VMukti Call Center User Guide
Date: 15 March, 2008
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How to use Groups
You can create the groups and assign the respective users for that group. The existing groups are shown in the scroll box (S). The group contains the following sections. Group Users The following steps show how to use Group (A) Groups Group details has the following fields: 1. 2. 3. 4. 5. 6. Drag and drop the group module. Group name: Enter the group name. Description: Enter the description of group if desired. Is Active: Check the Is Active checkbox to set the group state as active. Press Save button to save the group details. Press Cancel to discard the entered details.
(B) Users Users detail has the following fields: 1. Available Users: The existing user groups will be shown under the available user list box. Select desired users and click on the > button to transfer the selected users under the available users list box to selected users list box. Click on the < button to transfer the users under selected user list box to the available user list box. Press Select all button to select all the users and Select none button to deselect the users. 2. Selected Users: The users under the selected users list box will be assigned to the group. Press Select all button to select all the groups and Select none button to deselect the groups. 3. Set the position for the selected users: Select the desired users and press the button to move its position upwards and press button to move its position downwards. 4. Press Save button to save the group details. 5. Press Cancel to discard the entered details.
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1 S A B
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Enter the group details and press users tab to enter the user details
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Press select all button to select all the available users
After pressing the Select All button all the entries gets selected
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Press Select None button to deselect all the selected entries
The selected entries gets deselected
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Press > button to transfer the entries under available users to the selected users list box and press < button to reverse it.
The selected entries gets transferred to the selected lists list box
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Press save button and click on Ok to save the group details
The saved group comes to available list of groups
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Press Edit to edit the user group details
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Press save and Ok to save the edited group details
Press delete to delete the user group details
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Press Yes to delete the record
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