Press Release
Source: salesforce.com, inc.
Boats.com and YachtWorld.com are 'Ship-Shape' With Salesforce.com
Wednesday March 12, 8:00 am ET
Salesforce Software-as-a-Service helps sales teams and service teams drive revenue and increase customer satisfaction
SAN FRANCISCO, March 12 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM - News), the market and technology leader in Software-as-a-Service and Platform-as-a-Service, today announced that Boats.com and YachtWorld.com are leveraging Salesforce Software-as-a-Service (SaaS) CRM to expand their business and increase customer satisfaction. The company is using Salesforce SFA to gain complete visibility into the sales cycle, which enables the company to more effectively drive revenues. Salesforce Call Center empowers the service team to resolve most issues on the first call, which delights customers and helps reinforce the Boats.com and YachtWorld.com brand promise. Boats.com and YachtWorld.com is one of the 41,100 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of January 31, 2008. Revenue and subscribers will be recognized as the service is delivered. "We have been using Salesforce since we started our business in 2000. We've gone from three people in sales using Salesforce SFA to having everyone in sales, marketing and customer service using the full suite of Salesforce SaaS CRM applications," said Debra Keene Bergeron, general manager at Boats.com and YachtWorld.com. "Salesforce has provided tremendous value and has been instrumental to our growth over the last seven years." By centralizing its data within Salesforce, users have instant access to needed information around the clock and from any location. Also, management has a complete view of the sales pipeline, from initial point of contact through the proposal and final close date. The company recently deployed EchoSign Contract Management Service, which it downloaded from the AppExchange, to automate contract finalization. The process saves significant time and greatly decreases post-sale administration. "Over the years, Salesforce has allowed us to easily add functionality and customize the solution as our business grows and changes," added Keene Bergeron. "Looking ahead, we're excited to explore the AppExchange further and continue to increase our success with Salesforce CRM." About Boats.com (http://www.Boats.com) and Yachtworld.com (http://www.YachtWorld.com) Together, YachtWorld.com and Boats.com are the single most powerful and effective global marketing solution for the boating industry. With over 140,000 new and used boat listings worldwide offered by over 4000 brokers, dealers and builders in 115 countries, YachtWorld.com and Boats.com are visited by over 4 million boating consumers every month who click through over 95 million page views. YachtWorld.com is the premier online sales channel for yacht brokers around the world, providing a complete suite of online marketing services through BoatWizard(TM), its proprietary back-end tool. Boats.com provides marketing and web services to new boat dealers and builders, and offers a For Sale By Owner classified service. Headquartered in Seattle,
Washington, YachtWorld.com and Boats.com have their European headquarters in the United Kingdom, with sales offices in Germany, Italy and Russia and sales representation in Dubai, Australia and China. Both companies are business units of Dominion Enterprises, based in Norfolk, Virginia. About salesforce.com Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-aService (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/products/, has revolutionized the ways that customers manage and share business information over the Internet. The company's Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace available at http://www.salesforce.com/appexchange/. As of January 31, 2008, salesforce.com manages customer information for approximately 41,000 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE. Copyright (c) 2008 salesforce.com, inc. All rights reserved. Salesforce and the "no software" logo are registered trademarks of salesforce.com, inc., and salesforce.com owns other registered and unregistered trademarks. Other names used herein may be trademarks of their respective owners.
Source: salesforce.com, inc