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formal process is
2. The second level of the Superintendent of
a review by the Deputy
Schools.
• If the parents/guardians are not satisfied
with the decision made by the Assistant in Board of Education
School Administration and Operations, of Charles County
A Parent’s Guide to
they may request that their concern or Donald M. Wade, Chairman
complaint be considered by the Deputy
Superintendent of Schools. They must file
a written request for review within 10
Roberta S. Wise, Vice Chairman
Jennifer S. Abell
Collins A. Bailey
Resolving
Charles E. Carrington
school days of the decision made by the
Assistant in School Administration and
Operations.
Maura H. Cook
Pamela A. Pedersen
Ashin Shah, Student Member
School
• Once the written request has been filed,
the Deputy Superintendent of Schools may
Superintendent of Schools
James E. Richmond Concerns and
arrange a conference with the principal of Deputy Superintendent of Schools
the school, complete a paper review of the
concern or complaint, or involve staff
Ronald G. Cunningham
Assistants in School
Complaints
from other central administrative depart- Administration and Operations
ments. James H. Cornette
Patty L. Dorsey
• When this action has been completed, the
Deputy Superintendent will provide a
written response to the parents/guardians
with a decision, usually within 10 school
days.
General Inquiries
For general inquiries about the school
NOTE: The procedures outlined here are not system’s policies, please visit our website
to be used for resolving complaints that are Charles County
at www.ccboe.com.
specifically governed by other existing state
and local regulations, such as student sus-
Public Schools
pensions and expulsions, employee griev- The Charles County public school system does not discriminate
ances, special education appeals, student on the basis of race, color, religion, national origin, sex, age or P.O. Box 2770
disability in its programs, activities or employment practices. For
transfers, request for information under the inquiries, please contact Keith Grier, Title IX Coordinator, or La Plata, MD 20646
Patricia Vaira, Section 504 Coordinator (students) or Keith Hettel,
Maryland Public Information Act, and request Section 504 Coordinator (employees/adults), at Charles County 301-870-3814
for reasonable accommodations/modifications Public Schools, Jesse L. Starkey Administration Building, P.O.
Box 2770, La Plata, Maryland 20646. (301) 932-6610/870-3814. For
301-932-6610
under the Americans With Disabilities Act. special accommodations call (301) 934-7230 or TDD 1-800-735- www.ccboe.com
2258 two weeks prior to the event. (05-20-08)
What parents should do when they have a concern ... Formal complaints
The goal of Charles County Public Schools
(CCPS) is to provide a quality educational
2. If the concern orthe first step, the
resolved with
complaint cannot be A formal complaint can go through several
levels. If a parent is unable to reach an infor-
program for all students in an environment parents/guardians should contact a school mal complaint resolution after completing
that is conducive to learning. This goal can administrator (principal or vice principal). steps one and two, the following explains
best be achieved with parents, students and Once contact is made: how to file a formal complaint:
schools working together for the best interest
of all students. • The administrator will confirm that the The first step to filing a formal complaint
parents/guardians have attempted to resolve 1. is to contact the Office of School
There are times, however, when an individual the concern with the classroom teacher or Administration and Operations at 301-932-
may need to make an inquiry of school sys- other school-based staff member. 6610 or 301-934-7364. Once contact is made:
tem employees. This inquiry may be regard-
ing system or school procedures, or it may be • Usually, within five school days, the
administrator will attempt to resolve this • An Assistant in School Administration
to express a concern or file a complaint. and Operations will complete a record of a
concern or complaint as quickly and satis-
This pamphlet outlines the steps used by factorily as possible by involving the par- parents/guardians concern form and docu-
Charles County Public Schools to respond to ents/guardians and all pertinent staff mem- ment all information provided.
parental school-based concerns or complaints bers. If necessary, staff from other depart-
so they may be resolved quickly and satisfac- ments at the Jesse L. Starkey Administration • Contact will be made with the school
torily. During each stage of this process, we Building may be included in this process. administrators to review all information
hope all individuals involved will make every provided regarding the concern or com-
attempt to resolve the concern as amicably as • If the concern has not been resolved plaint. If necessary, staff from other
possible. through the informal process outlined in administrative departments may be includ-
steps one and two, the parents/guardians ed in the process.
should contact the Office of School
Administration and Operations, 301-932- • Contact with the parents/guardians by an
Informal complaints 6610 or 301-934-7364, to file a formal com- Assistant in School Administration and
The first step in resolving a concern, plaint. Operations will usually be made within
1. issue, or complaint is to address it with five school days regarding any decisions
the classroom teacher or school-based staff or resolutions.
member who is most closely and directly
involved. We request that you contact the
school and schedule an appointment with the
classroom teacher or staff member. Through
amicable dialogue and a cooperative agree-
ment, resolution can usually be reached. We
encourage all parents/guardians to take this
first step.
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