Complaint received obtain details of complaint Register in the

Document Sample
Complaint received obtain details of complaint Register in the Powered By Docstoc
					                        Complaint received, obtain
                          details of complaint



                       Register in the complaint log
                       Report to Project Proponent


                           Investigate complaint



                       Is the project the source of the         No
                                  problem?

                                  Yes

Submit interim   Yes         Is the source of
report to EPD              complaint from EPD?

                                    No


                        Identify mitigation measures



                       Advise the Project Proponent



                          Are mitigation measures                 No
                        required to be undertaken by
                                Contractor?
                                   Yes

                       Advise the Contractor and ER
                                accordingly
                                                                     Review the existing mitigation
                                                                         measures and update
                          Contractor to imiplement                   situation, undertake additional
                                 mitigation                              monitoring if necessary


                                                                                              Yes
                                                  No                                                  Complete complaints
                                                            Is ET Leader satisfied?
                                                                                                              log


                                                                                                      Reply to complainant



                                                                                                    Record complaint details
                                                                                                    in monthly EM&A report


                                                                                      SCALE                  DATE
                         Landslide Preventive Works at Po Shan, Mid Level - Natural
                                        Terrain Mitigation Works
                                                                                                    N.T.S.                May-07
                                                                                      CHECK                  DRAWN
                               Environmental Monitoring and Audit Manual                            FKKN                   LLMC
                                                                                      JOB NO.                FIGURE NO.           Rev
                            Environmental Complaint Flow Diagram
                                                                                      60017196 (2.1)                 8.1           -