 but <= 800ms > 800 ms <=600 ms >600 but <= 700 ms >700 but <= 900 ms >900ms Penalty Nil Rs 1000 Rs 2000 Rs 4000 Nil Rs 1000 Ps 2000 Rs 4000 Voice and Video (one way) <=150ms >150 ms but <=200 ms >200 ms but <= 300ms > 300 ms <=200 ms >200 ms but <= 250 ms >250 ms but <= 350 ms >350ms Penalty Nil Rs 1000 Rs 2000 Rs 4000 Nil Ps 1000 Ps 2000 Rs 4000

Helpdesk Resolution Time Definition Time in which a complaint/query is resolved after ft has been responded to by the IT service management Any Help Desk query after being given a response should be classified for resolution In following three categories. • Resolution Level 1 (Ri): Queries whose resolution requires additional investment in components or time. For example, purchase of printer, router, software bug fixing etc. • Resolution Level 2 (R2): Queries whose resolution requires replacement of hardware or software parts, which will require significant interruption in working of that component. For example, installation of operating system, replacement of switch etc. • Resolution Level 3 CR3): Queries whose resolution requires changes in configuration of hardware or software, which will not significantly interrupt working of that component. For example, installation of printer on a client, replacement of LAN chord etc. The selected vendor should provide service as per the following requirements: Type of Query Maximum resolution time allowed As mutualy agreed by PSEGS/GoP and the selected vendor on case-to-case basis. R2 1 day from time of response logged. R3 2 hours from time of response logged. The selected vendor should provide help desk software I tools I mechanisms to measure the same. The tool I mechanism should be able to provide PSEGS/GoP online information about Help Desk Resolution Time, and historical information of the same. After categorizing the Response Type, this should be appropriately entered into the Helpdesk Log. The penalty shall be applicable on per incident basis. RI

Service Level Requirement

Measurement of Service Level Parameter

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RFP for SWAN- TPA Type of Query R1

Penalty for achievement Service Requirement

Maximum Resolution Time Allowed Within resolution lime as mutually agreed by PSEGS/GoP and the selected vendor (This time would be T1 ) >T1 and<.1.5T1 >1.5T1 and <=2T1 >2T1

Penalty Nil

R2

<= 1 day from time of response logged. >1 day and<=2days > 2 days <= 2 hours from time of response logged. >2 hours and <= 4 hours >4 hours

R3

Rsl000 Rs2000 Rs 3000 for every additional T1 time taken Nil Rs1000 Rs 2000 per day for everyday thereafter Nil Rs 1000 Rs 2000 per hour for every hour thereafter

Wireless Connectivity SLA Uptime would be measured as total time in minutes in a month in minus the downtime in minutes in the month. However, in calculating downtime, scheduled downtime will not be considered. The Successful bidder will take at least 15 days prior approval from the state for the network maintenance i.e. Planned down time which shall not be considered as a part of down time. Uptime should be more than 95% per month for every Wireless Link.

Definition

Service Level Requirement

Measurement of Service Level Parameter

The downtime should be monitored for: • Communication links monitoring The selected vendor should provide tools I mechanisms to measure the same. The tool/ mechanism should be able to provide PSEG/GOP online information about downtime for the wireless components, and historical information of the same.

Penalty for nonachievement of Service Level Requirement

Link Availability Every Single Wireless link of PAWAN >=99.5% Less by 1% Less by >1% but <2% Less by >2% but < 5 % Less by >5% but < 20 %

Penalty**

Nil 0.5% of the QGR Additional 1% of QGR Additional 2% of every %age Additional 2.5% of every %age

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RFP for SWAN- TPA >20% No Payment **Penalty shall be applicable as per remote station QGR

Security SLA Security being one of the most important aspects of PAWAN would be governed by stringent standards. All security incidents leading disruption in network availability would be penalized heavily. Security incidents could consist of any of the following: • Virus Attack— This shall include Malicious code infection of any of the desktops/servers in use for PAWAN management or Unchecked virus infected mails passing throught the Messaging solution. • Denial of Service Attack This shall include non availability of service(Internet bandwidth, messaging service and other web services due attacks that consumes related resources) • Compromise Defacement of website This shall mean unauthorized alteration of web pages hosted at PAWAN data centre. • Data Theft Compromise of any kind of data hosted by PAWAN • Intrusion Successful Unauthorized access to PA WAN information system, resulting in loss of confidentiality/Integrity/availability of data. • SPAM: SPAM is unsolicited bulk mail received from unknown source. Virus infection Should not be more than 15 in a quarter Any Denial of serve attack should not lead to complete service non availability. Desired service level shall not allow single web defacement, data theft and Intrusion. Each occurrence of these three types of security violation shall lead appropriate penalties as mentioned below. SPAM filter should block at least 95% of SPAMs. The network should be monitored for • Virus Attack Any virus infection and passing of malicious code through messaging solution shall be monitored at the gateway level or user contains of virus infection shall be logged at the help desk system and collated every quarter. Denial of Service Attack Non availability of any services shall be analysed and forensic evidence shall be examined to check whether it was due to

Definition

Service Level Requirement

Measurement of Service Level Parameter

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RFP for SWAN- TPA

external DoS attack • Compromise/Defacement of website. Any Changes to web panes shall be tracked and monitored and unauthorized changes shall be analyzed. • Intrusion of (Compromise of any kind of data hosted by PA WAN) • SPAM statistics or a quarter shall be monitored through reports generated by Anti SPAM software. The penalty shall be applicable on per instance basis. Incident Virus Attack (more than 15 in a quarter) Denial of Service Attack Compromise/Defacement of Website Data Theft (Compromise of any kind of data hosted by PAWAN) Intrusion Spam >=95% >=90% and <95% >=80% and <90% >=70% and <80% <70%

Penalty Rs 10,000 Rs 10,000 Rs 1,00,000 Rs 50,000 Rs 1,00,000 Nil Rs 10,000 Rs 20,000 Rs 30,000 Rs 50,000

Penalty for nonachievement of Service Level Requirement

3.6 Key Stakeholders
The Punjab State E-Governance Society (PSEGS) is the nodal agency of the Government of Punjab, designated for overseeing the implementation of PAWAN as part of NeGP,with Project manager Mr Amarjeet Singh. And the Implementing agency is HCL Infosystems Ltd.

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4 Bidding Details
The bidding details shall be as per the following table: # 1. Heading RFP authority 2. Correspondence address Details Issuing Punjab State E-Governance Society (PSEGS) Government of Punjab
Punjab State E-Governance Society (PSEGS) Government of Punjab, SCO 193-195, Sector 34-A, Chandigarh Punjab 160 034 Ph No: 0172-2604395, ext- 305 FAX No: 0172-2646320 E-Mail: info.pawan@punjabmail.gov.in

3. 4. 5.

RFP Name RFP Refer. no.

Selection of SWAN TPA (from DIT Empanelled Agencies) PSEGS/PAWAN/TPA/2008

Date of issue of 4th August, 2008 RFP 12th August 2008 (12:00 Hours) 20th August 2008 (upto 12.00 Hours)

6.

Date/time of pre-bid conference

7.

Last date/time for receipt of bids

8.

Date/time opening

for

bid 20th August 2008 (15.00 Hours) of 25th August 2008 (10.00 Hours) (Committee Room at correspondence address

9.

Date/Venue Presentation

mentioned at sr no. 2 above) 10. Details submitted to be Sealed bids shall be submitted by the bidder; the financial bid shall be sealed separately and submitted along with other bid details in a larger sealed bid. The bid shall comprise of the following: a. Checklist as provided in the Annexure. b. Cover letter in the format as given in Annexure c. Proof (Board resolution/ Power of attorney) stating that the person signing the bid is an authorized representative of the bidder. d. EMD.

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RFP for SWAN- TPA # Heading Details e. Undertaking stating that the bidder is not the state SWAN operator / network equipment OEM or any Consortium member / any partner of network equipment OEM f. Key resources proposed and resource

deployment plan g. Sealed Financial bid in the format as given in Annexure 11. Number of copies The entire bid shall be submitted in 1 original and 1 copy of the original bid. All pages of both the original and copy shall be signed by an authorized signatory. In case of any discrepancies between the original and the copy, the contents of the original bid shall govern. The bid envelope containing the copy of the original bid should be clearly marked “Copy”, the original bid envelope should accordingly be marked “Original bid” 12. Envelope heading The financial proposal should be clearly marked and should contain a label stating “Financial Proposal – To be Opened in presence of the SWAN TPA Evaluation Committee”. The overall bid envelope shall contain a label stating “Bid for selection of TPA for SWAN”. The name and address of the bidder should be written on the envelope along with the address of the RFP issuing authority. 13. Language proposal of Proposals shall be submitted in English. The original proposal shall be prepared in indelible ink. It shall contain no inter-lineation or overwriting, except as necessary to correct errors made by the bidder itself. Any such corrections must be initialed by the person (or persons) who sign(s) the proposals. An authorized representative of the bidder shall initial all pages of the proposal. The representative’s authorization should be confirmed by a written letter of authorization accompanying the bid. 14. EMD details The Bidders shall furnish, Earnest Money Deposit

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RFP for SWAN- TPA # Heading Details (EMD) of <Rs.6,00,000.00/-(Rupees Six Lac only) in the form of demand draft, from a commercial scheduled bank, drawn in favour of Member Secretary PSEGS, payable at Chandigarh. A separate DD of Rs.5,000.00/(Rupees Five Thousand only) shall be furnished as Tender Document Fee (non-refundable). The demand draft should be valid for 6 months. The bidder would be disqualified in the pre-qualification process if the EMD is not submitted along with the bid.

Unsuccessful Bidder’s EMD (bid security) will be discharged / returned as promptly as possible as but not later than 60 days after the award of the contract to the successful bidder.

No interest will be payable by the PSEGS/GoP on the amount of the Bid Security.

The bid security may be forfeited: 1 If a Bidder withdraws its bid or increases its quoted prices during the period of bid validity or its extended period without the explicit consent of the department, if any; or 2 In the case of a successful Bidder, if it fails within the specified time limit to:
a b

Sign the Agreement or, Furnish the required Performance Bank

Guarantee 15. Key details resource a. The bidder must provide the detailed CVs of the key resources for project proposed. The Profiles of the Core team members should match with those furnished in the Technical Proposal for empanelment in the bid process conducted by DIT, GOI for empanelment of consultants. The CVs should be provided in the format as given in Annexure.

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RFP for SWAN- TPA # Heading Details

b. Besides the bidder must also provide the number of the other resources it proposes to deploy for the project and their profile.

c. Bidder should also provide the resource deployment plan for the duration of the project. The resource deployment plan should give the number of man months of the core resources and other resources proposed. 16. Financial Bid No changes in the financial bid would be allowed post submission of the bid. The currency for the financial bid should be Indian Rupees.

Bidders shall quote for the entire Project on a single responsibility basis on the following lines: i. Bidders intending for commercial bid should necessarily give the commercial details in the format given in Annexure. All the commercial details should be given in the following format only in accordance to the details and terms and conditions as mentioned in the RFP. ii. The bid should be comprehensive and inclusive for all the services to be provided by the bidder as per scope of his work. The payments would be made to selected bidder on the basis of the bid and further negotiations between the department and the bidder only. No separate payment shall be made for services that are to be delivered by the vendor as part of his scope of work for this project other then the fixed payment for certain

deliverables as detailed in the scope of work and the payment terms of the bidder. iii. The prices quoted shall be inclusive of all taxes, duties and statutory payments incident upon the bidder and it shall be a fixed price bid. Once the

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RFP for SWAN- TPA # Heading Details prices have been tendered, no change /

modification will be entertained for any cause whatsoever (including changes in regulation, tax and duty structure etc.) The prices once provided by the bidder will be valid for the entire period of validity of the bid as defined in the bid document. Further negotiations between the department and bidder may lead to change in the quoted prices. iv. Any revision in the rates of taxes, duties, charges and levies at a later date and during the tenure of the bid will be to the account of the bidder. v. The vendor shall be responsible for the costs towards travel/stay, daily allowance or any other allowances with respect to their staff deployed with respect to the execution of this project before or after the award of the contract.

4.1 Bid Evaluation process and award of contract
The Evaluation Committee(s) constituted by Government of Punjab shall evaluate the bids submitted by the bidders for compliance.

The evaluation of the bids shall be carried out as detailed below

Preliminary evaluation: 1. The bid documentation furnished by the bidder shall be examined prima facie, to ensure that the bid has been properly sealed and signed and accompanied by relevant documents criteria (cover letter, EMD, authorization/Power of Attorney in favor of bid signatory, other requisite details like resource deployment plan and CVs etc.) to substantiate the compliance with the criteria as explained in this RFP. 2. The bidder should be empanelled with DIT, GoI for providing TPA services for SWAN

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RFP for SWAN- TPA Technical evaluation: 3. Only the bids qualifying the Preliminary Evaluation would be considered for further evaluation. The evaluation committee shall evaluate the bids further based on the documents submitted including the proposed approach and methodology, proposed timelines and proposed resources. 4. The scoring pattern* for the required presentation would be as per the following table Technical Evaluation Criteria Criteria A. Technical Score by DIT (GoI Empanelment) B. Proposal and Presentation to State 1 Understanding of SWAN and TPA requirements 2 E-Gov Consultancy experience 3 Experience in SWAN related consulting 4 IT Audit, Security & SLA monitoring and consultancy experience in Govt IT Projects 5 State specific approach and methodology 6 Proposed Team & Staffing Schedule Total Marks of Technical Evaluation 200 100 Total Marks 100 Break-up 10 20 10 20

20 20 -

Financial evaluation: 5. The financial evaluation shall be done based on the details submitted by the bidder as per the format provided in Annexure 3. The calculation for financial evaluation shall be for the entire duration of 5 years of the project. The proposal with lowest Total Cost (TC) proposed in Annexure - 3 will be designated as L1 and will be awarded a Financial Score (FS) of 100. 6. Financial Scores for other technically qualified bidders will be normalized as per details at Annexure – 4.

Award of Contract: 7. The methodology for award of contract is detailed in Annexure 4. After evaluation of all accepted proposals by the evaluation committee, the contract may be awarded to the most responsive bidder (having the highest overall

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RFP for SWAN- TPA score ‘S’, as explained in Annexure 4) meeting all the requirements as per RFP.

8. Notification of Award: The acceptance of a tender, subject to contract, will be communicated in writing at the address supplied by the bidder in the bid document. Any change of address of the Bidder, should therefore be promptly notified to the State.

9. Signing of contract: The Most Responsive Bidder shall be required to enter into a contract, including any agreements reached during the negotiation

process, if any with the Authorized Representative, GoP , within thirty (30) days of the award of the contract or within such extended period, as may be specified by the Authorized Representative, GoP. This contract shall be on the basis of this document, the Bid of the Bidder, the letter of intent and such other terms and conditions as may be determined by the Authorized Representative, GoP to be necessary for the due performance of the work, as envisaged herein and in accordance with the Bid and the acceptance thereof. The Letter of Intent cum Preliminary Agreement will be in accordance with the format at Annexure 7.

Note: 1. Government of Punjab reserves the right to accept or reject any Bid, and to annul the bidding process and reject all Bids at any time prior to award of Contract, without thereby incurring any liability to the affected Bidder or Bidders or any obligation to inform the affected Bidder or Bidders of the grounds for department’s action.

2. Failure to agree with the Terms & Conditions of the RFP/Contract: Failure of the successful Bidder to agree with the Terms & Conditions of the RFP/Contract shall constitute sufficient grounds for the annulment of the award, forfeiture of the EMD and GoP may make the award to the next Best Value Bidder or call for new Bids.

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5 General Terms and conditions
The terms and conditions given in the RFP and subsequent corrigendum released by Department of Information Technology, Government of India for empanelment of consultants for Third Party Audit of SWAN shall apply. The main clauses are as follows:

5.1 One Proposal per Bidder
Each bidder shall submit only one Proposal. The bidder who submits or participates in more than one Proposal will be disqualified..

5.2 Cost of Proposal
The bidder shall bear all costs associated with the preparation and submission of its Proposal, including site visits, and the GoP will in no case be responsible or liable for those costs, regardless of the conduct or outcome of the proposal process.

5.3 Amendment of RFP Documents
At any time prior to the deadline for submission of Proposal, the GoP may amend the RFP document by issuing suitable Addenda.

Any addenda thus issued shall be part of the RFP document, and shall be communicated in writing or by facsimile to all bidders. The bidder shall promptly acknowledge receipt of each Addendum by facsimile to the RFP issuing authority. Failure to acknowledge receipt of each Addendum shall be interpreted as receipt of the Addendum by the bidder and no claim will be entertained or accepted in this regard.

To give bidders reasonable time in which to take an Addendum into account in preparing their Proposals, the Department shall extend if necessary, the deadline for submission of Proposals.

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5.4 Limits on Promotion
The bidder will not make any reference to the department or this procurement or resulting contract in any literature, promotional material, brochures, sales presentation or the like without the express prior written consent of the authorized representative of GoP. The bidder shall not perform any kind of promotion, publicity or advertising etc. at the department field offices through any kinds of hoardings, banners or the like without the express prior written consent of the same.

5.5 Use & Release of Bidder Submissions
GoP is not liable for any cost incurred by the bidder in the preparation and production of the Proposal, the preparation or execution of any benchmark demonstrations, simulation or training service or for any work performed prior to the execution of a formal contract. All materials submitted become the property of the GoP and may be returned at his sole discretion. The content of each bidder’s Proposal will be held in strict confidence during the evaluation process, and details of the Proposals will not be discussed outside the evaluation process.

5.6 Deadline for submission of proposals
Proposals must be received by the RFP issuing authority at the address specified in the RFP no later than the time and date stipulated in the RFP. The authorized authority may, in exceptional circumstances and at his discretion, extend the deadline for submission of Proposals by issuing an Addendum or by intimating all bidders who have been provided the Proposal Documents, in writing or by facsimile in accordance with the RFP requirements. In this case, all rights and obligations of the department and the bidders previously subject to the original deadline will thereafter be subject to the deadline as extended.

5.7 Late proposals
Any Proposal received by the RFP issuing authority after the deadline for submission of Proposals prescribed in RFP will be summarily rejected and returned unopened to the bidder.

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5.8 Modification and withdrawal of bids
• The bidder may modify or withdraw its Bid after the Bid's submission, provided that written notice of the modification or withdrawal is received by department prior to the deadline prescribed for submission of Bids. • The bidder’s modification or withdrawal notice shall be prepared, sealed, marked and dispatched in accordance with the provisions of this Section. A withdrawal notice may also be sent by fax or email but should be followed by a duly signed confirmation copy not later than the deadline for submission of Bids. • No Bid may be modified subsequent to the deadline for submission of Bids, without the explicit consent of the department in this regards. No Bid may be withdrawn in the interval between the deadline for submission of Bids and the expiration of the period of Bid validity specified by the Bidder on the Bid Form.

5.9 Process to Be Confidential
Information relating to the examination, clarification, evaluation and comparison of Proposals, and recommendations for the award of the project shall not be disclosed to Bidders or any other persons not officially concerned with such process until the award to the successful Bidder has been announced.

5.10 Correction of Errors
Bidders are advised to exercise greatest care in entering the pricing figures. No excuse that mistakes have been made or requests for prices to be corrected will be entertained after the quotations are opened. All corrections, if any, should be

initialed by the person signing the bid form before submission, failing which the figures for such items may not be considered.

Arithmetic errors in bids will be corrected as follows:
•

Where there is a discrepancy between the amounts in figures and in words, the amount in words shall govern.

•

Where there is a discrepancy between the unit rate and the line item total resulting from multiplying the unit rate by the quantity, the unit rate will govern Page 39 of 76

RFP for SWAN- TPA unless, in the opinion of department, there is obviously a gross error such as a misplacement of a decimal point, in which case the line item total will govern.
•

The amount stated in the tender form, adjusted in accordance with the above procedure, shall be considered as binding, unless it causes the overall tender price to rise, in which case the bid price shall govern.

5.11 Contacting Department
Any effort by bidders to influence the officials in the examination, evaluation, ranking of Proposals, and recommendation for award of Contract may result in the rejection of the Bidder’s Proposal. Queries, requests if any regarding the bid should be forwarded to the RFP issuing authority at the address specified in this RFP.

5.12 Disqualification
The bid is liable to be disqualified if:
• •

Not submitted in accordance with this RFP. During validity of the bid or its extended period, if any, the bidder increases his quoted prices without the consent of department to change the bid quote.

• • • • •

The bidder puts his own conditions with the bid. Bid received in incomplete form or not accompanied by EMD. Bid received after due date and time. Bid not accompanied by all requisite documents. Awardee of the contract qualifies the letter of acceptance of the contract with his conditions.

•

Bidder fails to enter into a contract within 30 working days of the date of notice of the award of tender or within such extended period, as may be specified by an authorized representative.

5.13 Performance Bank Guarantee
1. The successful bidder shall at his own expense deposit with GoP, within thirty (30) working days of the date of notice of award of the contract or prior to signing of the contract whichever is earlier, an unconditional and irrevocable Performance

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RFP for SWAN- TPA Bank Guarantee (PBG) from a Nationalized bank payable on demand, for the due performance and fulfillment of the contract by the bidder. 2. The performance guarantee shall be denominated in the currency of the Contract and shall be by bank guarantee. 3. This Performance Bank Guarantee will be for an amount of Rs. ___ (Rupees ____ only) (The PBG will be 2% of the amount quoted by the L1 Bidder). All charges whatsoever such as premium; commission etc. with respect to the Performance Bank Guarantee shall be borne by the bidder. 4. The performance bank guarantee shall be valid till the end of six months after the period of end of contract. Subject to the terms and conditions in the Performance Bank Guarantee, at the end of six months after the “Transfer”, the Performance Bank Guarantee will lapse automatically. 5. The PBG may be for the whole term of the project (plus six months) or the contract period, whichever is longer 6. The Performance Bank Guarantee may be discharged / returned by GoP upon being satisfied that there has been due performance of the obligations of the Bidder under the contract. However, no interest shall be payable on the Performance Bank Guarantee. 7. In the event of the bidder being unable to service the contract for whatever reason, GoP would evoke the PBG. The department shall notify the Bidder in writing of the exercise of its right to receive such compensation within 14 days, indicating the contractual obligation(s) for which the Bidder is in default. 8. The department shall also be entitled to make recoveries from the Bidder bills , PBG or any other payment due, in case of any error/ omission on bidder’s part

5.14 Liquidated Damages
• In the event Bidder fails to provide the Services in accordance with the Service Standard, Bidder shall be liable for penalty as per the terms and conditions of Service Level Agreements (SLAs) to be agreed between the operator and the administration of GoP. • Department is entitled to withhold (deduct) from the payment due or the Performance Bank Guarantee the liquidated damages that have become due.

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5.15 Termination of Contract
1. Termination for default GoP, without prejudice to any other remedy for breach of Contract or non compliance with service levels, by written notice of default sent to the Bidder, may terminate the Contract fully or in part:
•

If the selected Bidder/ fails to deliver any or all Contracted services as per service standards specified in the Contract or

•

If the selected Bidder/ fails to perform any other obligation(s) under the Contract as per the contract timeline and for the period of contract, or

•

If the Bidder/ selected Bidder has engaged in corrupt or fraudulent practices in competing for or in executing the Contract

In the event GoP terminates the Contract in whole or in part, GoP may procure, upon such terms and in such manner as it deems appropriate, services similar to those undelivered, and the selected Bidder shall be liable to GoP for any excess costs for such similar services. However, the Bidder may continue performance of the Contract to the extent not terminated. GoP would not be liable to pay any damages to the selected Bidder in cases comprising Termination for default.

2. Termination for insolvency GoP may at any time terminate the Contract by giving written notice to the selected Bidder/ if the selected Bidder/ becomes bankrupt or otherwise insolvent. In this event, termination will be without compensation to the selected Bidder, provided that such termination will not prejudice or affect any right of action or remedy which has accrued or will accrue there after to the GoP.

3. Termination for Convenience GoP, by written notice sent to the vendor, may terminate the Contract, in whole or in part, at any time for its convenience. The notice of termination shall specify that termination is for its convenience. In case of termination for convenience, GoP would pay to the bidder cost of services provided till the date of the termination. The PBG in such a case would be refunded to the successful bidder.

4. Force Majeure • The successful Bidder shall not be liable for forfeiture of its Performance bank guarantee, Liquidated Damages, or termination for default if and to the extent that Page 42 of 76

RFP for SWAN- TPA its delay in performance or other failure to perform its obligations under the Contract is the result of an event of Force Majeure. • For purposes of this clause, “Force Majeure” means an event beyond the control of the Bidder and not involving the successful Bidder fault or negligence, and not foreseeable. Such events may include, but are not restricted to, acts of the GoP in its sovereign capacity, wars or revolutions, fires, floods, epidemics, quarantine restrictions and freight embargoes. • If a Force Majeure situation arises, the Bidder shall promptly notify the authorized representative of GoP in writing of such condition and the cause thereof. Unless otherwise directed by the authorized representative of GoP in writing, the Bidder shall continue to perform its obligations under the Contract as far as is reasonably practical, and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event.

5.16 Exit Management
1. Purpose 1. This clause sets out the provisions which will apply on expiry or termination of the contract. 2. In the case of termination of contract due to illegality, GoP will decide at that time whether, and if so during what period, the provisions of this clause shall apply. 3. The Parties shall ensure that their respective associated entities, authorized representative of or its nominated agencies and the vendor, carry out their respective obligations set out in this Exit Management Clause.

2. Cooperation and Provision of Information During the exit management period: 1. The vendor will allow GoP or its nominated agencies access to information reasonably required to define the then current mode of operation associated with the provision of the services to enable it to assess the existing services being delivered; 2. Promptly on reasonable request by the GoP or its nominated agencies, the GoP shall provide access to and copies of all information held or controlled by it which have prepared or maintained in accordance with the contract. GoP or its nominated agencies shall be entitled to copy all such information. Such

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RFP for SWAN- TPA information shall include details pertaining to the services rendered and other performance data. The vendor shall permit the department or its nominated agencies and/or any Replacement vendor to have reasonable access to its employees and facilities as reasonably required to understand the methods of delivery of the services employed by the vendor and to assist appropriate knowledge transfer.

3. Confidential Information, Security and Data 1. The vendor will promptly on the commencement of the exit management period supply to the GoP or its nominated agencies the following: a. Information relating to the current services rendered and customer satisfaction surveys and performance data relating to the performance in relation to the services; and b. Documentation relating to Intellectual Property Rights; and c. GoP data and confidential information; and d. All current and updated departmental data as is reasonably required for purposes of the GoP or its nominated agencies transitioning the services to its Replacement vendor in a readily available format; and e. All other information (including but not limited to documents, records and agreements) relating to the services reasonably necessary to enable GoP or its nominated agencies, or its Replacement vendor to carry out due diligence in order to transition the provision of the Services to the GoP or its nominated agencies, or its Replacement Operator (as the case may be). 2. Before the expiry of the exit management period, the Vendor shall deliver to the department or its nominated agencies all new or up-dated materials from the categories set out in point (1) above, and shall not retain any copies thereof, except that the Vendor shall be permitted to retain one copy of such materials for archival purposes only. 3. Before the expiry of the exit management period, unless otherwise provided under the contract, GoP or its nominated agencies shall deliver to the Vendor all forms of Vendor confidential information which is in the possession or control of GoP or its nominated agencies or its users

4. Employees 1. Promptly on reasonable request at any time during the exit management period, the Vendor shall, subject to applicable laws, restraints and regulations (including in particular those relating to privacy) provide to department or its nominated

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RFP for SWAN- TPA agencies a list of all employees (with job titles) of the Vendor dedicated to providing the services at the commencement of the exit management period; 2. Where any national, regional law or regulation relating to the mandatory or automatic transfer of the contracts of employment from the Vendor to the department or its nominees, or a Replacement Vendor ("Transfer Regulation") applies to any or all of the employees of the Vendor, then the Parties shall comply with their respective obligations under such Transfer Regulations. 3. To the extent that any Transfer Regulation does not apply to any employee of the Vendor, the department or its nominated agencies, or its Replacement Vendor may make an offer of employment or contract for services to such employee of the Vendor and the Vendor shall not enforce or impose any contractual provision that would prevent any such employee from being hired by the department or its nominated agencies or any Replacement Vendor

5. Transfer of certain agreements 1. On request by GoP or its nominated agencies, the Vendor shall effect such assignments, transfers, innovations, licences and sub-licenses as GoP may require in favor of GoP or its nominated agencies, or its Replacement Vendor in relation to any equipment lease, maintenance or service provision agreement between Vendor and third party lessors, vendors, or Vendor, and which are related to the services and reasonably necessary for the carrying out of replacement services.

6. Right of Access to Premises 1. At any time during the exit management period, where Assets are located at the Vendor's premises in relations to this project, the Vendor will be obliged to give reasonable rights of access to (or, in the case of Assets located on a third party's premises, procure reasonable rights of access to) GoP or its nominated agencies, and/or any Replacement Vendor in order to inventory the assets or Assets. 2. The Vendor shall also give GoP or its nominated agencies, or any Replacement Vendor right of reasonable access to the Vendor's premises and shall procure the department or its nominated agencies and any Replacement Vendor rights of access to relevant third party premises during the exit management period and for such period of time following termination or expiry of the contract as is reasonably necessary to migrate the services to GoP or its nominated agencies, or a Replacement Vendor.

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RFP for SWAN- TPA 7. General Obligations of the Vendor 1. The Vendor shall provide all such information as may reasonably be necessary to effect as seamless handover as practicable in the circumstances to GoP or its nominated agencies or its replacement Vendor and which the Vendor has in its possession or control at any time during the exit management period. 2. For the purposes of this Clause, anything in the possession or control of any Vendor or associated entity is deemed to be in the possession or control of the Vendor. 3. The Vendor shall commit adequate resources to comply with its obligations under this Exit Management Clause.

8. Exit Management Plan 1. The Vendor shall provide to GoP or its nominated agencies with a recommended exit management plan ("Exit Management Plan") which shall deal with at least the following aspects of exit management in relation to the contract as a whole and in relation to the Project Implementation, the Operation and Management SLA and scope of work. a. A detailed programme of the transfer process that could be used in conjunction with a Replacement Vendor including details of the means to be used to ensure continuing provision of the services throughout the transfer process or until the cessation of the services and of the management structure to be used during the transfer; and b. Plans for communication with such of the Vendor's staff, suppliers, customers and any related third party as are necessary to avoid any material detrimental impact on department’s operations as a result of undertaking the transfer; and c. If applicable, proposed arrangements for the segregation of the Vendor's networks from the networks employed by GoP or its nominated agencies and identification of specific security tasks necessary at termination; and d. Plans for provision of contingent support to the Department or its nominated agencies, and Replacement Vendor for a reasonable period after transfer for the purposes of providing service for replacing the Services. 2. The Vendor shall re-draft the Exit Management Plan annually thereafter to ensure that it is kept relevant and up to date. 3. Each Exit Management Plan shall be presented by the Vendor to and approved by GoP or its nominated agencies. 4. In the event of termination or expiry of the contract each Party shall comply with the Exit Management Plan.

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RFP for SWAN- TPA 5. During the exit management period, the Vendor shall use its best efforts to deliver the services. 6. Payments during the Exit Management period shall be made in accordance with the Terms of Payment Clause. 7. This Exit Management plan shall be furnished in writing to the GoP or its nominated agencies within 90 days from the Effective Date of the contract.

5.17 Confidentiality
The Bidder shall not use or disclose to any third party, except for the purpose of the observance of these terms and Conditions any confidential information of the GoP.

5.18 Responsibility for safe custody and integrity of data
• The Bidder shall not, without prior written consent from GoP, disclose the Contract, or any provision thereof, or any specification, plan, drawing, pattern, sample or information furnished by or on behalf of the department in connection therewith, to any person other than a person employed by the Bidder in the performance of the Contract. Disclosure to any such employed person shall be made in confidence and shall extend only so far, as may be necessary for purposes of such performance. • The Bidder shall not, without prior written consent of department, make use of any document or information made available for the project, except for purposes of performing the Contract. • All project related documents issued by department, other than the Contract itself, shall remain the property of the department and shall be returned (in all copies) to department on completion of the Bidder’s performance under the Contract if so required by the department.

5.19 Contract amendment
No variation in or modification of the terms of the Contract shall be made except by written amendment signed by the parties.

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5.20 Resolution of disputes
• GoP and the selected Bidder shall make every effort to resolve amicably by direct informal negotiation any disagreement or dispute arising between them under or in connection with the Contract. • If, after thirty (30) days from the commencement of such informal negotiations, the Department and the selected Bidder have been unable to amicably resolve dispute, either party may require that the dispute be referred for resolution to the formal mechanisms, which may include, but are not restricted to, conciliation mediated by a third party acceptable to both, or in accordance with the Arbitration and Conciliation Act, 1996. In case of non agreement on the third party arbitrator, Government of Punjab would be the sole arbitrator. All Arbitration proceedings shall be held at Punjab and the language of the arbitration proceedings and that of all documents and communications between the parties shall be in English • In case the issues are not resolved in the arbitration proceedings then any further legal action by the parties shall be restricted to the jurisdiction of the Court in Punjab.

5.21 Insurance Requirement
Vendor shall maintain standard forms of comprehensive insurance including liability insurance, system and facility insurance and any other insurance for the personnel, assets, data, software, etc. and submit the list of all the insured items to GoP prior to the start of operations. Vendor shall take and keep effective all the insurances during the period of the Contract.

5.22 Notices
Any notice given by one party to the other pursuant to this Contract shall be sent to the other party in writing or facsimile or email and confirmed in writing to the party’s address. A notice shall be effective from the date when delivered, tendered or affixed on notice board whichever is earlier.

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5.23 Interpretation of Clauses
In case of any ambiguity in the interpretation of any of the clauses in the bid document, Government of Punjab’s/ PSEGS’s interpretation of the clauses shall be final and binding on all parties.

5.24 Third Party Claims
The vendor shall indemnify GoP against all third-party claims of infringement of patent, trademark or industrial design rights arising from use of the Goods or any part thereof in reference to this project in India.

5.25 Payment Terms
The payment to the selected TPA shall be processed on quarterly basis on submission of report and fulfillment of other contractual obligations. S. No. Activity Percentage of amount to be released 1 Mobilization Advance on signing of Contract 2 End of Every Quarter (subsequent to first two quarters) Equivalent to payment for Two Quarters Payment for the Quarter

5.26 Penalty
The time schedule for the entire project and for the major activities will be agreed upon for the project between the state and the TPA. In case of any delay solely on account of TPA fault a penalty of 10% will be imposed for delay of every twelve (12) weeks’ or part thereof, subject to a maximum of Thirty Six (36) weeks’ delay from the scheduled target date. Beyond a delay of thirty six (36) weeks, State reserve the right to either terminate the project or ask the TPA to complete the SWAN independent audit and performance monitoring project without any extra fee. Beyond a delay of thirty six (36) weeks, State reserve the right to either terminate the project or ask the TPA to complete the SWAN independent audit and performance monitoring project without any extra fee: Page 49 of 76

RFP for SWAN- TPA a. In the event of DIT/States deciding to continue the project, the penalty so computed based on the number of weeks’ of actual delay will be deducted from the balance fee payable to the TPA. b. In the event of State deciding to terminate the project, the TPA will have to return the mobilization advance along with an interest of 9% p.a. plus the penalty so computed based on the number of weeks’ of actual delay, failing which DIT/States reserves the right to invoke the bank guarantee submitted by the TPA and initiate action to recover the balance amount.

In case of delays in the project not attributable to the TPA, State may take final decision on the additional costs for the time overrun on a monthly basis (computation will be as per the quarterly payment). In case of inordinate delays beyond 12 months from the date of issue of the work order, not attributable to the TPA, the TPA would be permitted to hand over the due project deliverables at that point of time to DIT/States and withdraw from the project after receiving the fees based on completed milestones. Further, in case of inordinate delay beyond 9 months of the allotted time schedule of the Independent Audit project, if State feels that the TPA may not be able to complete the project, then State may terminate the TPA from the respective independent audit and performance monitoring project. State shall have a right to prematurely close this Project without assigning any reason. In case of premature closure of the project by DIT/States, it shall reimburse to the TPA the fee based on the milestone percentages as per the Work Order and or milestone for which only part of the work has been completed by the TPA at the time of foreclosure, fee based on the proportion of the effort completed by the TPA, shall be paid.

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Annexure 1: Checklist
The bidder should attach following checklist for compliance with important criterion along with the bid to be submitted:

S. No. Item

Complied (Yes/ No)

Remarks

1. 2.

Cover letter All pages of bid are numbered, signed by authorized signatory and bids are sealed properly

3.

Proof of authorized signatory (Power of attorney/ Board declaration)

4.

EMD and Draft for RFP cost (if not paid already)

5.

Undertaking stating that the bidder is not the state SWAN operator or any of its associated SI/ Consortium member

6.

Proof of empanelment of consultants by the DIT, GoI for TPA SWAN

7.

CVs of Key resources proposed, Details on the total number of resources

proposed and resource deployment plan 8. 9. Sealed Financial bid One sealed original bid envelope and One sealed copy of the bid envelope is submitted in a single envelope 10. The bid is being submitted in consortium

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Annexure 2: Cover letter format
To <Address>

Dear Sir,

Ref: Bid for RFP – For the Selection of Consultant for TPA audit of SWAN

Having examined the Bid Document, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to execute the project in line with our roles and responsibilities as defined in the bid document <Reference> for a period of 5 years. We attach hereby the Commercial bid Response as required by the bid document, which constitutes our bid. We undertake, if our Bid is accepted, to adhere to the implementation plan (Key Events/ Activities and dates of the project) put forward in the RFP or such adjusted plan as may subsequently be mutually agreed between us and transport department or its appointed representatives. If our Bid is accepted, we will obtain a performance bank guarantee in the format given in the Bid Document issued by a nationalized bank in India, acceptable to transport department, for a sum of INR <___> (Rupees ____ only), for the due performance of the contract. We agree for unconditional acceptance of all the terms and conditions in the Bid document and also agree to abide by this Bid Response for a period of SIX MONTHS from the date fixed for Bid opening and it shall remain binding upon us. Until within this period a formal contract is prepared and executed, this Bid Response, together with your written acceptance thereof in your notification of award, shall constitute a binding contract between us. We agree that you are not bound to accept the lowest or any Bid Response you may receive. We also agree that you reserve the right in absolute sense to reject all or any of the products/ services specified in the Bid Response without assigning any reason whatsoever. It is hereby confirmed that I/We are entitled to act on behalf of our corporation/company /firm/organization and empowered to sign this document as well as such other documents which may be required in this connection.

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RFP for SWAN- TPA Dated this (Signature) …………………………. (In the capacity of) Day of …………………..2006

Duly authorized to sign the Bid Response for and on behalf of: ………………………………………………………………………………………………… …………… (Name and address of Tendering Company) Seal/Stamp of Tenderer Witness signature: ……………………………………………………. Witness name: Witness address: ……………………………………………………… ………………………………………………………

Attachments: Board resolution delegating signing powers to authorized signatures Bid Technical Response

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Annexure 3: Financial Bid format
<The bid format below for financial evaluation is on yearly basis per SHW/ DHW/ BHW because number of blocks may merge/ de-merge in which case the payment shall be made as per actual. For evaluation purpose however, the current data shall be used.>

Following table shall be used for submission of financial bid from the bidders. All Taxes & Charges (statutory levies by Centre/State) will be included in the bids submitted by the prospective TPA/bidder:

S. No. 1 2 3 4

Description S =Charges for SHQ (Per Annum) D= Charges per DHQ (Per Annum) B = Charges per BHQ (Per Annum) Total Cost (TC) for Five Years (Total TC =

INR

overall financial bid considering all the [(S*5) + (D*5*<<no. of DHQs>>) + SHQ, DHQ and BHQ PoPs) (B*5*<<no. of BHQs>>)]

Note : All payments, as per payment terms, will be subject to TDS wherever applicable.

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Annexure 4: Award of Order
1 The final score used for calculating the most responsive bid shall be calculated based on a Quality Cum Cost based evaluation as explained in this Annexure, following table shows the weightage to be used for calculating the total overall score of the bidders:

S. No. 1

Description Normalised Technical Score as per DIT, GoI Empanelment

Weightage 15%

2 3

Presentation to DIT, GoP Normalized Financial Bid

15% @@ 70%

@@

Breakup of these marks as per clause 4.1 (4) of this RFP

2

The Normalization of Technical and Financial score shall be done by awarding maximum marks to the bidder having highest technical score and lowest financial bid respectively.

3

The total score of a bidder under consideration shall be arrived by using the following formulae:

Total score, S = 15*(Technical score of bidder/ Highest Technical score) + 15*(Total Presentation Marks to Bidder/Total Maximum Presentation Marks to any bidder) + 70*(Total Cost of Lowest Bidder in Financial Bid / Total Cost of bidder in Financial Bid). The Total Score will be rounded off to two decimal places.

4

The bidder having the highest overall score ‘S’ shall be invited for negotiations/ awarded contract. In case of a tie, bidder with lower Total Cost in Financial Bid will be considered first.

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Annexure 5: CV format

1.

Proposed Position [only one candidate shall be nominated for each

position]:

2.

Name of Firm [Insert name of firm proposing the staff]:

3.

Name of Staff [Insert full name]:

4.

Date of Birth:

Nationality:

5.

Education [Indicate college/university and other relevant specialized

education of staff member, giving names of institutions, degrees obtained, and dates of obtainment]:

6.

Membership of Professional Associations:

7.

Other Training [Indicate significant training since degrees under “5 –

Education” were obtained]: 8. Countries of Work Experience: [List countries where staff has worked in

the last ten years]: 9. Languages [For each language indicate proficiency: good, fair, or poor in

speaking, reading, and writing]: 10. Employment Record [Starting with present position, list in reverse order

every employment held by staff member since graduation, giving for each employment (see format here below): dates of employment, name of employing organization, positions held, Project handled.]:

From [Year]: Employer: Positions held: 11.

To [Year]:

Detailed Tasks

12. Work Undertaken that Best Illustrates Capability to Handle the Tasks Assigned

Assigned

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RFP for SWAN- TPA [Among the assignments in which the staff has been [List all tasks to be performed under this assignment] involved, indicate the following information for those assignments thdeat best illustrate staff capability to handle the project]

Name of assignment or project: Year: Location: Client: Main project features: Positions held: Activities performed:

13.

Staff is resident / native of <__>: Yes or No

14.

Certification:

I, the undersigned, certify that to the best of my knowledge and belief, this CV correctly describes myself, my qualifications, and my experience. I understand that any wilful misstatement described herein may lead to my disqualification or dismissal, if engaged.

Date: [Signature of staff member or authorized representative of the staff] Day/Month/Year

Full name of authorized representative:

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Annexure 6: BOM

SNC BILL OF MATERIAL
SNO 1 Product SNC Core Router 7609-VPN+-K9 CF-ADAPTER-SP WS-SUP720-3B CF-ADAPTER-SP WS-CAC-3000W CAB-AC-2500W-EU S763AIK9-12218SXF 7600-SIP-200 MEM-SIP-200-512M SPA1XCHSTM1/OC3 SFP-OC3-SR WS-SUP720-3B MEM-C6KCPTFL512M BF-S720-64MB-RP MEM-S2-512MB MEM-MSFC2-512MB MEM-C6KCPTFL512M BF-S720-64MB-RP MEM-S2-512MB MEM-MSFC2-512MB 7600-SPA 7600-SSC-400 SPA-IPSEC-2G IOS-CVPN-CLIENTK9 2 Internet Router CISCO3845HSEC/K9 HWIC-4T CAB-SS-V35MT PWR-3845-AC/2 CAB-ACE S384AISK9-12403 PWR-3845-AC MEM3800-256DINCL Description Cisco 7609 IPSec VPN System Bundle SP adapter with compact flash for SUP720 Catalyst 6500 / Cisco 7600 Supervisor 720 Fabric MSFC3 PFC3B SP adapter with compact flash for SUP720 Catalyst 6500 3000W AC power supply Power Cord, 250Vac 16A, Europe Cisco 7600-SUP720 IOS ADVANCED IP SERVICES SSH Cisco 7600 Series SPA Interface Processor-200 512MB Memory for 7600 SIP-200 1-port Channelized STM-1/OC-3c to DS0 Shared Port Adapter OC3/STM1 SFP, Single-mode fiber, Short Reach Catalyst 6500 / Cisco 7600 Supervisor 720 Fabric MSFC3 PFC3B Catalyst 6500 Sup720/Sup32 Compact Flash Mem 512MB Bootflash for SUP720-64MB-RP Catalyst 6500 512MB DRAM on the Supervisor (SUP2 or SUP720) Catalyst 6500 512MB DRAM on the MSFC2 or SUP720 MSFC3 Catalyst 6500 Sup720/Sup32 Compact Flash Mem 512MB Bootflash for SUP720-64MB-RP Catalyst 6500 512MB DRAM on the Supervisor (SUP2 or SUP720) Catalyst 6500 512MB DRAM on the MSFC2 or SUP720 MSFC3 SPA for Cisco 7600; No Physical Part; For Tracking Only Cisco 7600/6500 Services SPA Carrier Card (6 Gbps) Cisco 7600 / Catalyst 6500 IPSec VPN SPA - DES/3DES/AES VPN Software Client for IOS Security Bundles Quantity 1 1 1 1 1 2 2 1 2 1 4 4 1 1 1 1 1 1 1 1 1 1 1 1 1 1 3845 Security Bundle,AIM-VPN-HPII-PLUS,Adv. IP Serv,64F/256D 4-Port Serial HWIC V.35 Cable, DTE Male to Smart Serial, 10 Feet Cisco3845 redundant AC power supply Power Cord Europe Cisco 3845 ADVANCED IP SERVICES Cisco 3845 AC power supply 256BM SDRAM default memory for 3800 1 1 2 1 2 1 1 1

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RFP for SWAN- TPA
MEM3800-64CFINCL AIM-VPN/HPII-PLUS ROUTER-SDM

64MB Cisco 3800 Compact Flash Memory Default DES/3DES/AES VPN Encryption/Compression Device manager for routers

1 1 1

3

DNC Core Switch WS-C6509-E S733ZK9M12217SXB WS-SUP720-3B CF-ADAPTER-SP WS-SUP720-3B CF-ADAPTER-SP WS-X6748-GE-TX MEM-XCEF720256M WS-F6700-DFC3B WS-C6509-E-FAN WS-CAC-3000W CAB-AC-2500W-INT BF-S720-64MB-SP BF-S720-64MB-RP MEM-S2-512MB MEM-MSFC2-512MB BF-S720-64MB-SP BF-S720-64MB-RP MEM-S2-512MB MEM-MSFC2-512MB Catalyst 6500 Enhanced 9-slot chassis,15RU,no PS,no Fan Tray Cisco CAT6000-SUP720 IOS ADV IP W/MPLS/IPV6/SSH/3DES + BGP Catalyst 6500 / Cisco 7600 Supervisor 720 Fabric MSFC3 PFC3B SP adapter with compact flash for SUP720 Catalyst 6500 / Cisco 7600 Supervisor 720 Fabric MSFC3 PFC3B SP adapter with compact flash for SUP720 Cat6500 48-port 10/100/1000 GE Mod: fabric enabled, RJ-45 Catalyst 6500 256MB DDR, xCEF720 (67xx interface, DFC3A) Catalyst 6500 Dist Fwd Card, 256K Routes for WS-X67xx Catalyst 6509-E Chassis Fan Tray Catalyst 6500 3000W AC power supply Power Cord, 250Vac 16A, INTL Bootflash for SUP720 - 64MB-SP Bootflash for SUP720-64MB-RP Catalyst 6500 512MB DRAM on the Supervisor (SUP2 or SUP720) Catalyst 6500 512MB DRAM on the MSFC2 or SUP720 MSFC3 Bootflash for SUP720 - 64MB-SP Bootflash for SUP720-64MB-RP Catalyst 6500 512MB DRAM on the Supervisor (SUP2 or SUP720) Catalyst 6500 512MB DRAM on the MSFC2 or SUP720 MSFC3

1 1 1 1 1 1 1 1 1 1 1 2 2 1 1 1 1 1 1 1 1

GLC-SX-MM=
4 LAN Switch

GE SFP, LC connector SX transceiver

4
3

WS-C3560-24PS-S
CAB-ACE GLC-LH-SM= Authentication Server Software CSACS-4.1-WIN-K9 RAS Server CISCO3845HSEC/K9 NM-16AM-V2 CAB-ACE S384AISK9-12403 PWR-3845-AC MEM3800-256DINCL

Catalyst 3560 24 10/100 PoE + 2 SFP Standard Image
Power Cord Europe GE SFP,LC connector LX/LH transceiver

1
1 2

5

CiscoSecure ACS 4.1 for Windows

1 1 1

6

3845 Security Bundle,AIM-VPN-HPII-PLUS,Adv. IP Serv,64F/256D 16 port Analog Modem Network Module with V.92 Power Cord Europe Cisco 3845 ADVANCED IP SERVICES Cisco 3845 AC power supply 256BM SDRAM default memory for 3800

1 1 1 1 1 1

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RFP for SWAN- TPA
MEM3800-64CFINCL AIM-VPN/HPII-PLUS ROUTER-SDM 7 Firewall PIX-535-UR-GE-BUN PIX-535-AA-GE-BUN CAB-ACE PIX-VPN-3DES SF-PIX-7.1 PIX-VPN-CLNT-K9 PIX-VAC-PLUS PIX-1GE PIX-1GE PIX-1GE PIX-1FE PIX-1FE PIX-535-PWR-AC PIX-535-PWR-AC PIX-535-MEM-512 PIX-535UR-SW CAB-ACE PIX-VPN-3DES SF-PIX-7.1 PIX-VPN-CLNT-K9 PIX-VAC-PLUS PIX-1GE-66 PIX-1GE-66 PIX-1GE-66 PIX-1FE PIX-1FE PIX-535-PWR-AC PIX-535-PWR-AC PIX-535-MEM-512 PIX-535-PWRBLANK PIX-535FO-AA-SW 8 IPS IPS-4255-K9 VPN Solution ASA5520-BUN-K9 CAB-ACE SF-ASA-7.1-K8 ASA5500-SSL-250 ASA-VPN-CLNT-K9 ASA5520-VPN-PL ASA5500-ENCR-K9 SSM-BLANK PIX 535-UR-GE Bundle (Chassis,Unrestr. SW,3 GE+2 FE,VAC+) PIX 535 FO-AA Bun (SW, Act/Act FO Lic, VAC+, 3 GE+2FE, 2 AC) Power Cord Europe PIX 525/535 3DES/AES VPN/SSH/SSL encryption license PIX OS 7.1 for the PIX 525 and 535 Chassis Cisco VPN Client Software (Windows, Solaris, Linux, Mac) PIX 66-MHz DES/3DES/AES VPN Accelerator Card+ (VAC+) PIX Gigabit Ethernet int. card PIX Gigabit Ethernet int. card PIX Gigabit Ethernet int. card PIX 10/100 Fast Ethernet interface card, RJ45 PIX 10/100 Fast Ethernet interface card, RJ45 PIX 535 AC power supply PIX 535 AC power supply PIX 535 512MB RAM memory upgrade (UR only) PIX 535 Unrestricted (UR) feature license Power Cord Europe PIX 525/535 3DES/AES VPN/SSH/SSL encryption license PIX OS 7.1 for the PIX 525 and 535 Chassis Cisco VPN Client Software (Windows, Solaris, Linux, Mac) PIX 66-MHz DES/3DES/AES VPN Accelerator Card+ (VAC+) PIX 66-MHz Gigabit Ethernet int. card, Multimode (SX) SC PIX 66-MHz Gigabit Ethernet int. card, Multimode (SX) SC PIX 66-MHz Gigabit Ethernet int. card, Multimode (SX) SC PIX 10/100 Fast Ethernet interface card, RJ45 PIX 10/100 Fast Ethernet interface card, RJ45 PIX 535 AC power supply PIX 535 AC power supply PIX 535 512MB RAM memory upgrade (UR only) Blank to fill unused power supply slot on PIX 535 PIX 535 Failover-Active/Active License

64MB Cisco 3800 Compact Flash Memory Default DES/3DES/AES VPN Encryption/Compression Device manager for routers

1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1

IPS 4255 Appliance Sensor

9

ASA 5520 Appliance with SW, HA, 4GE+1FE, 3DES/AES Power Cord Europe ASA 5500 Series Software v7.1 ASA 5500 SSL VPN 250 User License Cisco VPN Client Software (Windows, Solaris, Linux, Mac) ASA 5520 VPN Plus 750 Peer License ASA 5500 Strong Encryption License (3DES/AES) ASA/IPS SSM Slot Cover

Page 60 of 76

RFP for SWAN- TPA
ASA-180W-PWR-AC 10a Call Manager Server CALLMANAGER-5.1 MCS7845H2-K9CMA2 CAB-ACE CUOMSM-EVAL-K9 SW-UPS1.0-K9P UCCX-45-CMBUNDLE LIC-CM5.1-7845= LIC-CM-DL-10= LIC-CM-DL-100= LIC-CM-DL-100= ATA186-I2-A ATACAB-EU CISCO2811 S28NAVSK9-12409T FL-INTVVSRV-2811 10b IP Phone CP-7906G CP-PWR-CUBE-3 CP-PWR-CORD-AP= ASA 180W AC Power Supply 1 1 2 2 4 2 2 2 4 4 5 2 1 1 1 1 1 150 1 1 1

Top Level Part Number Used In Ordering Tool HW/SW CallMgr 5.1 7845-H2 Appliance, 0 Seats Power Cord Europe Cisco Unified Operations Mgr And Service Monitor Eval CD Unified Presence Server 1.0 Software - available with CCM 5 Seat IPCCX ENH CCM Bundle - AVAILABLE ONLY WITH CCM License CallMgr 5.1 7845 Appliance, 5,000 seat CallManager Device License - 10 units CallManager Device License - 100 units CallManager Device License - 100 units Cisco ATA 186 2-Port Adaptor, Complex Impedance ATA Power Supply Cable for Continental Europe 2811 w/ AC PWR,2FE,4HWICs,2PVDMs,1NME,2AIMS,IP BASE,64F/256D Cisco 2800 INT VOICE/VIDEO, IPIPGW, TDMIP GW AES Cisco 2811 Integrated VoiceVideo License: Gatekeeper IPIP GW

Cisco IP Phone 7906G IP Phone power transformer for the 7900 phone series 7900 Series Asia Pacific Power Cord

11 A B

Network Management System and Helpdesk System CWLMS-3.0-1.5K-K9 CSMST25-3.1-K9

LMS 3.0 WIN/SOL 1500 Device Restricted CS Mgr 3.1 Enterprise Standard - 25 Device Limit Media Kit CA Spectrum Integrity NOC Unrestricted device management ( Win) CA Spectrum Alarm Notification Manager for Integrity CA Spectrum Single Concurrent Administrator License CA Spectrum Single Concurrent One click Console Operator License CA Spectrum Report Manager for Integrity/Infinity (Server License) CA Spectrum Report Manager Single Concurrent User License CA Spectrum Service Manager for Infinity/Integrity CA eHealth E2E Console CA eHealth Universal Elements CA eHealth Live Health Application CA eHealth Live Health upgrade Elements CA eHealth Service Availability CA eHealth Integration for Spectrum Unicenter Service Desk r11

1 1 1

01 X Tier 3 server 01 X Tier 3 server 03 X Users 05 X Users 01 X Tier 3 server 03 X Tier 3 server 01 X Tier 3 server 02 X Tier 3 server 9000 elements 02 X Tier 3 server 6000 elements 01 X System 01 X Free of Charge 15 x Concurrent Users

1 1 3 5 1 3 1 2 9000 2 6000 1 1 15

Page 61 of 76

RFP for SWAN- TPA
01 X Server 2 X agent 2 X agent 6 X agent 12 Antivirus System 10000 X users 250 X Users Unicenter Service Desk Knowledge Tools CA XOSOft WANSyncHA for SQL** CA XOSOft WANSyncHA for ORACLE** CA XOSOft WANSyncHA for file and print server** 1 2 2 6 1 10000 250

CA Secure Content Manager Suite for the Gateway CA Antivirus

13

Modems HCL

HCL 2 Mbps Leased Line Modems pair

4 1

14

MCU VCSA0801R KIT2012 VNMP4802R VNMP1202R VRMA4802R VRMA1202R VCPV0802R CBL2031 5151-17156-100 5151-21060-700 MGC+50 Base System- 8-slot core system (Chassis/ACpwr/Opr) 8 -Slot Chassis, 19" Rack Mount- Configure the 8-slot chassis for a 19" rack IP+ 48--96 sites @128K OR 48 sites @384K OR 24 sites @768K OR 12 sites @2M MGC+ IP+12 Port Module:--24 sites @128K OR 12 sites @384K OR 6 sites @768K OR 3 sites @2M Audio+48/96 Module-Audio for up to: 48 sites video or 96 sites audio. Audio+12/24 Module-MGC+ "Audio+ module supports 12 ports video or 24 ports voice" Video+ 8 CP8/TX8 Module--Video+8 module - CP, Transcoding and Click&View licenses are included MGC Country Kit - India/S.Africa-MGC Power Cord 250VAC 2.3 Meter (8 ft) India, South Africa WebCommander - Professional-Includes Director, Scheduler and MGC Personal Scheduler. PathNavigator - 500-Pack License-PathNavigator - 500-Pack License (500 registrants and 150 concurrent calls)

1 1 1 1 1 1 1 2 1 1 1 1 3 VSX 7000s: Incl VSX 7000s, 1 microphone array, English remote 29 Inch TV 1 1 3 HCL KVM Switch 8 Ports PS2 Monitor and Keyboard 1 1 4 HCL 19" 42 U Rack with Acessories defined in tender 1 1 Passive Component for networking and Cable Laying

15

Endpoints 2200-22650-024 29FC8RGE

16

KVM Switches HCL KVM

17

RACKS HCL-42U Passive Component

18

Page 62 of 76

RFP for SWAN- TPA
19 UPS Tritronics/BPE/Synergy make as per specs defined in tender 1

20

DG Kirloskar Oil Engines Ltd. make as per specs defined in tender

1

21

AC LG make as per specs defined in tender

1

22

Messaging and Application Solution Messaging & Directory

1 Windows Svr Ent 2003 R2 English OLP # Windows Server CAL 2003 English OLP User CAL Exchange Svr Ent 2007 English OLP Exchange Svr Std 2007 English OLP Exchange CAL 2007 All Languages OLP CAL Windows Server Ent 2003 R2 English OLP ISA Server Ent Ed 2006 English OLP1 Processor License 5 10000 2 2 10000 2 2

Proxy & DNS / Directory

Additional Components

Windows Svr Std 2003 R2 English OLP# SQL Svr Standard Edtn 2005 English OLP 1 Processor License# SQL Svr Standard Edtn 2005 English OLP SQL CAL 2005 English OLP CAL

21 3 5 50

23

Hardware For Application and Messaging
BOM for PROXY SERVER Part Number Product GL 2700 SO server ( Comrade cabinet,Intel Dual core ,5000V chipset with 8 FBDIMM slots ,5 PCI slots Dual Gigabit LAN) A1B01032 ID000571 IC000586 BB000387 IB001013 IB1111 IB001107 GB000488 IB000919 Xeon processor( 3.2 GHz ,2*2 MB L2 1066 FSB) 2 GB DDR2 FBD with ECC 667 MHz[single rank] 147 GB SAS 15 K RPM LSI SCSI U320 DUAL CHANEL CARD RAID Activation keys to enable SAS software RAID 5 LSI RAID SAS 8 Port Controller Rack Mount kit for comrade Single port Gigabit LAN card(PCI-E based)

1
Quantity 1 2 2 3 1 1 1 1 1

BOM FOR DIRECTORY/DNS SERVER Part Number Product GL 2700 SO server ( Comrade cabinet,Intel Dual core ,5000V chipset with 8 FBDIMM slots ,5 PCI slots Dual Gigabit LAN) A1B01032 ID000571 Xeon processor( 3.2 GHz ,2*2 MB L2 1066 FSB)

Quantity 1 2

Page 63 of 76

RFP for SWAN- TPA
IC000586 BB000387 IB001013 IB001107 IB1111 GB000488 2 GB DDR2 FBD with ECC 667 MHz[single rank] 147 GB SAS 15 K RPM LSI SCSI U320 DUAL CHANEL CARD LSI RAID SAS 8 Port Controller RAID Activation keys to enable SAS software RAID 5 Rack Mount kit for comrade 2 3 1 1 1 1

BOM FOR EXCHANGE 2007 HUB/CAS SERVER [MESSAGE SOLUTION] Part Number Product GL 2700 SO server ( Comrade cabinet,Intel Dual core ,5000V chipset with 8 FBDIMM slots ,5 PCI slots Dual Gigabit LAN) A1B01032 ID000571 IC000586 BB000387 IB001013 IB001107 IB1111 GB000488 Xeon processor( 3.2 GHz ,2*2 MB L2 1066 FSB) 2 GB DDR2 FBD with ECC 667 MHz[single rank] 147 GB SAS 15 K RPM LSI SCSI U320 DUAL CHANEL CARD LSI RAID SAS 8 Port Controller RAID Activation keys to enable SAS software RAID 5 Rack Mount kit for comrade QLA 4Gbps HBA Card (PCI-X / PCI-Express Based) Multimode Optic Full Duplex 10Mt LC-LC Multimode Optic FC Cable

Quantity 1 2 4 3 1 1 1 1 2 2

BOM FOR EXCHANGE 2007 MAILBOX SERVER [MESSAGING SOLUTION] Part Number Product GL 2700 SO server ( Comrade cabinet,Intel Dual core ,5000V chipset with 8 FBDIMM slots ,5 PCI slots Dual Gigabit LAN) A1B01032 ID000663 IC000586 BB000390 IB001013 IB001107 IB1111 GB000488 Xeon Quad core processor( 2.66 GHz ,2*4 MB L2 1333 FSB) 2 GB DDR2 FBD with ECC 667 MHz[single rank] 73 GB SAS 15 K RPM LSI SCSI U320 DUAL CHANEL CARD LSI RAID SAS 8 Port Controller RAID Activation keys to enable SAS software RAID 5 Rack Mount kit for comrade QLA 4Gbps HBA Card (PCI-X / PCI-Express Based) Multimode Optic Full Duplex 10Mt LC-LC Multimode Optic FC Cable

Quantity 1 2 8 3 1 1 1 1 2 2

BoM - HCL SAN Array FDA1500- 1 TB
S No
1 2 3 4 5 6

Description
FDA1500,2GB CACHE,3U,15 SLOTS,4X4GBIT/S FC, 2 SP 146GB FIBRE 2G DISK,10KRPM, FOR FDA1500/2500/2900 CACHE BATTERY UPGRADE 24H TO 72H FOR FDA1500 MANAGER WORKGROUP FOR FDA1500, UP TO 2 HOSTS BULL FDA1500/2500/2900 DOC & MANAGER MEDIA DUMMY DISK TRAYS

Qty
1 9 1 1 1 6

Multipathing Software - Needed ,if you put 2 HBA cards per server for High Availability S No Description Qty 2 1 Storeway Multipathing Software for Linux /Windows

Page 64 of 76

RFP for SWAN- TPA
24 Hardware for NMS
Network Fault Management server(number of servers required 2 for main+1 for DR) Part Number Product Description GL 2700 SO server ( Comrade cabinet,Intel 5000V chipset with 8 FBDIMM slots ,5 PCI slots Dual Gigabit LAN) A1B01032 ID000571 Xeon processor( 3.2 GHz ,2*2 MB L2 1066 FSB) IC000586 2 GB DDR2 FBD with ECC 667 MHz BB0000241 146 GB HS Ultra320 wide SCSI HDD 10K GB000488 Rack Mount kit for comrade

1
Quantity 1 2 4 2 1

Central Fault and SLA Management server(number of servers required 2 for main+1 for DR) Part Number Product Description GL 2700 SO server ( Comrade cabinet,Intel 5000V chipset with 8 FBDIMM slots ,5 PCI slots Dual Gigabit LAN) A1B01032 ID000571 Xeon processor( 3.2 GHz ,2*2 MB L2 1066 FSB) IC000586 2 GB DDR2 FBD with ECC 667 MHz BB0000241 146 GB HS Ultra320 wide SCSI HDD 10K GB000488 Rack Mount kit for comrade

Quantity 1 2 2 1 1

Network Performance Management server(number of servers required 2 for main+1 for DR) Part Number Product Description GL 2700 SO server ( Comrade cabinet,Intel 5000V chipset with 8 FBDIMM slots ,5 PCI slots Dual Gigabit LAN) A1B01032 ID000571 Xeon processor( 3.2 GHz ,2*2 MB L2 1066 FSB) IC000586 2 GB DDR2 FBD with ECC 667 MHz BB0000241 146 GB HS Ultra320 wide SCSI HDD 10K GB000488 Rack Mount kit for comrade

Quantity 1 2 4 2 1

Central Service Desk Management server(MS SQL LEFT(number of servers required 2 for main+1 for DR)) Part Number Product Description Quantity GL 2700 SO server ( Comrade cabinet,Intel 5000V chipset with 8 FBDIMM slots ,5 PCI slots Dual Gigabit LAN) A1B01032 1 ID000571 Xeon processor( 3.2 GHz ,2*2 MB L2 1066 FSB) 2 IC000586 2 GB DDR2 FBD with ECC 667 MHz 4 BB0000241 146 GB HS Ultra320 wide SCSI HDD 10K 2 GB000488 Rack Mount kit for comrade 1

Central Security Management server(number of servers required 2 for main+1 for DR) Part Number Product Description GL 4700 HW-2 SCSI server ( Intel Dual core Xeon MP ,E8501 chipset with dual channel U320 onboard,16 DIMM slots, memory mirroring,sparing HOT plugability and RAID, Dual Gigabit LAN,1 serial port, 5 USB port) A1B00971 ID000636 Xeon MP processor( 3.0 GHz ,4 MB L3 800 FSB) IC000586 2 GB DDR2 FBD with ECC 667 MHz[single rank] BB0000220 73 GB HS Ultra320 wide SCSI 10 K RPM GB000488 Rack Mount kit for comrade EB000075

Quantity

1 4 4 1 1

Page 65 of 76

RFP for SWAN- TPA

Central Anti-Virus Console: Part Number Product Description GL 2700 SO server ( Comrade cabinet,Intel 5000V chipset with 8 FBDIMM slots ,5 PCI slots Dual Gigabit LAN) A1B01032 ID000571 Xeon processor( 3.2 GHz ,2*2 MB L2 1066 FSB) IC000585 1 GB DDR2 FBD with ECC 667 MHz BB0000241 146 GB HS Ultra320 wide SCSI HDD 10K GB000488 Rack Mount kit for comrade EB000075

Quantity 1 2 2 1 1

WORK STATION FOR SERVER MANAGEMENT BOM for WORK STATION Porduct code Description infiniti Pro BL 1090, with 4 USB, 1parallel, 1 serial, Integrated Audio A1A00870 port IA001003 Intel 865G Express chipset P4 processor 651supporting EM64T HT(P4, 3.4 GHz, 2 MB L2 cache, ID000499 800 MHz FSB) IC000617 512 MB DDR2 RAM w/o ECC (533 MHz) BB000361 80GB IDE HDD 7200 rpm (SATA 3.0 Gbps) BA000022 3.5 inch 1.44 MB floppy disk drive BC000259 Combo IDE Internal (16x DVD 52X32X52 CDRW) 15" HCL Color Black HCM 582 Black Monitor, Max BG000364 Res:(1024x768)@60Hz BE000212 HCL Membrane PS/2 Keyboard with 107 Keys BF000030 HCL 2 Button Optical USB Mouse with scroll EB000073 Win XP Proff Preloaded with recovery CD

Qnty 1

1 2 1 1 1 1 1 1 1

25

Other Hardware for AAA, Cisco LMS, Cisco Security Manager and Polycom Video Conferencing
Part Number A1B01032 ID000571 IC000585 BB000390 Product GL 2700 SO server ( Comrade cabinet,5000V chipset with 8 FBDIMM slots ,5 PCI slots Dual Gigabit LAN) Intel Xeon Dual core processor( 3.2GHz ,2*2 MB L2 1066 FSB)-5060 1GB DDR2 FBD with ECC 667 MHz 73 GB SAS 15 K RPM

1
Quantity 1 1 4 2

BC000259 BA000022 BG000365 BE000212 BF000030 EB000075

Combo Drive (IDE) 16X DVD Black 1.44 FDD 15" COLOR HCL HCM 580M MPR Monitor(1024x768)@60 Hz HCL PS/2 Membrane Keyboard HCL USB 2 button Optical Black Mouse with a scroll

1 1 1 1 1

Part Number A1B00869

Product GL1400 NH server ( Comrade cabinet ,E7230 chipset with 4 SATA ports ,5 PCI slots ,integrated Dual Gigabit LAN)

Quantity 1

Page 66 of 76

RFP for SWAN- TPA

ID000593 IC000546 BB000361

Intel Pentium Dual core processor( 3.2GHz ,2*2 MB L2 Cache, 800 FSB)-LGA 775(935) 1 GB DDR2 ECC w 667 MHz 80 GB 7200 rpm SATA II

1 2 1

BC000259 BG000365 BE000212 BF000030 EB000075

Combo Drive (IDE) 16X DVD 15" COLOR HCL HCM 580M MPR Monitor(1024x768)@60 Hz HCL PS/2 Membrane Keyboard HCL USB 2 button Optical Black Mouse with a scroll

1 1 1 1

26

Desktops
A1A00870 IA001003 ID000499 IC000617 BB000361 BA000022 BC000259 BG000364 BE000212 BF000030 EB000073 infiniti Pro BL 1090, with 4 USB, 1parallel, 1 serial, Integrated Audio port Intel 865G Express chipset P4 processor 651supporting EM64T HT(P4, 3.4 GHz, 2 MB L2 cache, 800 MHz FSB) 512 MB DDR2 RAM w/o ECC (533 MHz) 80GB IDE HDD 7200 rpm (SATA 3.0 Gbps) 3.5 inch 1.44 MB floppy disk drive Combo IDE Internal (16x DVD 52X32X52 CDRW) 15" HCL Color Black HCM 582 Black Monitor, Max Res:(1024x768)@60Hz HCL Membrane PS/2 Keyboard with 107 Keys HCL 2 Button Optical USB Mouse with scroll Win XP Proff Preloaded with recovery CD

3
1

1 2 1 1 1 1 1 1 1

Page 67 of 76

RFP for SWAN- TPA

DNC BILL OF MATERIAL

SNO

1

Product DNC Core Router Type-1 (Ludhiana, Gurdaspur, Ferozpur - 35, 34, 33 E1 Ports ) (3 Nos) 7206VXRG1/2+VPNK9 PWR-7200/2 CAB-ACE S72AISK9-12406T PA-8T-V35 PA-4T+ PA-MC-8TE1+ CAB-OCT-V35-MT CAB-V35MT PWR-7200 NPE-G1 MEM-NPE-G1-512MB MEM-NPE-G1-FLD64 SA-VAM2+ ROUTER-SDMNODOC

Description

Quantity

7206VXR, NPE-G1, VAM2+, AC pwr, 512 sys mem, SDM Cisco 7200 Redundant AC Power Supply Option (280W) Power Cord Europe Cisco 7200 Series IOS ADVANCED IP SERVICES 8-Port Serial, V.35 Port Adapter 4 Port Serial Port Adapter, Enhanced 8 port multichannel T1/E1 8PRI port adapter 8 Lead Octal Cable and 8 Male V35 DTE Connectors V.35 Cable, DTE, Male, 10 Feet Cisco 7200 AC Power Supply Option 7200 Network Processing Engine with 3 GE/FE/E ports Two 256MB mem modules (512MB total) for NPE-G1 in 7200 Cisco 7200 Compact Flash Disk for NPE-G1, 64 MB Option AES wide key crypto card Device manager for routers (w/o hardcopy doc)

1 6 6 12 6 9 3 3 9 12 6 6 6 6 6 6

2

DNC Core Router Type-2 [9 No.s] --- (29 E1 Ports & Above) 7206VXRG1/2+VPNK9 PWR-7200/2 CAB-ACE S72AISK9-12406T PA-8T-V35 PA-MC-8TE1+ CAB-OCT-V35-MT PWR-7200 NPE-G1 MEM-NPE-G1-512MB MEM-NPE-G1-FLD64 SA-VAM2+ ROUTER-SDMNODOC

7206VXR, NPE-G1, VAM2+, AC pwr, 512 sys mem, SDM Cisco 7200 Redundant AC Power Supply Option (280W) Power Cord Europe Cisco 7200 Series IOS ADVANCED IP SERVICES 8-Port Serial, V.35 Port Adapter 8 port multichannel T1/E1 8PRI port adapter 8 Lead Octal Cable and 8 Male V35 DTE Connectors Cisco 7200 AC Power Supply Option 7200 Network Processing Engine with 3 GE/FE/E ports Two 256MB mem modules (512MB total) for NPE-G1 in 7200 Cisco 7200 Compact Flash Disk for NPE-G1, 64 MB Option AES wide key crypto card Device manager for routers (w/o hardcopy doc)

1 18 18 36 18 27 9 27 18 18 18 18 18 18

3

DNC Core Router Type-3 [8 No.s] --- (28 E1 Ports & Less) 7206VXRG1/2+VPNK9

7206VXR, NPE-G1, VAM2+, AC pwr, 512 sys mem, SDM

1 16

Page 68 of 76

RFP for SWAN- TPA
PWR-7200/2 CAB-ACE S72AISK9-12406T PA-8T-V35 PA-4T+ PA-MC-8TE1+ CAB-OCT-V35-MT CAB-V35MT PWR-7200 NPE-G1 MEM-NPE-G1-512MB MEM-NPE-G1-FLD64 SA-VAM2+ ROUTER-SDMNODOC Cisco 7200 Redundant AC Power Supply Option (280W) Power Cord Europe Cisco 7200 Series IOS ADVANCED IP SERVICES 8-Port Serial, V.35 Port Adapter 4 Port Serial Port Adapter, Enhanced 8 port multichannel T1/E1 8PRI port adapter 8 Lead Octal Cable and 8 Male V35 DTE Connectors V.35 Cable, DTE, Male, 10 Feet Cisco 7200 AC Power Supply Option 7200 Network Processing Engine with 3 GE/FE/E ports Two 256MB mem modules (512MB total) for NPE-G1 in 7200 Cisco 7200 Compact Flash Disk for NPE-G1, 64 MB Option AES wide key crypto card Device manager for routers (w/o hardcopy doc) 16 32 16 16 8 8 16 32 16 16 16 16 16 16

4

LAN Switch

20

WS-C3560-24PS-S
CAB-ACE GLC-LH-SM= 5 Endpoints with TV 2200-22650-024

Catalyst 3560 24 10/100 PoE + 2 SFP Standard Image
Power Cord Europe GE SFP,LC connector LX/LH transceiver

1
1 2 20

VSX 7000s: Incl VSX 7000s, 1 microphone array, English remote TV 29 Inch

1 1 156 1

6

Modems HCL

HCL 2 Mbps Leased Line Modems pair

7

IP Phone CP-7906G CP-PWR-CUBE-3 CP-PWR-CORD-AP=

Cisco IP Phone 7906G IP Phone power transformer for the 7900 phone series 7900 Series Asia Pacific Power Cord

20 10 10 10

8

RACKS HCL-42U Passive Component

20 HCL 19" 42 U Rack with Acessories defined in tender 1 1 Passive Component for networking and Cable Laying

9

10

Desktops
A1A00870 IA001003 ID000499 IC000617 BB000361 BA000022 infiniti Pro BL 1090, with 4 USB, 1parallel, 1 serial, Integrated Audio port Intel 865G Express chipset P4 processor 651supporting EM64T HT(P4, 3.4 GHz, 2 MB L2 cache, 800 MHz FSB) 512 MB DDR2 RAM w/o ECC (533 MHz) 80GB IDE HDD 7200 rpm (SATA 3.0 Gbps) 3.5 inch 1.44 MB floppy disk drive

1
1

1 2 1 1

Page 69 of 76

RFP for SWAN- TPA
BC000259 BG000364 BE000212 BF000030 EB000073 Combo IDE Internal (16x DVD 52X32X52 CDRW) 15" HCL Color Black HCM 582 Black Monitor, Max Res:(1024x768)@60Hz HCL Membrane PS/2 Keyboard with 107 Keys HCL 2 Button Optical USB Mouse with scroll Win XP Proff Preloaded with recovery CD 1 1 1 1 1

11

UPS Tritronics/BPE/Synergy make as per specs defined in tender

1

12

DG Kirloskar Oil Engines Ltd. make as per specs defined in tender

1

13

AC LG make as per specs defined in tender

1

Page 70 of 76

RFP for SWAN- TPA

BNC/SDNC BILL OF MATERIAL

SNO 1

Product BNC Router CISCO2851HSEC/K9 HWIC-4T WIC-1B-S/T-V3 CAB-SS-V35MT CAB-AC S28NAISK912409T PWR-2821-51-AC FL-WEBVPN-10K9 ROUTER-SDM MEM2800-256DINC MEM2800-64CFINC AIM-VPN/SSL-2

Description 2851 Bundle w/AIM-VPN/SSL-2,Adv. IP Serv,10 SSL lic,64F/256D 4-Port Serial HWIC 1-Port ISDN WAN Interface Card (dial and leased line) V.35 Cable, DTE Male to Smart Serial, 10 Feet Power Cord,110V Cisco 2800 ADVANCED IP SERVICES Cisco 2821/51 AC power supply Feature License IOS SSL VPN Up To 10 Users (Incremental) Device manager for routers 256MB DDR DRAM Memory factory default for the Cisco 2800 64MB CF default for Cisco 2800 Series DES/3DES/AES/SSL VPN Encryption/Compression

Quantity 179 1 3 1 12 1 1 1 1 1 1 1 1

2

LAN Switch

179

WS-C356024PS-S
CAB-ACE GLC-LH-SM= 3 Modems HCL

Catalyst 3560 24 10/100 PoE + 2 SFP Standard Image
Power Cord Europe GE SFP,LC connector LX/LH transceiver

1
1 2 235 1

HCL 2 Mbps Leased Line Modems pair

4

IP Phone CP-7906G CP-PWR-CUBE-3 CP-PWR-CORDAP=

Cisco IP Phone 7906G IP Phone power transformer for the 7900 phone series 7900 Series Asia Pacific Power Cord

179 1 1 1

5

RACKS HCL-42U Passive Component

179 HCL 19" 42 U Rack with Acessories defined in tender 1

6

1 Passive Component for networking and Cable Laying

7

Desktops

1

Page 71 of 76

RFP for SWAN- TPA
A1A00870 IA001003 ID000499 IC000617 BB000361 BA000022 BC000259 BG000364 BE000212 BF000030 EB000073 infiniti Pro BL 1090, with 4 USB, 1parallel, 1 serial, Integrated Audio port Intel 865G Express chipset P4 processor 651supporting EM64T HT(P4, 3.4 GHz, 2 MB L2 cache, 800 MHz FSB) 512 MB DDR2 RAM w/o ECC (533 MHz) 80GB IDE HDD 7200 rpm (SATA 3.0 Gbps) 3.5 inch 1.44 MB floppy disk drive Combo IDE Internal (16x DVD 52X32X52 CDRW) 15" HCL Color Black HCM 582 Black Monitor, Max Res:(1024x768)@60Hz HCL Membrane PS/2 Keyboard with 107 Keys HCL 2 Button Optical USB Mouse with scroll Win XP Proff Preloaded with recovery CD 1

1 2 1 1 1 1 1 1 1

8

UPS Tritronics/BPE/Synergy make as per specs defined in tender

1

9

DG Kirloskar Oil Engines Ltd. make as per specs defined in tender

1

10

AC LG make as per specs defined in tender

1

Page 72 of 76

RFP for SWAN- TPA

DR BILL OF MATERIAL
SNO 1 Product DR Router CISCO3845HSEC/K9 HWIC-4T CAB-SS-V35MT PWR-3845-AC/2 CAB-ACE S384AISK9-12403 PWR-3845-AC MEM3800-256DINCL MEM3800-64CFINCL AIM-VPN/HPIIPLUS ROUTER-SDM LAN Switch Description 3845 Security Bundle,AIM-VPN-HPII-PLUS,Adv. IP Serv,64F/256D 4-Port Serial HWIC V.35 Cable, DTE Male to Smart Serial, 10 Feet Cisco3845 redundant AC power supply Power Cord Europe Cisco 3845 ADVANCED IP SERVICES Cisco 3845 AC power supply 256BM SDRAM default memory for 3800 64MB Cisco 3800 Compact Flash Memory Default DES/3DES/AES VPN Encryption/Compression Device manager for routers 1 Quantity 1 1 1 4 1 2 1 1 1 1 1 1

2

WS-C3560-24PSS Catalyst 3560 24 10/100 PoE + 2 SFP Standard Image
CAB-ACE GLC-LH-SM= 3 Modems HCL Power Cord Europe GE SFP,LC connector LX/LH transceiver

1
1 2 5 1

HCL 2 Mbps Leased Line Modems pair

4

IP Phone CP-7906G CP-PWR-CUBE-3 CP-PWR-CORDAP=

Cisco IP Phone 7906G IP Phone power transformer for the 7900 phone series 7900 Series Asia Pacific Power Cord

1 1 1 1

5

RACKS HCL-42U Passive Component

1 HCL 19" 42 U Rack with Acessories defined in tender 1

6

1 Passive Component for networking and Cable Laying

7

Desktops
A1A00870 IA001003 ID000499 IC000617 BB000361 BA000022 infiniti Pro BL 1090, with 4 USB, 1parallel, 1 serial, Integrated Audio port Intel 865G Express chipset P4 processor 651supporting EM64T HT(P4, 3.4 GHz, 2 MB L2 cache, 800 MHz FSB) 512 MB DDR2 RAM w/o ECC (533 MHz) 80GB IDE HDD 7200 rpm (SATA 3.0 Gbps) 3.5 inch 1.44 MB floppy disk drive

1
1

1 2 1 1

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RFP for SWAN- TPA
BC000259 BG000364 BE000212 BF000030 EB000073 Combo IDE Internal (16x DVD 52X32X52 CDRW) 15" HCL Color Black HCM 582 Black Monitor, Max Res:(1024x768)@60Hz HCL Membrane PS/2 Keyboard with 107 Keys HCL 2 Button Optical USB Mouse with scroll Win XP Proff Preloaded with recovery CD 1 1 1 1 1

8

UPS Tritronics/BPE/Synergy make as per specs defined in tender

1

9

DG Kirloskar Oil Engines Ltd. make as per specs defined in tender

1

10

AC LG make as per specs defined in tender

1

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RFP for SWAN- TPA

Annexure 7: Letter of Intent
Letter of Intent – cum – Preliminary Contract THIS AGREEMENT is made on the ...... day of ...............2008 between the Authorized Representative, Government of Punjab (hereinafter called "GoP") of the first part and …………..………………………………………… (Name of Agency) (hereinafter called "TPA") of the other part: WHEREAS a) The GoP is desirous that the TPA should audit PAWAN Project as per terms of RFP. b) The TPA, having represented to the GoI & GoP that it has the required professional skills, and personnel and technical resources, has agreed to provide the services on the terms and conditions set forth in this contract; NOW THIS AGREEMENT WITNESSETH AS FOLLOWS: a) In this Agreement words and expressions shall have the same meanings as are respectively assigned to them in the RFP. b) The following documents in relation with Request For Proposal issued for selection of Consultants shall be deemed to form and be read and construed as part of this Agreement viz: 1. Instructions to Bidders, Scope of Work and General Contract Conditions as part of RFP Document. 2. All formats and documents submitted by TPA during submission of Proposal and submissions pursuant to any modifications, supplementary and corrigendum, clarifications thereto. 3. Notification of Award. c) The contract shall begin from the date of signing of the contract, as and when the Project would be assigned to the TPA. d) The mutual rights and obligations of the GoP and the TPA shall be as set forth in the Contract, in particular: 1. the TPA shall carry out the services in accordance with the provisions of the Contracts; and 2. the GoP shall make payments to the Consultant in accordance with the provisions of the Contract.

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RFP for SWAN- TPA IN WITNESS WHEREOF, the parties hereto have caused this Contract to be signed in their respective names as of the day and year first above written.

Signature Designation

………………………………. ………………………………

Signature Designation

………………………………. ………………………………

TPA …………………………….. (Name & Address) (Authority Letter/Power of Attorney from TPA Firm to be attached alongwith.

GoP ………………………………. (Name & Address)

Date…………………. Place………………..

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