Student Complaint Form Instructions Attached are the forms you must use to document a complaint against a licensed private postsecondary school operating in Nevada. Please read these instructions carefully so that your complaint can be processed timely. 1. Please type or print legibly all required information. 2. Complete the Student Identification/Verification form and have your signature notarized. No complaint will be processed unless you have your signature notarized. 3. Complete one Allegation Sheet for each allegation. As an example, if you feel an instructor was not qualified and that the school failed to provide adequate text books, that would be two separate allegations. It is important that you clearly state your allegation factually. You may use your own writing (printed, typed, word processed) if you follow the same format that is on the Allegation Sheet. 4. Once complete, please number each allegation sheet as indicated. 5. Attach any substantiating documentation such as enrollment contract, evidence of payment, school catalog, etc. 6. When complete, return all documents to: Commission on Postsecondary Education 3663 East Sunset Road Suite 202 Las Vegas, Nevada 89120 Upon receipt, you complaint will be investigated by staff. Upon completion of the investigation (and if no resolution has been reached), the administrator will make a decision based on the evidence. At that time, you or the school may request a hearing before the Commission should you so desire. Refunds Depending on the merits of your complaint, the Commission has the following authority (as applicable) in respect to complaints: 1. Ensure that the published refund policy was correctly applied. 2. Order a full refund if it can be demonstrated that the school substantially failed to furnish the education or services agreed to in the enrollment agreement. 3. Order a fifty percent refund if it can be demonstrated that substandard conditions existed at the school making it unreasonable for a student to complete the program. The authority for ordering a refund can be found in NRS 394.520 (copy attached). The outcome of this complaint does not preclude you from pursuing legal action through the judicial system. Should you have any questions, please contact the Commission at (702) 486-7330. Student Identification/Verification YOUR NAME ADDRESS CITY/STATE/ZIP PHONE NUMBER DATE TRAINING BEGAN LAST DATE OF ATTENDANCE NAME OF SCHOOL Verification I hereby swear under penalty of perjury that the information contained in this complaint, including all statements, facts sheets and other documents and evidence presented, is true and correct to the best of my knowledge. _______________________________________ _____________________ SIGNATURE OF COMPLAINANT DATE SIGNED Sworn and subscribed before me on this ____ day of ______________, 20____. NOTARY PUBLIC SIGNATURE AND SEAL: Allegation Sheet – use one sheet per allegation. DESCRIBE ALLEGATION IN DETAIL DESCRIBE IN DETAIL PROOF OF THIS ALLEGATION AND ATTACH SUPPORTING DOCUMENTATION TO INCLUDE NAMES AND PHONE NUMBERS OF WITNESSES WHO WILL TESTIFY UNDER OATH: DESCRIBE HOW THIS ALLEGATION AFFECTED THE TRAINING AGREED TO IN THE ENROLLMENT CONTRACT DESCRIBE WHAT YOU CONSIDER TO BE A FAIR AND EQUITABLE RESOLUTION OF THIS ALLEGATION: PAGE OF NRS 394.520 Complaint of violation: Procedure; hearing; remedies. 1. Until 1 year after the last date of attendance or date on which the damage occurred, whichever is later, a person claiming damage as a result of any act by a postsecondary educational institution or its agent, or both, that is a violation of NRS 394.383 to 394.560, inclusive, or regulations adopted pursuant thereto, may file with the administrator a verified complaint against the institution, its agent, or both. The complaint must set forth the alleged violation and contain other information as required by regulations of the commission. A complaint may also be filed by a commissioner or the attorney general or initiated by the administrator. 2. The administrator shall investigate any verified complaint and may, at his discretion, attempt to effectuate a settlement by arbitration, mediation or negotiation. The administrator may also consult with the applicable accrediting body to resolve the complaint. If a settlement cannot be reached, the administrator shall render a decision and notify each party of the decision and the reasons for it by certified mail to his last known address. Either party may request a hearing before the commission by notifying the administrator by certified mail within 15 days after the decision was mailed to him. The hearing must be held at the next meeting of the commission in the geographical area convenient to the parties. If a hearing is not requested, the decision of the administrator is final. 3. If, after consideration of all the evidence presented at a hearing, the commission finds that a postsecondary educational institution or its agent, or both, are guilty of the violation alleged in the complaint, it shall issue and the administrator shall serve upon the institution or agent, or both, an order to cease and desist from the violation. If the commission finds the institution has substantially failed to furnish the instruction or services agreed upon in the agreement to enroll, it shall order the institution to make full restitution to the student of all money paid pursuant to the agreement. If the commission finds that the institution has substantially furnished the instruction or services agreed upon in the agreement to enroll, but that conditions in the school were sufficiently substandard that it was not reasonable to expect the student to complete the instruction, the commission shall order the institution to make restitution to the student of one-half the money paid pursuant to the agreement. The commission may also, as appropriate, based on the administrator’s investigation and the evidence adduced at the hearing, or either of them, institute proceedings to revoke an institution’s license or recommend that the administrator institute proceedings to revoke an agent’s permit.
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