VIEWS: 0 PAGES: 3 CATEGORY: Medicine POSTED ON: 6/3/2010
Because this is a small, rural ED, this takes about 15 seconds. For every positive result, such as a urinalysis positive for urinary tract infection (UTI) or a fracture noted on plain films, I look up the chart and verify that the diagnosis was noted and the patient was appropriately treated. The call-backs increase our patient satisfaction scores; however, some providers perceive the callback as another example of the ED providing primary care.
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