The 1990s also saw a growing trend towards 'user involvement' and 'empowerment', as the new business ethos was accompanied by the rhetoric of a commercial consumer focus.\n Indeed, one representative proudly described to us his ability to gain confidential information about patients in his role as a patient advocate.
The rise of the service user Sally Baker; Brian J Brown; Hefin Gwilym Soundings; Winter 2008; 40; Docstoc pg. 1
Pages to are hidden for
"The rise of the service user"Please download to view full document