STUDENT SERVICES HOUSING COMPLAINT FORM UUK SCOP CODE OF by robyniscrazy

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									STUDENT SERVICES – HOUSING


COMPLAINT FORM - UUK/SCOP CODE OF PRACTICE


 Your name (please print)                                           Your P number    P

 Contact details



                            Telephone                                     email

 Please give details of
 your complaint. Include
 as much information as
 you require to explain
 and support your
 complaint. Be specific
 about dates, times,
 names, location and
 include any supporting
 documents with this
 form.




 What might you consider
 to be a satisfactory
 resolution?




Signed                                                 Date




The form should be sent to the Housing Manager, Student Services, Gateway House, The Gateway, Leicester LE1
9BH.
                                             FOR OFFICE USE ONLY


Complaint received by                                     Complaint handled by


Date complaint received   ________day   ____ / ____ / __________ time _________

Acknowledgement sent      ________day   ____ / ____ / __________                   (within two working days)

Response due              ________day   ____ / ____ / __________                   (10 working days after receipt)
                                                                                   (if investigation will take longer
Other target date         ________day   ____ / ____ / __________
                                                                                   than 10 days –maximum 20 days)
Final response sent       ________day   ____ / ____ / __________


Complaint resolved?       Yes       No           A copy of this completed form should be forward to the Director of
                                                 Student Services irrespective of the outcome of the complaint.


                                               DETAIL OF ACTION

Action 1




                                                                   Date actioned ________day ____ / ____ / ___________

Action 2




                                                                   Date actioned ________day ____ / ____ / ___________

Action 3



                                                                   Date actioned ________day ____ / ____ / ___________

Action 4



                                                                   Date actioned ________day ____ / ____ / ___________


Additional
Comments




Note of any
changes in
procedures
as a result
of this
complaint

								
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