8 Steps To Great Customer Service

Document Sample
8 Steps To Great Customer Service Powered By Docstoc
					8 Steps To Great Customer Service
Rich Tehrani
Customer Inter@ction Solutions; Dec 2008; 27, 7; Docstoc
pg. 8




Reproduced with permission of the copyright owner. Further reproduction prohibited without permission.

				
DOCUMENT INFO
Description: RightNow is a provider of on demand customer relationship management (CRM) solutions that are designed to help customer-centric organizations deliver great customer experiences. While reducing cost is important, especially in this slower economy, RightNow sets out to doso much more for the client. As companies are focusing more heavily on service, RightNow is providing CRM solutions that not only lower costs, but also increase productivity to allow the client to create the ultimate experience for the customer. The 8 steps to great customer service are: 1. Establish a knowledge foundation. 2. Empower customers. 3. Empower frontline employees. 4. Offer multi-channel choice. 5. Listen to your customers. 6. Design seamless experiences. 7. Engage proactively. 8. Measure and improve continuously.
BUY THIS DOCUMENT NOW PRICE: $6.95 100% MONEY BACK GUARANTEED
PARTNER ProQuest LLC
ProQuest creates specialized information resources and technologies that propel successful research, discovery, and lifelong learning.