Complaint Priority

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Complaint Priority Powered By Docstoc
					Project                  : Tupperware                                                         Reference Doc     :
Prepared On              : 24-Mar-08                                                          Prepared By       :
Module                   : Helpdesk - Complaint System - Complaint Priority


  No                                             Test Case                                          URS ID.
View
1.1.1     Click Report Type Setup sub module, load "Complaint Priority Listing" page          Back End v1.doc
1.1.2     Show Page Title                                                                     Back End v1.doc
1.1.3     Show Listing                                                                        Back End v1.doc
1.1.4     Show Buttons (Add, Delete)                                                          Back End v1.doc
1.1.5     Show Search Function                                                                Back End v1.doc
1.1.6     Show Row/Page function                                                              Back End v1.doc
1.1.7     Show A-Z Search Function                                                            Back End v1.doc
1.1.8     Enable Sorting in table                                                             Back End v1.doc
Navigate
2.1.1     Row Per Page - Show 10 row/page (default), check listing and navigate               Back End v1.doc
2.1.2     Row Per Page - Show 1 row/page, check listing and navigate                          Back End v1.doc
2.1.3     Row Per Page - Show 3 row/page, check listing and navigate                          Back End v1.doc
2.1.4     Row Per Page - Show 100 row/page, check listing and navigate                        Back End v1.doc
2.1.5     Sorting - Priority column                                                           Back End v1.doc
2.1.6     Sorting - Description column                                                        Back End v1.doc
2.1.7     Sorting - Weight column                                                             Back End v1.doc
Search
3.1.1     Search by Priority                                                                  Back End v1.doc
3.1.2     Search by Description                                                               Back End v1.doc
3.1.3     Search by Weight                                                                    Back End v1.doc
3.1.4     Search by Alphabet - Positive                                                       Back End v1.doc
3.1.5     Search by Alphabet - Negative                                                       Back End v1.doc
3.1.6     Search by Aplhabet - All                                                            Back End v1.doc
Validation
4.1.1     Click Add, route to "Add Complaint Priority" page                                   Back End v1.doc
4.1.2     Click Save without entry, system prompt error (check mandatory)                     Back End v1.doc
4.1.3     Enter data for mandatory fields, click Cancel, system will not save record          Back End v1.doc
4.1.4     Enter positive data, then Save, system show "Record successfully updated"           Back End v1.doc
4.1.5     Enter negative data, then Save, system show error                                   Back End v1.doc
Add
5.1.1     Click Add, route to "Add Complaint Priority" page                                   Back End v1.doc
5.1.2     Enter Data, then Save, route to "Complaint Priority Listing" page                   Back End v1.doc
Edit
6.1.1     Click Priority link, Route to "Complaint Priority Detail" page                      Back End v1.doc
6.1.2     Click Edit, route to "Edit Complaint Priority" page                                 Back End v1.doc
6.1.3     Enter new data, then Save, route to "Complaint Priority Listing" page               Back End v1.doc
Delete - Delete from Detail page, Single Delete, Multiple Delete
7.1.1     Click Priority link, route to "Complaint Priority Detail" page                      Back End v1.doc
7.1.2     Click Delete, prompt "Confirm to delete this record?"                               Back End v1.doc
7.1.3     Click OK to delete, route to "Complaint Priority Listing" page                      Back End v1.doc
7.2.1     Click on checkbox, click Delete, prompt "Confirm to delete this record?"            Back End v1.doc
7.2.1     Click OK to delete, route to "Complaint Priority Listing" page                      Back End v1.doc
7.3.1     Click on multiple checkbox, click Delete, prompt "Confirm to delete this record?"   Back End v1.doc
7.3.2     Click OK to delete, route to "Complaint Priority Listing" page                      Back End v1.doc
                                               Fail
TW eCRM User Manual - Back End v1.doc          Pass
Jocelyn Tai Xiao Sui                           WIP
                                               Resolved


 Test Date     Pass /Fail          Remarks/Comments


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Resolved      CQENT00015316
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Resolved      CQENT00015529
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
Project                  : Tupperware                                                         Reference No      :
Prepared On              : 24-Mar-08                                                          Prepared By       :
Module                   : Helpdesk - Complaint System - Report Type Setup


  No                                           Test Case                                            URS ID.
View
1.1.1     Click Report Type Setup sub module, load "Report Type Listing" page                 Back End v1.doc
1.1.2     Show Page Title                                                                     Back End v1.doc
1.1.3     Show Listing                                                                        Back End v1.doc
1.1.4     Show Buttons (Add, Delete)                                                          Back End v1.doc
1.1.5     Show Search Function                                                                Back End v1.doc
1.1.6     Show Row/Page function                                                              Back End v1.doc
1.1.7     Show A-Z Search Function                                                            Back End v1.doc
1.1.8     Enable Sorting in table                                                             Back End v1.doc
Navigate
2.1.1     Row Per Page - Show 10 row/page (default), check listing and navigate               Back End v1.doc
2.1.2     Row Per Page - Show 1 row/page, check listing and navigate                          Back End v1.doc
2.1.3     Row Per Page - Show 3 row/page, check listing and navigate                          Back End v1.doc
2.1.4     Row Per Page - Show 100 row/page, check listing and navigate                        Back End v1.doc
2.1.5     Sorting - Sequence No. column                                                       Back End v1.doc
2.1.6     Sorting - Description column                                                        Back End v1.doc
Search
3.1.1     Search by Sequence No.                                                              Back End v1.doc
3.1.2     Search by Description                                                               Back End v1.doc
3.1.3     Search by Alphabet - Positive                                                       Back End v1.doc
3.1.4     Search by Alphabet - Negative                                                       Back End v1.doc
3.1.5     Search by Aplhabet - All                                                            Back End v1.doc
Validation
4.1.1     Click Add, route to "Add Report Type" page                                          Back End v1.doc
4.1.2     Click Save without entry, system prompt error (check mandatory)                     Back End v1.doc
4.1.3     Enter data for mandatory fields, click Cancel, system will not save record          Back End v1.doc
4.1.4     Enter positive data, then Save, system show "Record successfully updated"           Back End v1.doc
4.1.5     Enter negative data, then Save, system show error                                   Back End v1.doc
Add
5.1.1     Click Add, route to "Add Report Type" page                                          Back End v1.doc
5.1.2     Enter Data, then Save, route to "Report Type Listing" page                          Back End v1.doc
Edit
6.1.1     Click Sequence link, route to "Report Type Detail" page                             Back End v1.doc
6.1.2     Click Edit, route to "Edit Report Type" page                                        Back End v1.doc
6.1.3     Enter new data, then Save, route to "Report Type Listing" page                      Back End v1.doc
Delete - Delete from Detail page, Single Delete, Multiple Delete
7.1.1     Click Sequence link, route to "Report Type Detail" page                             Back End v1.doc
7.1.2     Click Delete, prompt "Confirm to delete this record?"                               Back End v1.doc
7.1.3     Click OK to delete, route to "Report Type Listing" page                             Back End v1.doc
7.2.1     Click on checkbox, click Delete, prompt "Confirm to delete this record?"            Back End v1.doc
7.2.1     Click OK to delete, route to "Report Type Listing" page                             Back End v1.doc
7.3.1     Click on multiple checkbox, click Delete, prompt "Confirm to delete this record?"   Back End v1.doc

7.3.2     Click OK to delete, route to "Report Type Listing" page                             Back End v1.doc
                                              Fail
TW eCRM User Manual - Back End v1.doc         Pass
Jocelyn Tai Xiao Sui                          WIP
                                              Resolved


 Test Date     Pass /Fail         Remarks/Comments


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
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24-Mar-08     Pass
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24-Mar-08     Pass
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24-Mar-08     Pass
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24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass

24-Mar-08     Pass
Project                  : Tupperware                                                         Reference No      :
Prepared On              : 24-Mar-08                                                          Prepared By       :
Module                   : Helpdesk - Complaint System - Receive Via Setup


  No                                            Test Case                                         User Manual
View
1.1.1     Click Receive Via Setup sub module, load "Receive Via Listing" page                 Back End v1.doc
1.1.2     Show Page Title                                                                     Back End v1.doc
1.1.3     Show Listing                                                                        Back End v1.doc
1.1.4     Show Buttons (Add, Delete)                                                          Back End v1.doc
1.1.5     Show Search Function                                                                Back End v1.doc
1.1.6     Show Row/Page function                                                              Back End v1.doc
1.1.7     Show A-Z Search Function                                                            Back End v1.doc
1.1.8     Enable Sorting in table                                                             Back End v1.doc
Navigate
2.1.1     Row Per Page - Show 10 row/page (default), check listing and navigate               Back End v1.doc
2.1.2     Row Per Page - Show 1 row/page, check listing and navigate                          Back End v1.doc
2.1.3     Row Per Page - Show 3 row/page, check listing and navigate                          Back End v1.doc
2.1.4     Row Per Page - Show 100 row/page, check listing and navigate                        Back End v1.doc
2.1.5     Sorting - Priority column                                                           Back End v1.doc
2.1.6     Sorting - Description column                                                        Back End v1.doc
Search
3.1.1     Search by Priority                                                                  Back End v1.doc
3.1.2     Search by Description                                                               Back End v1.doc
3.1.3     Search by Alphabet - Positive                                                       Back End v1.doc
3.1.4     Search by Alphabet - Negative                                                       Back End v1.doc
3.1.5     Search by Aplhabet - All                                                            Back End v1.doc
Validation
4.1.1     Click Add, route to "Add Receive Via" page                                          Back End v1.doc
4.1.2     Click Save without entry, system prompt error (check mandatory)                     Back End v1.doc
4.1.3     Enter data for mandatory fields, click Cancel, system will not save record          Back End v1.doc
4.1.4     Enter positive data, then Save, system show "Record successfully updated"           Back End v1.doc
4.1.5     Enter negative data, then Save, system show error                                   Back End v1.doc
Add
5.1.1     Click Add, route to "Add Receive Via" page                                          Back End v1.doc
5.1.2     Enter Data, then Save, route to "Receive Via Listing" page                          Back End v1.doc
Edit
6.1.1     Click Sequence link, route to "Receive Via Detail" page                             Back End v1.doc
6.1.2     Click Edit, route to "Edit Receive Via" page.                                       Back End v1.doc
6.1.3     Enter new data, then Save, route to "Receive Via Listing" page                      Back End v1.doc
Delete - Delete from Detail page, Single Delete, Multiple Delete
7.1.1     Click Sequence link, route to "Receive Via Detail" page                             Back End v1.doc
7.1.2     Click Delete, prompt "Confirm to delete this record?"                               Back End v1.doc
7.1.3     Click OK to delete, route to "Receive Via Listing" page                             Back End v1.doc
7.2.1     Click on checkbox, click Delete, prompt "Confirm to delete this record?"            Back End v1.doc
7.2.1     Click OK to delete, route to "Receive Via Listing" page                             Back End v1.doc
7.3.1     Click on multiple checkbox, click Delete, prompt "Confirm to delete this record?"   Back End v1.doc

7.3.2     Click OK to delete, route to "Receive Via Listing" page                             Back End v1.doc
                                              Fail
TW eCRM User Manual - Back End v1.doc         Pass
Jocelyn Tai Xiao Sui                          WIP
                                              Resolved


 Test Date     Pass /Fail         Remarks/Comments


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
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24-Mar-08     Pass
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24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
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24-Mar-08     Pass
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24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass

24-Mar-08     Pass
Project                  : Tupperware                                                  Reference No      :
Prepared On              : 24-Mar-08                                                   Prepared By       :
Module                   : Helpdesk - Complaint System - Skill Category


  No                                            Test Case                                    URS ID.
View
1.1.1     Click Skill Category sub module, load "Skill Category Listing" page          Back End v1.doc
1.1.2     Show Page Title                                                              Back End v1.doc
1.1.3     Show Listing                                                                 Back End v1.doc
1.1.4     Show Buttons (Add, Delete)                                                   Back End v1.doc
Navigate
2.1.1     Sorting - Category column                                                    Back End v1.doc
2.1.2     Sorting - Last Modified By column                                            Back End v1.doc
Search
3.1.1     No Search Function                                                           Back End v1.doc
Validation
4.1.1     Click Add, route to "Add Skill Category Detail" page                         Back End v1.doc
4.1.2     Click Save without entry, system prompt error (check mandatory)              Back End v1.doc
4.1.3     Enter data for mandatory fields, click Cancel, system will not save record   Back End v1.doc
4.1.4     Enter positive data, then Save, system show "Record successfully updated"    Back End v1.doc
4.1.5     Enter negative data, then Save, system show error                            Back End v1.doc
Add
5.1.1     Select Radio button, click Add, route to "Add Skill Category Detail" page    Back End v1.doc
5.1.2     Enter Data, then Save, route to "Skill Category Listing" page                Back End v1.doc
Edit
6.1.1     Click category link, route to "Skill Category Detail" page                   Back End v1.doc
6.1.2     Click Edit, route to "Edit Skill Category Detail" page                       Back End v1.doc
6.1.3     Enter new data, then Save                                                    Back End v1.doc
6.1.4     Load "Skill Category Listing" page                                           Back End v1.doc
Delete - Delete from Detail page, Single Delete
7.1.1     Click category link, route to "Skill Category Detail" page                   Back End v1.doc
7.1.2     Click Delete button, prompt "Confirm to delete this record?"                 Back End v1.doc
7.1.3     Click OK, route to "Skill Category Listing" page                             Back End v1.doc
7.2.1     Click on checkbox, click Delete, prompt "Confirm to delete this record?"     Back End v1.doc
7.2.2     Click OK to delete, route to "Skill Category Listing" page                   Back End v1.doc
Add - Handler
8.1.1     Click Handler Add button.Route to "Edit Problem Log Handlers" page           Back End v1.doc
8.1.2     Click magnifying glass lookup icon, prompt a pop up window.                  Back End v1.doc
8.1.3     Select Handler name, populate Handler ID and Handler Name field.             Back End v1.doc
8.1.4     Click Save button, route to "Skill Category Listing" page.                   Back End v1.doc
Edit - Handler
9.1.1     Click Handler Add button.Route to "Edit Problem Log Handlers" page           Back End v1.doc
9.1.2     Click Trashcan to delete record. Prompt dialogue box "Confirm to delete?"    Back End v1.doc
9.1.3     Click OK. Record cleared.                                                    Back End v1.doc
9.1.4     Click magnifying glass lookup icon, prompt a pop up window.                  Back End v1.doc
9.1.5     Select Handler name, populate Handler ID and Handler Name field.             Back End v1.doc
9.1.6     Click Save button, route to "Skill Category Listing" page.                   Back End v1.doc
Delete - Handler
10.1.1    Click Handler Add button.Route to "Edit Problem Log Handlers" page           Back End v1.doc
10.1.2    Click Trashcan to delete record. Prompt dialogue box "Confirm to delete?"    Back End v1.doc
10.1.3    Click OK. Record cleared.                                                    Back End v1.doc
10.1.4   Click Save button, route to "Skill Category Listing" page.                  Back End v1.doc
Add - Nature
11.1.1   Click Nature Add button, route to "Edit Nature of Complaint" page           Back End v1.doc
11.1.2   Enter Nature of Complaint, click Save.                                      Back End v1.doc
11.1.3   Route to "Skill Category Listing" page                                      Back End v1.doc
Edit - Nature
12.1.1   Click Nature Add button, route to "Edit Nature of Complaint" page           Back End v1.doc
12.1.2   Click Trashcan to delete record. Prompt dialogue box "Confirm to delete?"   Back End v1.doc
12.1.3   Click OK. Record cleared.                                                   Back End v1.doc
12.1.4   Enter Nature of Complaint, click Save.                                      Back End v1.doc
12.1.5   Route to "Skill Category Listing" page                                      Back End v1.doc
Delete - Nature
13.1.1   Click Nature Add button, route to "Edit Nature of Complaint" page           Back End v1.doc
13.1.2   Click Trashcan to delete record. Prompt dialogue box "Confirm to delete?"   Back End v1.doc
13.1.3   Click OK. Record cleared.                                                   Back End v1.doc
                                               Fail
TW eCRM User Manual - Back End v1.doc          Pass
Jocelyn Tai Xiao Sui                           WIP
                                               Resolved


 Test Date     Pass /Fail          Remarks/Comments


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
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24-Mar-08     Pass
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24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
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24-Mar-08     Pass
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24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass
24-Mar-08     Pass


24-Mar-08     Pass
24-Mar-08     Resolved      CQENT00015526
24-Mar-08     Pass
24-Mar-08   Pass


24-Mar-08   Pass
24-Mar-08   Pass
24-Mar-08   Pass


24-Mar-08   Pass
24-Mar-08   Pass
24-Mar-08   Pass
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24-Mar-08   Pass
24-Mar-08   Pass
24-Mar-08   Pass