formal process is The second level of the Superintendent
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formal process is 2. The second level of the Superintendent of a review by the Deputy Schools. • If the parents/guardians are not satisfied with the decision made by the Assistant in Board of Education School Administration and Operations, of Charles County A Parent’s Guide to they may request that their concern or Donald M. Wade, Chairman complaint be considered by the Deputy Superintendent of Schools. They must file a written request for review within 10 Roberta S. Wise, Vice Chairman Jennifer S. Abell Collins A. Bailey Resolving Charles E. Carrington school days of the decision made by the Assistant in School Administration and Operations. Maura H. Cook Pamela A. Pedersen Ashin Shah, Student Member School • Once the written request has been filed, the Deputy Superintendent of Schools may Superintendent of Schools James E. Richmond Concerns and arrange a conference with the principal of Deputy Superintendent of Schools the school, complete a paper review of the concern or complaint, or involve staff Ronald G. Cunningham Assistants in School Complaints from other central administrative depart- Administration and Operations ments. James H. Cornette Patty L. Dorsey • When this action has been completed, the Deputy Superintendent will provide a written response to the parents/guardians with a decision, usually within 10 school days. General Inquiries For general inquiries about the school NOTE: The procedures outlined here are not system’s policies, please visit our website to be used for resolving complaints that are Charles County at www.ccboe.com. specifically governed by other existing state and local regulations, such as student sus- Public Schools pensions and expulsions, employee griev- The Charles County public school system does not discriminate ances, special education appeals, student on the basis of race, color, religion, national origin, sex, age or P.O. Box 2770 disability in its programs, activities or employment practices. For transfers, request for information under the inquiries, please contact Keith Grier, Title IX Coordinator, or La Plata, MD 20646 Patricia Vaira, Section 504 Coordinator (students) or Keith Hettel, Maryland Public Information Act, and request Section 504 Coordinator (employees/adults), at Charles County 301-870-3814 for reasonable accommodations/modifications Public Schools, Jesse L. Starkey Administration Building, P.O. Box 2770, La Plata, Maryland 20646. (301) 932-6610/870-3814. For 301-932-6610 under the Americans With Disabilities Act. special accommodations call (301) 934-7230 or TDD 1-800-735- www.ccboe.com 2258 two weeks prior to the event. (05-20-08) What parents should do when they have a concern ... Formal complaints The goal of Charles County Public Schools (CCPS) is to provide a quality educational 2. If the concern orthe first step, the resolved with complaint cannot be A formal complaint can go through several levels. If a parent is unable to reach an infor- program for all students in an environment parents/guardians should contact a school mal complaint resolution after completing that is conducive to learning. This goal can administrator (principal or vice principal). steps one and two, the following explains best be achieved with parents, students and Once contact is made: how to file a formal complaint: schools working together for the best interest of all students. • The administrator will confirm that the The first step to filing a formal complaint parents/guardians have attempted to resolve 1. is to contact the Office of School There are times, however, when an individual the concern with the classroom teacher or Administration and Operations at 301-932- may need to make an inquiry of school sys- other school-based staff member. 6610 or 301-934-7364. Once contact is made: tem employees. This inquiry may be regard- ing system or school procedures, or it may be • Usually, within five school days, the administrator will attempt to resolve this • An Assistant in School Administration to express a concern or file a complaint. and Operations will complete a record of a concern or complaint as quickly and satis- This pamphlet outlines the steps used by factorily as possible by involving the par- parents/guardians concern form and docu- Charles County Public Schools to respond to ents/guardians and all pertinent staff mem- ment all information provided. parental school-based concerns or complaints bers. If necessary, staff from other depart- so they may be resolved quickly and satisfac- ments at the Jesse L. Starkey Administration • Contact will be made with the school torily. During each stage of this process, we Building may be included in this process. administrators to review all information hope all individuals involved will make every provided regarding the concern or com- attempt to resolve the concern as amicably as • If the concern has not been resolved plaint. If necessary, staff from other possible. through the informal process outlined in administrative departments may be includ- steps one and two, the parents/guardians ed in the process. should contact the Office of School Administration and Operations, 301-932- • Contact with the parents/guardians by an Informal complaints 6610 or 301-934-7364, to file a formal com- Assistant in School Administration and The first step in resolving a concern, plaint. Operations will usually be made within 1. issue, or complaint is to address it with five school days regarding any decisions the classroom teacher or school-based staff or resolutions. member who is most closely and directly involved. We request that you contact the school and schedule an appointment with the classroom teacher or staff member. Through amicable dialogue and a cooperative agree- ment, resolution can usually be reached. We encourage all parents/guardians to take this first step.