Assessment of the complaint submitted to the CAO regarding

Document Sample
Assessment of the complaint submitted to the CAO regarding Powered By Docstoc
					For immediate release

11 January, 2007

World Bank’s Private Sector Ombudsman Focuses on Africa

Washington, D.C. – The Compliance Advisor/ Ombudsman (CAO) will
be represented from January 15-19, 2007, at the Pan-African
Leadership Summit for Women and Girls (a project of Vital Voices
Global Partnership) in Cape Town, South Africa, and at the World
Social Forum from January 22-26 in Nairobi.

The CAO is the independent accountability and recourse mechanism
of the International Finance Corporation (IFC) – the private sector
lender of the World Bank Group. CAO’s visit to Africa is the first in a
series of outreach and education initiatives involving Civil Society
Organizations (CSOs) in Africa.

CAO is seeking to establish effective communication with CSOs whose
missions center on community development and matters of social and
environmental protection and accountability.

The CAO responds to complaints from communities who raise
environmental or social concerns in connection with investments of the
IFC and/or the Multilateral Investment Guarantee Agency (MIGA – the
risk insurer for World Bank Group projects). As an independent unit
reporting directly to the president of the World Bank Group, CAO works
with impacted communities and client companies to explore settlement
options, provides dispute resolution and collaborative problem solving
services, and oversees audits of the performance of IFC / MIGA and
the projects in which they are involved.

To reach potentially impacted communities and provide them with an
opportunity to voice their concerns, CAO relies heavily on informed and
active CSOs who are working on the ground.

CAO’s Director and Vice President, Meg Taylor, will speak during two
panel discussions at the Leadership Summit in Cape Town. She also
will be available in both Cape Town and Nairobi, along with a CAO
specialist, to meet with interested NGOs and individuals to discuss the
role of the office, learn about activities and projects of African NGOs,
and share informational materials.

To schedule a meeting with CAO in Cape Town or Nairobi, contact
Kate Kopischke, specialist ombudsman, at or on

The complaint-filing process and a complete listing of complaints filed
since the CAO’s inception in 1999 are available on the CAO website.