Cause-and-Effect Diagram Learning Objectives

Cause-and-Effect Diagram Learning Objectives To understand how Cause-and-Effect Diagrams are used during process investigation To be able to construct a Cause-and-Effect Diagram HIVQUAL Group Learning Guide – New York State DOH AIDS Institute 1 Cause-and-Effect Diagram Definition Used to map variables that may influence a problem, outcome, or effect Also called: • Ishikawa diagram • Fishbone diagram HIVQUAL Group Learning Guide – New York State DOH AIDS Institute 2 Cause-and-Effect Diagram Process 1. Draw the diagram’s skeleton. 2. Write the problem or desired outcome in the box at the end of the arrow. • • • • Equipment Environment Procedures People 3. Brainstorm potential causes. 4. Review and refine causes. HIVQUAL Group Learning Guide – New York State DOH AIDS Institute 3 Cause-and-Effect Diagram Example HIVQUAL Group Learning Guide – New York State DOH AIDS Institute 4