In an interview, Stuart Granger, who is responsible for the management and direction of Genesys' Informiam Product Line, talked about the latest development at his company. Informiam, a business unit of Genesys Telecommunications Laboratories, helps business people implement a top-down strategic structure to understand and optimize their business performance in all areas of customer service and contact center operations. They strongly believe that business executives today are seeking and need greater transparency into business operations. The Informiam Product Line brings a uniform transparent view of information in real time that is as applicable to a C-level officer as it is to a front line supervisor managing agents. Following the acquisition by Genesys in December of 2007, developments at Informiam are numerous. They continue to be on the leading edge to create new product features that allow organizations to effectively work, share and collaborate on issues that are effecting customer service operations in real time.