Student Complaint Form Instructions by robyniscrazy

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									Student Complaint Form Instructions
Attached are the forms you must use to document a complaint against a licensed
private postsecondary school operating in Nevada.            Please read these
instructions carefully so that your complaint can be processed timely.

1. Please type or print legibly all required information.
2. Complete the Student Identification/Verification form and have your signature
   notarized. No complaint will be processed unless you have your signature
   notarized.
3. Complete one Allegation Sheet for each allegation. As an example, if you
   feel an instructor was not qualified and that the school failed to provide
   adequate text books, that would be two separate allegations. It is important
   that you clearly state your allegation factually. You may use your own writing
   (printed, typed, word processed) if you follow the same format that is on the
   Allegation Sheet.
4. Once complete, please number each allegation sheet as indicated.
5. Attach any substantiating documentation such as enrollment contract,
   evidence of payment, school catalog, etc.
6. When complete, return all documents to:

                    Commission on Postsecondary Education
                       3663 East Sunset Road Suite 202
                          Las Vegas, Nevada 89120

Upon receipt, you complaint will be investigated by staff. Upon completion of the
investigation (and if no resolution has been reached), the administrator will make
a decision based on the evidence. At that time, you or the school may request a
hearing before the Commission should you so desire.

Refunds
Depending on the merits of your complaint, the Commission has the following
authority (as applicable) in respect to complaints:

1. Ensure that the published refund policy was correctly applied.
2. Order a full refund if it can be demonstrated that the school substantially failed
   to furnish the education or services agreed to in the enrollment agreement.
3. Order a fifty percent refund if it can be demonstrated that substandard
   conditions existed at the school making it unreasonable for a student to
   complete the program.

The authority for ordering a refund can be found in NRS 394.520 (copy
attached). The outcome of this complaint does not preclude you from pursuing
legal action through the judicial system. Should you have any questions, please
contact the Commission at (702) 486-7330.
                 Student Identification/Verification

YOUR NAME




ADDRESS




CITY/STATE/ZIP                                          PHONE NUMBER




DATE TRAINING BEGAN                     LAST DATE OF ATTENDANCE




NAME OF SCHOOL




Verification
I hereby swear under penalty of perjury that the information contained in this
complaint, including all statements, facts sheets and other documents and
evidence presented, is true and correct to the best of my knowledge.



_______________________________________             _____________________
SIGNATURE OF COMPLAINANT                            DATE SIGNED


Sworn and subscribed before me on this ____ day of ______________, 20____.



NOTARY PUBLIC SIGNATURE AND SEAL:
Allegation Sheet – use one sheet per allegation.

 DESCRIBE ALLEGATION IN DETAIL




 DESCRIBE IN DETAIL PROOF OF THIS ALLEGATION AND ATTACH SUPPORTING DOCUMENTATION TO INCLUDE NAMES AND
 PHONE NUMBERS OF WITNESSES WHO WILL TESTIFY UNDER OATH:




 DESCRIBE HOW THIS ALLEGATION AFFECTED THE TRAINING AGREED TO IN THE ENROLLMENT CONTRACT




 DESCRIBE WHAT YOU CONSIDER TO BE A FAIR AND EQUITABLE RESOLUTION OF THIS ALLEGATION:




 PAGE       OF
NRS 394.520 Complaint of violation: Procedure; hearing; remedies.
1. Until 1 year after the last date of attendance or date on which the damage
   occurred, whichever is later, a person claiming damage as a result of any act
   by a postsecondary educational institution or its agent, or both, that is a
   violation of NRS 394.383 to 394.560, inclusive, or regulations adopted
   pursuant thereto, may file with the administrator a verified complaint against
   the institution, its agent, or both. The complaint must set forth the alleged
   violation and contain other information as required by regulations of the
   commission. A complaint may also be filed by a commissioner or the attorney
   general or initiated by the administrator.
2. The administrator shall investigate any verified complaint and may, at his
   discretion, attempt to effectuate a settlement by arbitration, mediation or
   negotiation. The administrator may also consult with the applicable
   accrediting body to resolve the complaint. If a settlement cannot be reached,
   the administrator shall render a decision and notify each party of the decision
   and the reasons for it by certified mail to his last known address. Either party
   may request a hearing before the commission by notifying the administrator
   by certified mail within 15 days after the decision was mailed to him. The
   hearing must be held at the next meeting of the commission in the
   geographical area convenient to the parties. If a hearing is not requested, the
   decision of the administrator is final.
3. If, after consideration of all the evidence presented at a hearing, the
   commission finds that a postsecondary educational institution or its agent, or
   both, are guilty of the violation alleged in the complaint, it shall issue and the
   administrator shall serve upon the institution or agent, or both, an order to
   cease and desist from the violation. If the commission finds the institution has
   substantially failed to furnish the instruction or services agreed upon in the
   agreement to enroll, it shall order the institution to make full restitution to the
   student of all money paid pursuant to the agreement. If the commission finds
   that the institution has substantially furnished the instruction or services
   agreed upon in the agreement to enroll, but that conditions in the school were
   sufficiently substandard that it was not reasonable to expect the student to
   complete the instruction, the commission shall order the institution to make
   restitution to the student of one-half the money paid pursuant to the
   agreement. The commission may also, as appropriate, based on the
   administrator’s investigation and the evidence adduced at the hearing, or
   either of them, institute proceedings to revoke an institution’s license or
   recommend that the administrator institute proceedings to revoke an agent’s
   permit.

								
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