Corporate Office - Syndicate Bank - Indian Nationalised Bank_ NRI

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Corporate Office - Syndicate Bank - Indian Nationalised Bank_ NRI Powered By Docstoc
					Corporate Office
                                                                  Tel: 91-80- 2570 5789
II Floor, Commercial                                              Fax: 91-80- 2570 5790
Complex National Games
                                                                  Email:
Village, Koramangala
BANGALORE 560 047                                                 dit@syndicatebank.co.in




                     DEPARTMENT OF INFORMATION TECHNOLOGY

Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                           Date : 19/11/2008

To
ALL ELIGIBLE VENDORS

Dear Sir,

Sub: Network Facility Management services and Line/Link Management Services for our
     CBS WAN, LAN at Data Centre, Near Site, DRS, various Aggregation Points,
     Branches of our Bank and Annual Maintenance Contract for Networking equipments

We request you to submit your comprehensive proposal for
  1. Network Facility Management services including Line/Link Management Services for our
      Data Centre Mumbai, Near Site Mumbai, Disaster Recovery Site, Bangalore, various
      Aggregation Points and Branches as per the details provided in Annexure-I in the
      document for a period of three years.
  2. Annual Maintenance Contract for the equipments mentioned in Annexure II for a period of
      three years

Brief Introduction about the Existing Set up:

Syndicate Bank has its Data Centre & Near DR Site at Mumbai and Disaster Recovery Site at
Bangalore. The branches get connected to the Data Centre through the twenty two Aggregation
Points (APs) located at the following places on Leased line with ISDN as backup:

    1. Ahmedabad     2. Bangalore   3. Chennai     4. Delhi       5. Hyderabad
    6. Kolkata       7. Mangalore   8. Mumbai      9. Noida       10.Ernakulam
   11.Chandigarh     12.Hubli       13.Lucknow     14.Bijaour     15.Vijaywada
   16.Coimbatore     17.Faridabad   18.Kannur      19.Nagpur      20.Udupi
   21. Patna         22. Agra

   We have also initiated the process to setup the following Aggregation Points:

   1. Meerut 2. Mysore 3. Thiruvananthapuram

The branches are connected to an Aggregation Point depending upon the geographical proximity
of branches to the Aggregation Point. Branches in N-E states and Andaman Nicobar Islands area
connected to Kolkata Aggregation Point. Branches of Lakshadweep islands are connected to
Ernakulam Aggregation Point. The Bank also proposes to add few more Aggregation Points
during the current year.

                                                                                       Page 1 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                          Date: 19/11/2008

The Bank has around 1950 locations/branches connected to the Bank’s WAN across the country.
There are proposals to connect all remaining 300 locations/branches to the Bank’s WAN in this
year. All branch locations are having 64 Kbps/128 Kbps/2 Mbps LL circuits availed from M/s
BSNL/MTNL. The Branches having MLLN circuits are provided with MLLN Modems by M/s
BSNL/MTNL. At other locations, Bank has provided 64 Kbps conventional LL modems of either
Atrie or RAD make. Bank is also planning to connect around 300 of the branches to its WAN
with Wireless/VSAT technology, which will be either the Primary or Backup connectivity.
Branches generally have 1720/1761/1841 model routers and Cisco 2950/2960 Switches.
Aggregation points are provided with Cisco 3662/3845/7206/7507 Routers and Cisco 2950/2960
switches. Data Centre and DRS have presently Cisco 1761/1841/7507 Routers and Cisco
6505/4500/2950 series switches.

At present all the routers in the network are of Cisco make ranging from 1700 series to 7500
series and running with EIGRP as routing protocol. M/s Datacraft and M/s Wipro presently hold
the AMC of the network equipment across the network

PRE-REQUISITE:


   Vendors participating in this RFP must qualify the following individual criteria
   and documentary proof must be submitted for of the criteria Sl. No. 3,4,5,7,8,9
   and 10. Proposals of vendors who do not fulfil the criteria or who fail to submit the
   above proof are liable to be rejected:

   1. As the project is to be implemented on a priority basis, the Vendor should be able to start
       full-fledged Network Facility Management by 3rd week of December-2008.
   2. The Vendor should be in networking (WAN and LAN) business for a minimum period of
       5 years.
   3. The vendor should have the experience in delivering the network facility management
       services for a minimum period of three years which are aligned to ISO 27001, ISO 20000
       certified processes.
   4. The vendor should have their own NOC in India and vendor should preferably have a DR
       site for their NOC. The Network operation centre shall be ITIL compliant.
   5. The Vendor should have provided network facility management services in at least 2 of
       either PSU Banks/ Financial/Government organizations in India with not less than 1000
       locations.
   6. The vendor shall have a demonstrated capability of its liaison with all the telecom services
       providers in general and with BSNL in particular.
   7. The vendor should be managing at least 1000 Routers; atleast 1000 leased lines in India
       and should have experience in integrating VSAT/Wireless, MPLS technologies.
   8. The vendor should have a good financial standing. The average turnover of the company
       should be minimum of Rs. 3 Crores per year in Network Facility Management business
       for the last three years.
   9. The firm should be making profits for the last 3 years.
   10. The vendor should have its service centres/offices across the country and must have
       service centres/offices at all the existing Aggregation Points and should be able to cover
       all branch locations of the Bank spread throughout India including Islands, N-E states etc.
       Bank reserves the right to disqualify the vendor based on Service Support locations.
   11. The bidder would have to provide the Bank the Points of Contact , Escalation Matrix for
       taking up issues covered under the Facility Management. Bank desires that there should be
       a contact person at each of the aggregation points as well as contact person for branches in
                                                                                          Page 2 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                           Date: 19/11/2008

       N-E states and Island branches for lodging complaints apart from call centre facility,
       available with the bidder.
   12. For AMC contract of networking equipments, the vendor should have back to back
       arrangement with Cisco for their support.

Disclaimer:

This RFP is not an offer by Syndicate Bank, but an invitation to receive response from vendors.
No contractual obligation whatsoever shall arise from the RFP process unless and until a formal
contract is signed and executed by duly authorised officials of Syndicate Bank with the vendors.


Scope of Work related to implementation & Maintenance / Scope of Facility Management /
Service level Agreement:
A. Scope of work for Network Facility Management services and Line/Link Management
Services:
Indicative Scope of work as desired by the Bank is enclosed in Annexure III. The bidder should
be able to handle all such works as indicated in the Annexure III. The bidder should submit
detailed information on Scope of work and its implementation, maintenance support, facility
management, Line/Link Management etc. along with the Technical Bid. The bidder will be
required to carry out the facility management for all existing branches/locations of the Bank and
also for all branches as and when added to the WAN infrastructure at no additional
cost/conditions. All the network equipments either existing or which may be added to the existing
set-up , are included in the scope of work for Facility Management by the vendor. The activity of
managing the uptime for Line/Link of branches would be only for those branches where the
activity is specifically assigned to the vendor. Initial contract would be for a period of 3 years
which may be extended by another 2 years based on mutually agreed rates after discussions on
the same terms and conditions.
Although the Bank has outlined the scope of work, the bank may at its discretion choose to
outsource only parts of activities from the scope of work and not all activities mentioned in the
scope of work.
The Bank at its discretion also may restrict the contract for “Liaison with Network service
providers for Line/Link Management” to only a specified number of branches based on Banks
need depending upon geographical location, frequency of faults reported, ability of the vendor to
handle such activities in specific locations etc. and not to all branches of the Bank at the time of
awarding the contract or afterwards to the vendor. For calculating the L1 bid, the price quoted for
this activity would also be considered.

To start with Bank will be entrusting immediately (i.e. from the date of starting FM Services) the
Network Link maintenance Services in Agra, Lucknow, Mangalore, Noida, Vijayawada, Bijapur,
Kolkata, Patna, Meerut and Udupi Aggregation points covering 750-800 branches
(approximately). Performance will be evaluated for 6 months and after that only it will be
extended to other Aggregation points in 2 phases covering 600 branches (approximately) in each
phase.

Bank intends to initially carry out the activities as defined in scope of work other than works
relating to consultancy on-site which may also be finally shifted/diverted to vendor’s NOC
facility.
B. Scope of work for Annual Maintenance Contract for Networking Equipments like Routers,
Switches and Modems :

                                                                                           Page 3 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                             Date: 19/11/2008

The vendor is expected to quote and accept AMC agreement of all the equipments listed in
Annexure –II. If any item from the list i.e. Annexure-II is declared as End Of Service /End Of
Life etc. by the OEM, the FM vendor is still expected to accept the AMC agreement atleast till
31.03.2010.

If warranty/AMC (which are currently under warranty/AMC with Wipro or DataCraft) of other
networking items like Routers/switches not included in this list expires, Bank would on its
discretion may prefer to enter into AMC with the FM vendor winning this RFP. The AMC cost
for these equipments would be as per original Purchase Order issued to either M/s Wipro and
M/s DataCraft. The details of all such equipments would be shared with the vendor winning this
RFP. Vendor has to explicitly inform in their technical bid whether they agree to cover these
equipments at the rates and terms/conditions as per original purchase order.

Deployment of Personnel for Facility, Line/Link Management Services:

The vendor should deploy sufficient number of their personnel to our DC/DIT to cover the
activities as defined in Annexure-III and to meet subsequent SLA. Minimum number of
personnel required by Bank is detailed in Page 9, clause 5 under “OTHER IMPORTANT TERMS
AND CONDITIONS”.

Authorization to Bid:
The proposal/bid being submitted would be binding on the Vendor. As such it is necessary that an
authorized personnel of the firm or organization signs the BID. The designated personnel should
be authorized by a senior official of the organization having authority. The proposal must be
accompanied with an undertaking letter duly signed by the designated personnel providing a bid
commitment. The letter should also indicate the complete name and designation of the designated
personnel. Necessary resolutions/authority available shall be enclosed. Bank does not want the
authorised Agents, subsidiaries of Bidders to Bid for this RFP in view of the criticality of the
applications running through the network.

Following instructions may please be taken note of in connection with the Bid.

1)   Offer shall be submitted for Facility and Line/Link Management and other related activities
     for the full schedule of requirements as outlined in the Price Schedule and its
     implementation including optional items. Offer for part schedule will not be considered.
     Price bids are to be submitted separately as detailed in Annexures. However, one Non-price
     Bid (also containing the copy of the price bid with out the prices) only be submitted along
     with the Technical Bid.

2)   BID SECURITY
      i) The bidder shall furnish, as part of its bid, a bid security (original copy) for an amount
          of Rs 8.00 Lakhs (Rupees Eight Lakhs Only) in the form of a Bank Guarantee issued
          by a reputed bank in the format enclosed and valid up to 31.03.2009. The Bid
          Security should be enclosed in original with the "Non Price Bid".
      ii) The successful Bidder's bid security will be discharged upon the Bidders accept the
          Purchase order with terms and conditions, signing the contract, if the bank desires &
          furnishing the performance security. Unsuccessful Bidder's bid security will be
          discharged or returned as promptly as possible but not later than 30 days after the
          expiration of the period of bid validity prescribed by the purchaser.

3)   The bid security may be forfeited:
      (i) If a bidder withdraws its bid during the period of bid validity; or
                                                                                          Page 4 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                         Date: 19/11/2008

      (ii) In case of a successful Bidder, if the Bidder fails:
           a) To sign the Contract within the stipulated time: or
           b) To furnish Performance Security within the stipulated time and valid till the end of
               warranty period.

4)   The best and firm price should only be quoted (as per the proforma enclosed). The prices
     should be inclusive of Central excise, customs and other duties/levies. VAT/Sales Tax,
     Octroi/Entry Tax, Service Tax etc, if payable extra, is payable at actual upon production of
     documentary evidence of payment.

5)   The prices quoted should be valid until the end of this project i.e. for 3 years. All the
     prices are to be quoted in Indian Rupees Only.

6)   A non-refundable amount of Rs. 15000/- (Rupees Fifteen thousand only) in the form of
     demand draft/Pay order favouring Syndicate Bank payable at Bangalore being the cost
     of the bid document shall be sustained separately at the time of submission of bids in
     case the bid is downloaded from the official website. The bid document can also be
     purchased from The Assistant General Manager, Networking Department, Corporate
     Office, 2nd Floor, Department of Information Technology, Shopping Complex, NGV
     Complex, Bangalore – 560047 by sending a pay Order/Demand Draft. A Softcopy of
     this Document may also be collected from the Bank, if needed. A Softcopy of the
     proposal (both Technical and Commercial) must be submitted along with the
     respective sealed bid/s.

7)   Bid should be submitted in 2 (two) separate sealed envelopes viz: Non Price (Technical)
     Bid and Price Bid, clearly mentioning on top of envelope whether ‘Price Bid' or 'Non
     Price Bid and also super scribing the envelope with the reference number of this letter. The
     non-price Bid should necessarily contain details about meeting all the pre-requisites, all
     Technical details and terms of Payment, Management Services and any other conditions,
     which may appear in the Price Bid. All pages of the proposal should be numbered in the
     format "Page No. X / Total Pages Y" and counter signed by the authorised official.

8)   The last date for submitting the proposals along with Bid security is 01.12.2008 – by
     16.00 hours, at this office. Any proposal received after the due date and time will not be
     considered. All Qualification Criteria, Technical and Price Bids complete in all aspects
     should be submitted to Sri R K Khurana, Asst. General Manager (IT) or Sri Deepak Kumar
     Kundu, CM(IT) , DIT, Corporate Office, Bangalore within the above stipulated date.

9)   The Bid should consist of the following documents:
      a. Non-Price Bid consisting of all meeting the pre-requisites, commercial terms, which
         may appear, in Price Bid and original Bid security (copy of the price bid with out the
         prices should be enclosed).

      b. Price Bid containing the Prices as per Price Schedule.

      c. Details of Service Centres as per format prescribed at page no 19 of this RFP.

      d. Furnish AMC charges per annum for networking equipments i.e
         Routers/Switches/Modems etc. as per Annexure – II. Vendor has to explicitly inform
         in their technical bid whether they agree to cover other equipments as specified in
         Scope of work for AMC of equipments at the rates not exceeding and terms/conditions

                                                                                          Page 5 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                       Date: 19/11/2008

         as per original purchase order. All the above information will be used in computing the
         competitive cost of the Quotation.

      e. The details of Facility Management services, Line/Link Management services offered .

      f. List down all the Assumptions made while responding to this RFP that may include:

            Any technical assumptions.
            Assumption for any Listed Requirement which is not clear to the vendor.
            Assumptions on the Project execution approach.
            In addition to the Assumptions, the vendor must also specify the dependencies.

         All the INCLUSIONS & EXCLUSIONS from the Proposal should be specified in this
      section.

      g. There should be a contact person at each of the Aggregation Point, contact person for
         N-E Branches and Island Branches as well as clear Escalation Matrix for lodging
         complaints apart from call centre facility, available with the bidder.

10) Payment terms are as under:
      a) Facility Management Services:
     Annual payments would be made on quarterly/half yearly basis to the vendor as mutually
     decided upon by Bank and vendor on submission of reports like details of call logged
     during the period, bandwidth usage, up time, down time of links etc. by them and upon
     submission of the following:

          a) 2 copies of the Vendor's invoice showing Contract No, Services description, Rate
         charged, total amount, Serial Nos. of the system/s etc.

      b)Line/Link Management Services: Annual Payment would be made on quarterly/half
      yearly basis to the vendor as mutually decided upon by Bank and vendor on submission of
      reports like bandwidth usage, up time, down time of links etc. by them and upon
      submission of the following:

         a) 2 copies of the Vendor's invoice showing Contract No, Services description, Rate
         charged, total amount, Serial Nos. of the system/s etc.
         b) A letter from the Aggregation Point on satisfactory maintenance of Line/Link
         Management Services in the last quarter.

      c)Payment for other activities availed if any will be made on mutually agreed terms and
      conditions.

11) Payment for Annual Maintenance Charges for Networking equipment and Submission
    of Bank Guarantee: The Annual Maintenance charges for Networking equipment shall be
    paid in advance in within thirty days of receipt of claim at the start of each year, after
    completion of warranty/maintenance obligations of the previous year, at the rates quoted.
    However, all the systems shall be properly maintained irrespective of Non-
    claiming/Non-renewal of AMC by the vendor in time.

12) "Other important terms and conditions" enclosed along with this RFP, with various formats
    shall also form part of this RFP.

                                                                                       Page 6 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                           Date: 19/11/2008

13) A separate Service Level Agreement will be entered into between Bank and the selected
    Vendor/s on all aspects of implementation, Maintenance, Payment etc.

14) Clarifications needed, if any, may be sought from the bank immediately.

15) Please note that an Indian Agent on behalf of the Foreign Principal or the Foreign Principal
    directly can bid in a tender but not both. In case of bidding by both, Bid submitted by
    Principal will be considered for evaluation.

16) All disputes and differences of any kind whatever arising out of or in connection with the
    purchase order shall be referred to arbitration. The arbitrator may be appointed by both the
    parties or in case of disagreement each party may appoint an arbitrator and such arbitrators
    shall appoint an Umpire before entering on the reference. The decision of the Umpire shall
    be final. This arbitration is governed by the provisions of Indian Arbitration and
    Conciliation Act 1996 at Bangalore, India only.

17) Bank reserves the right to reject this invitation to offer in part or full, or cancel the entire
    process at any stage without assigning any reason.

18) Notwithstanding anything contained herein above, in case of any dispute, claim and legal
    action arising out of this RFP, the parties shall be subject to the jurisdiction of courts at
    Bangalore, India only.

19) The interested Vendors may have discussions with the Bank, if they need any clarification
    on any of the aspects of the Bid Document on 27/11/2008:4 PM at CO:DIT, Koramangala.
    The details on which clarifications are required shall be intimated to the Bank at least two
    days in advance. The Bank reserves the right to make amendments to the RFP consequent to
    such discussions or on its own before the last date prescribed for submission of the
    responses. Such clarifications, amendments to our RFP, if any, will also be hosted on our
    website. Vendors are requested to take note of the same.




Yours faithfully



(P N Pai)
General Manager (IT)




                                                                                           Page 7 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK   Date: 19/11/2008




                                                Page 8 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                         Date: 19/11/2008

OTHER IMPORTANT TERMS AND CONDITIONS

1. CONTRACT FORM & PERFORMANCE SECURITY:

   1.1   Within Ten (10) days of receipt of the format of Contract Form, which will be sent
         along with the notification of award, the successful Bidder shall sign and date the
         contract and return it to the Purchaser.

   1.2 Within Ten (10) days of the receipt of format of notification of award from the
       Purchaser, the successful Bidder shall furnish the Performance Security for 8% (Eight
       percent) of the Contract Value including AMC cost valid till the end of Project period
       (plus an additional grace period of 3 months) in the format prescribed.

   1.3 Failure of the successful Bidder to comply with the requirement of executing Contract
        and submitting Performance Guarantee shall constitute sufficient grounds for the
        annulment of the award and forfeiture of the bid security, in which event the Purchaser
        may make the award to the next lowest evaluated bidder or call for new bids.

2. TERMINATION FOR DEFAULT:

   The Bank, without prejudice to any other remedy for breach of contract, by written notice of
   default sent to the Vendor, may terminate this Contract in whole or in part if the Vendor fails
   to perform any other obligation(s) under the Contract

3. VENDOR'S OBLIGATIONS:

  3.1 The Vendor is responsible for managing the activities of its personnel and will hold itself
  responsible for any misdemeanours.

  3.2 The Vendor's representative & local office at Bangalore will be the contact point for the
     Bank and all the authentic status/information regarding the facility, Line/Link
     management/independent projects which are a part of facility management should be made
     available to Bank if desired by Bank

  3.3 The Vendor will treat as confidential all data and information about the Purchaser,
     obtained in the execution of his responsibilities, in strict confidence and will not reveal
     such information to any other party without the prior written approval of the Bank.

4. AMC/WARRANTY OF EXISTING NETWORK EQUIPMENT:

   The vendor is expected to quote and accept AMC agreement of all the equipments listed in
   Annexure –II. If any item from the list i.e. Annexure-II is declared as EOS/EOL etc. by the
   OEM, the FM vendor is still expected to accept the AMC agreement at least till 31.03.2010.
   The vendor is required to provide item wise quote for these equipments for a period of one
   year. Serial numbers of the equipments are provided ion the Annexure where ever available
   readily.

   If warranty/AMC (which are currently under warranty/AMC with Wipro or DataCraft) of
   other networking items like Routers/switches not included in this list expires, Bank would on
   its discretion prefer to enter into AMC with the FM vendor winning this RFP. The AMC cost


                                                                                         Page 9 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                        Date: 19/11/2008

   for these equipments would be not exceeding the cost as per original Purchase Order issued
   to either M/s Wipro and M/s DataCraft. The details of all such equipments would be
   shared with the vendor winning this RFP. Vendor has to explicitly inform in their
   technical bid whether they agree to cover these equipments at the rates not exceeding as
   per original terms and terms/conditions as per original purchase order issued by the
   Bank. Bank while evaluating the technical bid may give preference to the bidders who agree
   to accept the AMC rates not exceeding original rates as per PO and other terms/conditions for
   these equipments as per original PO. In case the AMC is with a particular vendor say X and if
   some of the equipment is under warranty with the existing vendor say Y, and if there is a
   connectivity issue, the vendor who is winning this contract should coordinate with other
   vendors (i.e. X and Y) and resolve the issue. Broad details of the existing communication
   equipment are included as Annexure IV.

5. Facility (FM), Line/Link (LM) Management services for Data Center, Near Site, Mumbai
and Disaster Recovery Site Bangalore, Aggregation Points, Branches and DIT:

    Facility Management services is to provide managed network services covering the WAN
    connecting around 1950 branches and also for remaining branches of the bank as and when
    the same are integrated to the existing network. The FM engineers will be stationed at Data
    Centre Mumbai and DIT, Bangalore or DRS: Bangalore.

         We propose to have :
           1. One Level 1 engineer at Data Centre on 24x7x365 basis.
           2. Another Level 1 Engineer at Data Centre on 16x6 (Two shifts daily for 6 day
               week) basis.
           3. One Level 2 Engineer at Data Centre on 16x6 (Two shifts daily for 6 day week)
               basis.
           4. One Level 2 Engineer at CO:DIT:Bangalore on 8x6 (One shift daily for 6 day
               week)
           5. One Level 1 engineer at DRS on 8x6 (One shift daily for 6 day week)

    FM engineers posted at DC/DIT/DRS should be capable of handling all the activities like
    Network Troubleshooting, Network Monitoring, Liaison with service providers etc. as
    defined in the scope of work independently or should be able to get the work done through
    his company.

    For any network consultancy, required by the Bank, the L2 Engineer posted at DIT would be
    the single point of contact for the Bank.

    Skills of FM engineers:
    FM Engineers at DC/DIT (Level 2):
    The FM L2 engineers
        Should be minimum CCNA qualified (CCNP qualified preferred) with minimum 3
            years experience in a similar setup. The L2 Engineers should have exposure to all the
            Cisco Products from the list below and the three L2 Engineers posted at DC as well as
            DIT together should have knowledge of all the items listed below.
               1. Cisco 75077206//3662/3745/3845/2621 routers
               2. Cisco 1760/1720/1841routers
               3. Cisco 6506/4507 switches with CAT-OS
               4. Cisco 4006/4003/3750/3550/2950 switches


                                                                                       Page 10 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                       Date: 19/11/2008

              5. Cisco PIX 525 firewall
              6. Cisco 4210/4235 IDS
              7. Exposure to VMS, HP Open View
              8. Exposure to Cisco Works 2000, Tacacs+, McAfee IPS.
              9. Trouble shooting Leased lines and ISDN BRI/PRI.
              10. Should have experience of VSAT,Wireless, MPLS based Networks.
              11. Should be able to handle Fortigate Firewall
         Should be an employee of the company and should not be from any of the
          Franchisee/Partner companies.

      FM Engineers at DC/DRS (Level 1):
      The FM L1 engineers
             Should be CCNA qualified with minimum 1-year experience in a similar setup
             Should have exposure to configuration and trouble shooting for the following:
               1. Cisco 7507/3662/3745/3845/2621 routers
               2. Cisco 1760/1720/1841 routers
               3. Cisco 6506/4507 switches with CAT-OS
               4. Cisco 4006/4003/3750/3550/2950 switches
               5. Cisco PIX 525 firewall
               6. Cisco 4210/4235 IDS
               7. Exposure to VMS, HP Open View and Cisco Works 2000.
               8. Trouble shooting Leased lines and ISDN BRI/PRI
               9. Should have exposure to VSAT based Networks
               10. Should be able to handle Fortigate Firewall

                Should be an employee of the company and should not be from any of the
                 Franchisee/Partner companies.

6. Service Engineer Response Time equipments and Penalty Clauses are given below:

   A. For DC/DRS/Near Site/Aggregation Point:

           The FM Engineers at Data Centre/NOC should be able to troubleshoot any
           network related issue whether at Branch, Aggregation Point, DC, DRS, DIT , Near
           Site etc. within a maximum limit of 1 hour from the time of reporting the problem. If
           there are any network hardware related issues, the same also has to be brought to the
           notice of the Bank and FM vendor will be required to co-ordinate with the
           AMC/Warranty holder of the equipment for sorting out the hardware problem.

           If any Primary Link is down from any Aggregation Point to Data Centre/DRS, the
           Facility Manager has to be contact the service provider and ensure that the link is
           brought within 1 hour from the time of reporting the problem.

           If any PRI circuit is down at DC/DRS or Aggregation Points, the Facility Manager
           would have to ensure that the problem is resolved within 1 hours of reporting the
           problem.

           Penalty for the Default For DC/DRS/Near Site/Aggregation Point:




                                                                                      Page 11 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                       Date: 19/11/2008

          In case the problem identification and resolution goes beyond the time frame
          stipulated as above, the penalty will be Rs.5000/- for every hour greater than the
          acceptable 1 hour, which the FM Engineer has taken to identify and resolve.

          Penalty for the Default in AMC service For DC/DRS/Near Site/Aggregation
          Point:

          The vendor need to provide a response time of 24X7X2 for rectifying any problem
          with equipments placed at DC/DRS/Near Site/Aggregation Point, which are covered
          under AMC. In case the problem resolution goes beyond the time frame stipulated as
          above, the penalty will be Rs.5000/- for every hour greater than the acceptable 1
          hour, which the vendor has taken to resolve.

   B. For Branches:

          The FM Engineers at Data Centre/NOC/DIT should be able to troubleshoot any
          network related issue whether at Branch within a maximum limit of 1 hour from the
          time of reporting the problem. If there are any network hardware related issues, the
          same also has to be brought to the notice of the Bank and FM vendor will be
          required to co-ordinate with the AMC/Warranty holder of the equipment for sorting
          out the hardware problem.

          If any Primary link is down for a Branch, the Facility Manager will have to contact
          the service provider and will have to ensure that the Link is made up within 2 hours
          for Metro/Urban locations, 3 hours for Semi-urban branches and 4 hours for Rural
          locations in case the Line/Link management services are also awarded to the vendor
          to that Branch. In case the Line/Link management services are not with the vendor
          for that Branch , the FM vendor will have to inform the concerned Branch, AP and
          Regional office immediately.

          If any BRI circuit is down, the Facility Manager will have to contact the service
          provider and will have to ensure that the Link is made up within 4 hours of reporting
          the problem to Facility Manager, in case the Line/Link management services are also
          awarded to the vendor for that Branch. In case the Line/Link management services
          are not with the vendor for that Branch , the FM vendor will have to inform the
          concerned Branch, AP and Regional office immediately.

          Penalty for the Default For Branch locations:

          In case the problem and identification and resolution goes beyond the above time
          frame, the penalty will be Rs.2000/- for every hour greater than the acceptable limit.

          Penalty for the Default in AMC service For Branch locations:

          The vendor need to provide a response time as below:
          1. 24X7X2 hr for Metro/Urban
          2. 24X7X3 hr Semi Urban locations
          3. 24X7X6 hr for Rural locations




                                                                                      Page 12 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                        Date: 19/11/2008

            for rectifying any problem with equipments placed at Branches, which are covered
            under AMC. In case the problem resolution goes beyond the time frame stipulated as
            above, the penalty will be Rs.2000/- for every hour greater than the acceptable time
            limit, which the vendor has taken to resolve.

    C. For Consultancy and Project implementations:

            If any activity as defined in the scope of work like implementing IP Security,
            Network Integration, change of network architecture, routing protocols etc. covering
            design/documentation/testing/configuration, is to be handled as a separate project,
            separate agreement would be defined for the project as mutually agreed terms,
            conditions between the Bank and the Vendor.

7. Only competent Engineers should attend to configuration and troubleshooting:
      In case it comes to the notice of the Bank that competent engineers are not attending to
      installation configuration and troubleshooting of the communication equipment, the Bank
      has the right to recover penalty from the vendor at the rate of Rs.2000/- per incident.

8. Please note that the amount of penalty will be recovered from bank guarantee or from
      any payment due to the vendor during warranty or annual maintenance period as
      the case may be or any of the payment due to the company.




                                                                                       Page 13 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                     Date: 19/11/2008

                                 PRICE SCHEDULES

A. Price schedule for maintenance/commissioning of Links :

  Sl.       Specification of activities         Location of Links          Charges
  No.                                                                  per year per link
                                                                            (in Rs.)
   1.   Maintenance charges of all types      DC/DRS/Near DR/APs
        Links (64/128 Kbps/2 Mbps
        LLs/ISDN           BRI/         PRI
        /MPLS/Channelised E1 ) between
        DC/DR and Aggregation Points or
        between DC/DR and other agencies
        if any.
   2.     Maintenance charges of all types    Between AP and Metro
             Links (64/128 Kbps/2 Mbps        Branches
            LLs/ISDN BRI/ PRI /MPLS )
          between Aggregation Points and      Between AP and Urban
                      Branches                Branches
                                              Between AP and Semi-
                                              urban Branches
                                              Between AP and Rural
                                              Branch
                                              Between AP and Island
                                              Branches
   3.    One time Commissioning charges       Aggregation Point and
         inclusive of maintenance charges     Metro Branches
           for first year for any new Link
                                              Urban Branches


                                              Semi-urban Branches


                                              Rural Branch


                                              Island Branches


   4       One time Shifting of Branch        Aggregation Points
            Leased Circuits from one
           Aggregation Point to another
             depending upon Bank’s
                  requirement
                                                        TOTAL (A)

  Note : Payment for the above activity i.e. maintenance/commissioning of Links shall be done
  on actual number of links for which the work has been assigned.


                                                                                    Page 14 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                     Date: 19/11/2008


B. FACILITY MANAGEMENT SERVICES PRICE SCHEDULE:
                                         (Amount in Rupees)
Sl.                   ITEM                     Locations    1st Year   2nd year   3rd year
No.                                                         Charges    charges    charges
                                                               (1)       (2)         (3)
 1.   Regular Network Management Cost          DC/DRS/
      (trouble-shooting, health check up,      Near DR
      fault reporting and follow up, taking
      backup of AP/DC/DRS/Near DR              Aggregati
      routers,    etc. including periodical    -on Points
      reporting of network statistics as       Branches
      detailed in scope of work )

 2.   Periodical ISDN testing across the       DC/DRS/
      network (Approx. 1200 ISDN links           Near
      currently)                               DR/AP/
                                               Branches
 3.   Consultancy         services       for
      periodical/need based activities like
      participation in Bank’s DR Drills,
      RBI DR Drills, DNS configurations,
      integration of 3rd party networks for
      Bank’s business needs, IP SEC
      implementation, creation of GRE
      Tunnels, VPNs, VLANs, suggestions
      for      equipment/IOS       upgrades,
      suggestions, over all improvement of
      network health, performance or for
      consultancy as required by Bank such
      as change of network architecture,
      routing protocols covering design/
      documentation /configuration testing
      for such requirements
 4.   Cost of L1/L2 Resources placed at        DC/DIT/
      Bank                                      DRS
 5.   Cost benefit (-)/addition (+) that
      would be passed on to the Bank, if the
      facility management services are
      carried out from the NOC of the
      vendor than from the Bank.
                                             SubTotal
                             TOTAL (B) i.e. Col. 1 + Col. 2 + Col. 3




                                                                                  Page 15 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                          Date: 19/11/2008



Costing of L1/L2 Engineers deployed at Bank :
(Break up of Row 4 of above Price schedule)

Sl. No     Level     No. of Engineers                     Charges per Engineer
                                            st
                                            1 Year          2nd Year        3rd Year
1.         L1
2.         L2
                                Sub Total

Note :
1. The vendor should provide the costing of the L1/L2 personnel used for the FM in the above
format and should be included in the Price Bid.
2. Vendor is required to mention the cost benefit that may be passed over to the Bank in case the
facility management services are carried out from the NOC of the vendor instead of NOC of the
Bank. In this case, the total cost (B) has to be arrived accordingly by adding/reducing
components of above Price Bid and the break up for the same to be provided with the price Bid.

C. ANNUAL MAINTENANCE CONTRACT :
(Bidder need to provide unit AMC cost of the networking equipments as per Annexure-II)

 Sl. No.         Type of        Location     No. of     Charges Charges Charges         Total for 3
                equipment                    Items       for 1st  for 2nd  for 3rd       years for
                                                          year     year   year per         items
                                                        per unit per unit    unit         Col.1 X
                                                 (1)       (2)      (3)      (4)       (Col2+Co.l3
                                                                                         +Col. 4)
 1 to 18        Equipments     DC/DRS/AP/
                listed as in   Branch
                Annexure-II
                                                             Total Cost for AMC (C)

Note : In case of discrepancy in price listed here and price listed unit wise in Annexure-II, unit
price listed in Annexure – II will prevail.

D. PRICE SCHEDULE FOR OPTIONAL SERVICES :

Sl.        Item                                        Payment Periodicity   Amount (in Rs.)
No.
1.         One time cost for building up Asset One Time Cost
           Inventory     for    all    Networking
           Equipments in the Bank’s Network.
2.         Implementation cost of projects taken up Yearly
           for Bank’s network betterment or which
           involves accessing each network device
           in the network and then configuring as
           per template provided to the vendor by
           Bank.


                                                                                        Page 16 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                            Date: 19/11/2008

                                                                   Total (D)




SUMMARY OF PRICE SCHEDULES:

S No.        COST                                     TOTAL (Rs.)
1            Total of Price Schedule (A)
2            Total of Price Schedule (B)
3            Total of Price Schedule (C)
4            Total of Price Schedule (D)
             GRAND TOTAL (A+B+C+D)

Note:
        1.      L1 Vendor will be identified based on the Total Lowest Cost quoted for all the four
                schedules i.e. Grand Total as mentioned above.
        2.      Vendor has to quote invariably for all the Price Schedules.
        3.      In case of difference between the Unit rate and Total rate, Unit rate quoted will be
                taken for evaluation.
        4.      Bank will be entrusting Line/Link Management Services in selected Aggregation
                point areas as outlined in Page No. 3 of this document.
        5.      Bank may select L2 Vendor also as standby, in case L1 vendor backs out of the
                Contract at a later date.
        6.      The details of networking equipments proposed to be under AMC are mentioned in
                Annexure II of this document.
        7.      Broad details of networking equipments currently in use by Bank’s WAN are
                detailed in Annexure-IV.
        8.      For item no. 2 in Price schedule D, Bank assumes that a maximum of 1 or 2
                projects would required to be implemented in a year.
        9.      Bank may or may not avail the optional services as quoted in Price Schedule D.
                                                -------




                                                                                          Page 17 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK         Date: 19/11/2008


                               1.BID FORM




                                                     Page 18 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK       Date: 19/11/2008

Ref No…………………                         Place:..........




                                                         Page 19 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                                   Date: 19/11/2008

                                                                                   Date:.......2008
To,
The General Manager (IT)
SyndicateBank, Corporate Office,
Department of Information Technology,
Koramangala, Bangalore

Dear Sir,

Having examined the Request for Proposal (RFP): --------------------------------------, the receipt of which is
hereby duly acknowledged, we, the undersigned, offer Facility, Line/Link Management Services as
mentioned in the schedule of requirements for your Branches/ Offices in conformity with the said RFP for
the sum mentioned in the Price Bid or such other sums as may be ascertained in accordance with the
Schedule of Prices attached and made part of this Bid.

We undertake, if our Bid is accepted, to deliver the Services in accordance with the Service Schedule
specified.

If our bid is accepted, we will obtain the guarantee of a Bank in a sum equivalent to 8 per cent of the
Contract Price for the due performance of the Contract, in the form prescribed by the Purchaser.

We agree to abide by this bid for a period of 180 days from the last date of submission of Bid and shall
remain binding upon us and may be accepted at any time before the expiration of that period.

Until a formal contract is prepared and executed, this bid, together with your written acceptance thereof
and your Notification of Award, shall constitute a binding Contract between us.

We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we
will strictly observe the laws against fraud and corruption in force in India namely "Prevention of
Corruption Act 1988".

Commissions or gratuities, if any paid or to be paid by us to agents relating to this Bid, and to contract
execution if we are awarded the contract, are listed below:

Name & address of agent Amount & currency Purpose of commission or gratuity
* (If none, state none)

We understand that you are not bound to accept the lowest or any bid you may receive.

Dated this ........ day of ............... 2008

(Signature)
(In the capacity of)
Duly Authorised to sign bid for & on behalf of (Name & Address of the Bidder)




                                                                                                      Page 20 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK   Date: 19/11/2008




                                               Page 21 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK   Date: 19/11/2008

3. BID SECURITY FORM




                                               Page 22 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                           Date:
19/11/2008


Whereas ______ (herein after called "the Bidder") has submitted its Bid dated ____2008
for the supply of ________(hereinafter called "the Bid")

KNOW ALL PEOPLE by these presents that WE ___________ having our Registered
Office at ___________ (hereinafter called "the Bank") are bound unto SyndicateBank,
Corporate Office, Department of Information Technology, Koramangala, Bangalore
(hereinafter called "the Purchaser") in the sum of _____ for which payment well and truly
to be made to the said Purchaser, the Bank binds itself, its successors and assigns by these
presents. Affixed with the Seal of the said Bank this ____ day of __________2008.

THE CONDITIONS of this obligation are:

1   If the Bidder withdraws its Bid during the period of bid validity specified by the
    Bidder on the Bid Form; or

2   If the Bidder, having been notified of the acceptance of its Bid by the Purchaser
    during the period of Bid validity:

    a) Fails or refuses to execute the Contract Form if required; or
    b) Fails or refuses to furnish the Performance Security, in accordance with the terms
       of the Bid;

We undertake to pay the Purchaser up to the above amount upon receipt of its first written
demand, without the purchaser having to substantiate its demand, provided that in its
demand the Purchaser will note that the amount claimed by it is due to it, owing to the
occurrence of one or both of the two conditions, specifying the occurred condition or
conditions.

This Guarantee will remain in force up to and including -----------------, 2009, and any
demand in respect thereof should reach the Bank not later than the above date.



                                                        ____________________________
                                                             (Signature and Seal of Bank)




                                                                                   Page 23 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK   Date: 19/11/2008




                                               Page 24 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK               Date: 19/11/2008



                        5. SERVICE SUPPORT FORM




                                                           Page 25 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                                   Date: 19/11/2008



S      Description                    Nearest Service Center
No      of goods
                                                                                                 Accessibility
                                  Status                                             List of
                                                                   Value of                       time from
                      Address,      of                                              Model of
                                            No. of     No. of     Minimum                           nearest
                     Phone and    office                                              items
                                            Service    Adm      Stock of spares                     service
                     Telex/Fax   working                                            serviced
                                           Engineers    staff   available at all                   centre to
                       Nos.      days &                                            in last two
                                                                     time                         destination
                                  Hours                                               years
                                                                                                   of goods




NOTES:

    Bidders are required to mention specifically the Name, Address, Telephone Number of
     their Service Centre, Mobile No. Email ID etc for after Sales Service at the delivery
     location.




                                                                                                    Page 26 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                   Date: 19/11/2008

                                     Annexure - I
Sl. No.     Name              of   No. of Branches Coverage Area
            Aggregation Point      (Approx.)
1.          Faridabad              36                Haryana, Rajasthan
2.          Kanur                  46                Kerala
3.          Ahmedabad              85                Gujarat, Madhya Pradesh
4.          Bangalore              217               Branches in Bangalore, Mysore,
                                                     Bellary, Hosur etc.
5.          Chennai                120               Branches in Tamilnadu and parts
                                                     Andhra Pradesh
6.          Delhi                  150               Branches in Delhi , parts of
                                                     Madhya Pradesh
7.          Hyderabad              145               Branches in Andhra Pradesh
8.          Kolkata                175               Branches in West Bengal, Bihar,
                                                     Jharkhand, N-E states, Andaman
                                                     and Nicobar islands
9.          Mangalore              183               Branches     in     and     around
                                                     Mangalore in Karnataka
10.         Mumbai                 142               Branches in Maharashtra, Goa
11.         Noida                  175               Branches in Uttar Pradesh,
                                                     Uttarakhand
12.         Ernakulam              100               Branches in parts of Kerala
13.         Chandigarh             51                Branches in Punjab, Haryana, J &
                                                     K
14.         Hubli                  56                Branches in and around Hubli,
                                                     Karwar
15.         Bijapur                47                Branches in and around Bijapur,
                                                     Gulbarga
16.         Vijayawada             45                Branches in Andhra Pradesh
                                                     around Vijaywada
17.         Coimbatore             56                Branches in parts of Tamilnadu
18.         Lucknow                34                Branches in parts of Uttar Pradesh
19.         Nagpur                 15                Branches in parts of Maharashtra
20.         Udupi                  15                Branches in and around Udupi in
                                                     Karnataka
21.         Agra                   2 (others will be Branches in UP in and around
                                   added)            Agra, Mathru (New Aggregation
                                                     Point)
22.         Patna                  2 (others will be Branches in Bihar, Jharkhand
                                   added)            (New Aggregation point)
23.         Meerut                                   Proposed
24          Mysore                                   Proposed
25.         DC                                       Aggregation for VSAT /Wireless
                                                     Branches

Note:
   1. Up coming/proposed Aggregation Points are not included in the above Annexure I list
      and the details of same will be shared with the vendor winning this RFP



                                                                                Page 27 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                       Date: 19/11/2008

   2. Bank is likely to add another 300 branches (roughly) to the existing 20+5 Aggregation
      points and vendor has to provide Facility Management Services to these locations also.
   3. To start with Bank will be entrusting the Network Link maintenance Services in Agra,
      Lucknow, Mangalore, Noida, Vijayawada, Bijapur, Kolkata, Patna, Meerut and Udupi
      Aggregation points covering 750-800 branches (approximately which will be
      immediately awarded to the vendor alongwith regular FM services). Performance will
      be evaluated for 6 months and after that only it will be extended to other Aggregation
      points in 2 phases covering 600 branches (approximately) in each phase.
   4. Bank reserves the right not to extend the Network Link maintenance Services in the
      Aggregation points at Bangalore, Delhi, Mumbai and Chennai.
   5. Bank’s Branch network is very vast and geographically spread across all parts of India .
      Only information on no. of branches is provided. Some of the Branches are in very
      interior places and vendor has to take care for Facility Management Services in all the
      branches of the Bank irrespective of geographical location of the branches.
   6. The new branches would be connected to one of the above Aggregation Points initially.


                                        Annexure - I I

                          LIST OF EQUIPMENTS FOR AMC

   Sl. No      Item Specification                                          Quantity
   1           WS-C2950-24-Switch                                            266
   2           Cisco 6506 - Switch                                             2
   3           Cisco 3745 Router                                               4
   4           CISCO3662-AC Router                                             6
   5           CISCO1720 Router                                              105
   6           CISCO1760 Router                                              170
   7           CISCO2621 Router                                                6
   8           CISCO7507/4X2 Router                                            4
   9           IDS-4210                                                        4
   10          IDS-4235                                                        1
   11          PIX-525-PRIMARY                                                 2
   12          PIX-525-SECONDARY                                               2
   13          CISCO WS-C4003-S1 Switch                                        1
   14          CISCO WS-C4006-S2 Switch                                        1
   15          Cisco 3750 Switch                                               1
   16          Cisco 4507 Switch                                               1
   17          RAD HTU-2 Modems pair (V.35 and G.703)                         15
   18          Atire/RAD- 64 kbps Modem pair (V.35 and                         6
               G.703)

Note :
    1. Detailed configurations, serial no. of components of core equipments like CISCO
       7507/3745/3662 Routers, 6506/4507 switches, IDS, PIX firewalls etc. will be made
       available if required.
    2. The locations of the equipments where they are available will be shared with the vendor
       winning this RFP.


                                                                                      Page 28 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                        Date: 19/11/2008

                                       ANNEXURE-III
                                      SCOPE OF WORK

  Vendor will have to provide a quotation for contract of Network Facility Management
  Service complete in all respect independent of existing available service to Syndicate Bank to
  efficiently manage its growing network.

  The Bank is looking at assigning following broad responsibilities to the Network Facility
  Manager :

  A. Trouble-shooter for all problems related to Networking
  B. Monitoring of Bank's WAN infrastructure and regular checking of network health
  C. Network integrator
  D. Responsibility of maintaining all networking resources
  E. Liaison with Network service providers
  F. Providing Reports/MIS related to network to Bank
  G. AMC cover for equipments.

  A. Trouble-shooter for all problems related to Networking :

     1. It would be single point of contact to all branches for any problem. The vendor if
         contacted would have analyse the issue and if related to network or networking
         equipments would have to initiate steps to resolve the same within stipulated time.
     2. Identification and troubleshooting of any network problem faced by the Bank within
         the defined time frame. Co-ordinate with service providers for early resolution of
         links. Testing the links for link errors.
     3. Identification of hardware problem of all Network devices of DC, DRS, Aggregation
         Point,DIT,Near Site and Branches as well as of 3rd party who is having a LL/ISDN
         connectivity with Bank's WAN and escalate and coordinate with appropriate vendor
         for resolution within the defined time frame.
     4. Intranet/Internet Link, connectivity problem trouble shooting.
     5. Configuration & troubleshooting of routed & routing protocol. Resolve all routing
         problems within SLA time frame.
     6. Responding to network complaints of application team.
     7. Informing Bank & Group users and network team about the Wan Link problem.
     8. Ensuring Overall Network availability with healthy Backup lines.
     9. Alarms to be made on WAN link down status.
     10. The vendor has to test availability of all ISDN BRI/PRI connections of the Bank in
         DC/DRS/APs and Branches i.e. Automated ISDN testing/monitoring.


  B. Monitoring of Bank's WAN infrastructure and regular checking of network health :

  1. Daily Networks Health Checklist of all Network Equipment’s at data Centre, DRS, Near
     Site,
  2. Aggregation Points. Should include Interface status/errors, Equipment uptime, CPU /
     memory utilization, Logs, Power status, Module status for Core Switch, diagnostic result,
     HSRP status.




                                                                                      Page 29 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                        Date: 19/11/2008

   3. Finding out status of all links either LL/ISDN from DC, DRS, Aggregation points and
       branches. If any link is down, vendor should initiate steps to resolve the same.
   4. Capacity/Bandwidth usage monitoring need to capture Min/Max/Avg utilization on
       Daily/Weekly/Monthly basis of all links.
   5. Monitoring & analysis of captured configured logs for Routers & Core Switches on
       Syslog server. Use the analytical logs for trouble shooting of Network or hardware
       problem. Make proactive use of captured logs for future suspected problems
   6. Regular testing of all ISDN links and ensuring their upkeep by co-ordination with service
       providers.
   7. Network monitoring with help of tools provided by Bank.
   8. Informing Bank & Group users and network team about the WAN Link problem
   9. Regular Monitoring, Analyzing & troubleshooting of any intrusion/attacks found in
       WAN Network with help of H/W & Software provided by Bank.
   10. Conduct availability & performance checks of all network equipments with help of NMS
       software provided by Bank.
   11. Monitor port status on network devices.
   12. Network Cabling status and verify connectivity in DC, DRS, if not in place then
       coordinate with respective team /vendor .
   13. Conducting network audits on protocol usage statistics, Communication Matrix,
       Bandwidth hoggers.
   14. Bandwidth utilization analysis in all links.
   15. Monitor ISDN links and provide various reports like frequent dialled ISDN, ISDN
       uptime reports etc.,
   16. Provide customized reports which includes all the elements/parameters of Network
       Management like the following ones.

           a. Frequently failing links
           b. Reliability Report
           c. Latency Report
           d. ISDN up locations
           e. Zone-wise reports
           f. Threshold violation links, cpu, error reports
           g. Online CMDB of devices with an option to download anytime
           h. Other customized reports.
   17. Application wise bandwidth usage monitoring and reporting.
   18. Tracking location wise WAN bandwidth.
   19. Monitoring of Cisco Tacacs, HPOV software , Cisco Works applications and suggesting
       improvements to these and from these to best utilise Network operations.
   20. If any fine tuning of the tools like HPOVPI, NNM, Cisco Tacacs+ are required to be
       carried out for proper monitoring/reporting purpose, the vendor should be able to
       customise the same to best suit bank's need within 2 months from taking over the facility
       management.
   21. Bandwidth analysis for all applications of the Bank

D. Network integration/Network Management/Consultancy:

      1. Assist Bank to get the suggestions provided by Internal and External Network
         Auditors implemented for improved network performance and network security.
      2. Conducting network device configuration audits to identify gaps in industry best
         practices.


                                                                                      Page 30 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                        Date: 19/11/2008

     3. Implementation of IP Security (IPSec) across the network.
     4. Update of Cisco GD IOS in routers, switches across all locations based on Bank's
         need and keeping the track of it. And, thus ensuring that atleast same IOS is available
         in all same series routers.
     5. Installation, change of configuration of Routers, switches across all locations as and
         when required to be done by the vendor and proper track of the same has to be kept.
     6. Improvements and suggestion including overhauling of entire network for better
         network performance.These need to be submitted in proper documentation form and
         should be handled as a project. In doing so, vendor has to ensure that maximum
         uptime of the Bank's Network is kept and rollover is carried out in a phased manner
         with out any adverse impact to normal functioning of Bank's day to day functions.
         (like implementation of IP security, changing of Routing protocol etc.)
     7. Assisting Bank in Network Design for new requirements and implementing the same.
     8. Configuration of all types of VPNs & troubleshoot the same within SLA time frame.
     9. Assist in Proof of Concept (POC) of new technology/existing upgrades.
     10. Prepare & update network documents/diagrams as per Bank standards whenever
         required. The documents/diagrams should be updated on fortnightly basis with proper
         version controls.
     11. Setting quotas for network resource usage.
     12. Prioritizing WAN traffic based on the needs and approval from Bank.
     13. Assist/Co-ordinate for Network issues during Bank's DR Drill.
     14. Bank also proposes to connect branches through VSAT/Wireless connectivity apart
         from leased line during this year. The Facility Management vendor should also be
         able to integrate this new setup with the existing infrastructure of the Bank and also
         should be able to address/troubleshoot problem with this mode of connectivity.
     15. Bandwidth utilisation analysis for all applications like Core Banking/Tax
         Payment/AV updations/Patch updations used by the Bank on WAN and suggest
         bandwidth sizing of these applications and recommend improvements.
     16. The facility Management vendor will be required to work in tandem with other
         vendors with whom the Bank is having an agreement for installation/
         support/implementation/management of existing/proposed banking applications/other
         activities outsourced like Security Management/Patch Management/AV management
         etc. by the Bank having dependency on Bank's Network infrastructure.

  E. Responsibility of maintaining all networking resources :
     1. Maintaining updated records/documents of all the change orders, network diagram,
         bandwidth details and hardware/port details.
     2. Maintain asset database/inventory of WAN equipments and update the asset
         management database to track the move, add, change and installation.
     3. Maintain up to date inventory of all WAN network hardware assets giving
         information like locations, configuration details, serial number, asset code, warranty
         and AMC details.
     4. Track installation of WAN equipment including routers, switches, modems and any
         other WAN equipment.
     5. Vendor shall manage the Master and Slave LDAP server. Vendor shall manage the
         replication of Master LDAP server configuration to replicate to Slave LDAP server.
         This service should include the Maintenance of Configurations of Directory schema
         for user record maintenance.
     6. Vendor shall manage configuration of IP protocol on the Router and perform
         periodic password changes on the Routers.


                                                                                      Page 31 of 33
SyndicateBank CO:DIT :Bangalore
Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                      Date: 19/11/2008

     7. The vendor has to compile the inventory of IP addresses.

  F. Liaison with Network service providers :

     1. Liaison with service providers like BSNL, Reliance etc. in case of fault with any link
        may be LLs, ISDN BRI, ISDN PRI and restore end to end connectivity within
        stipulated time.
     2. Intranet/Internet Link connectivity problem: identification and escalating to
        concerned service provider immediately and coordinating with them for faster
        resolution of problem
     3. Network Cabling status and verify connectivity in DC, DRS, if not in place then
        coordinate with respective team /vendor .
     4. Commissioning of new links including liaison with service providers for the same.

  F. Submission of Reports :

     1. Submission of periodical reports to the bank with details of uptime, downtime, no. of
         faults , time taken to resolve these faults (max., min., average) , bandwidth usage ,
         type of traffic for all links, grouped by Aggregation Point wise.
     2. Prepare analytical report with NMS provided by Bank
     3. Link uptime/downtime reports.
     4. Bandwidth utilisation report Applications wise/Link wise etc.
     5. Daily/Weekly reports of Trouble Tickets Logged, their reason for failure, status of
         closure and time taken to resolve.
     6. WAN equipments/Network Assets inventory Report including Model, IOS, DRAM,
         Flash RAM, Interface card details with other hardware available in the equipments.
     7. Availability Report of ISDN Links, their usage, test results for periodic tests.
     8. Health Report on all links including report on CRC errors, Jitters, Latency, Packet
         Loss etc.
     9. MTTR (Mean time to repair) report for every WAN link and device.
     10. Threshold violation report/CPU utilisation report/Syslog analysis report for
         networking equipments.
     11. Any other reports on network status/monitoring etc. as may be desire/designed by
         Bank in due course.


                                         --------------




                                                                                    Page 32 of 33
   SyndicateBank CO:DIT :Bangalore
   Ref: RFP-5130/1338/DIT-BLR/MC-97/MK                                          Date: 19/11/2008


                                              ANNEXURE-IV
        HARDWARE CONFIGURATION DETAILS OF EXISTING COMMUNICATION
                                              EQUIPMENTS
       Sl.                                  Details***                                   Quantity
       No                                                                               (Approx.)
        1     Cisco 7507/7206 routers with dual power supply with 128 Mb DRAM                 5
              and 32 Mb Flash, RSP4 card, VI processor cards, 8 port serial card
              and cables, 2 port Fast Ethernet Cards, Two port Multichannel E1 port
              adapter and cables.
        2     Cisco 3662/3745/3845 routers with dual power supply with 110/160               32
              Mb DRAM and 32/64 Mb Flash, 4 port serial card and cable, Two
              port CH-E1/PRI card and cables.
        3     Cisco 2621 routers with 24 Mb DRAM and 8 Mb Flash, 1 port serial                5
              WAN card with cable and 1 port ISDN WAN card.
        4     Cisco 1720/1760/1841 routers with 48 Mb DRAM and 32 Mb Flash                 1950
              with 1 port serial WAN card with cable and 1 port ISDN WAN card,
              fast Ethernet Ports.
        5     Cisco 6506 switches with dual power supply and 128 Mb DRAM, 2                   2
              nos supervisory engine, 16/48 port Gig/Copper module and 1 nos 48
              port 10/100 module.
        6     Cisco 4003/4006/4507 switch with dual power supply, 2nos                        3
              supervisory engine, 16/24/48 port 10/100/1000 module
        7     Cisco 2950 switches with 12/24 ports.                                        1950
       23 Cisco PIX 525                                                                4(2 Active &
                                                                                        2 Failover)
              Cisco PIX 515                                                                   2
       24 Cisco 4210 IDS                                                                      4
       25 Cisco 4235 IDS                                                                      1
       26 RAD/Atrie make 2 Mbps modem pair                                                  100
              RAD/Atrie make 64 Kbps modem pairs                                           1000
                                                 Software
        1     HP Openview NNM software (5000 license), OVPI (2500 License)                    1
        2     Cisco Works 2000 software                                                       1
        3     VMS software                                                                    1
        4     Cisco Tacacs+                                                                   1
   *** The configuration may vary for equipment at different location. The details of configuration
   given are approximate.

NOTE:
There shall not be wide variation between the specifications required by the bank and that offered by
the bidder. If so, such proposals shall be summarily rejected. Cost of optional items must be
quoted.




                                                                                           Page 33 of 33

				
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